Mitel 6867i Betriebsanweisung

Aastra Model 6867i SIP IP PhoneUser Guide Release 3.3.1 SP341-001524-00 REV00 – 04.2014

IP Phone Keys 4 41-001524-00 REV00 – 04.2014Key DescriptionThe following table describes the keys on the 6867i: Key DescriptionGoodbye Key - Ends an a

Configuring Softkeys 94 41-001524-00 REV00 – 04.2014Conference KeyBy default, the 6867i has a dedicated Conference key. However, using the Aastra Web

Configuring Softkeys41-001524-00 REV00 – 04.2014 95Transfer KeyBy default, the 6867i has a dedicated Transfer key. However, using the Aastra Web UI,

Configuring Softkeys 96 41-001524-00 REV00 – 04.2014Intercom KeyYou can use the Intercom key to automatically connect with a remote extension for outg

Configuring Softkeys41-001524-00 REV00 – 04.2014 97Phone Lock KeyYou can configure a key on the IP phone to use as a lock/unlock key. You assign the

Configuring Softkeys 98 41-001524-00 REV00 – 04.2014Paging KeyYou can configure a Paging key on the phone that allows you to send a Real Time Transpor

Configuring Softkeys41-001524-00 REV00 – 04.2014 99Using the Paging KeyThe following procedure describes the use of the Paging key on the IP phone. T

Configuring Softkeys 100 41-001524-00 REV00 – 04.2014Empty KeyYou can set a softkey to force a blank entry on the IP phone display for a specific key.

Configuring Softkeys41-001524-00 REV00 – 04.2014 101None KeyUse the following procedure to delete a key’s functionality on the 6867i IP phone.Deletin

102 41-001524-00 REV00 – 04.2014Making CallsThis section describes ways to make calls on your 6867i phone, using your handset, speakerphone or headset

Making Calls41-001524-00 REV00 – 04.2014 103Using Handsfree SpeakerphoneThe handsfree feature allows you to speak to someone without using the handse

IP Phone Keys41-001524-00 REV00 – 04.2014 5Conference Key - Begins a conference call with the active call.For more information, see “Conferencing Cal

Making Calls 104 41-001524-00 REV00 – 04.2014Using Intercom FunctionalityOn the 6867 you can use the Icom key to automatically connect with a remote e

Making Calls41-001524-00 REV00 – 04.2014 105RedialThe Redial List stores information for up to the last 100 numbers you called. Your phone logs the n

Making Calls 106 41-001524-00 REV00 – 04.2014Accessing the Redial ListIP Phone UI1. Press once to access the Redial List.Note:Press twice to dial

Making Calls41-001524-00 REV00 – 04.2014 107Deleting an Entry In the Redial ListDeleting All Entries In the Redial ListIP Phone UI1. Press once to

Making Calls 108 41-001524-00 REV00 – 04.2014Copying Entries to the DirectoryMuteYou can use the key to mute the handset, headset, or speakerphone.

41-001524-00 REV00 – 04.2014 109Receiving CallsWhen a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicabl

110 41-001524-00 REV00 – 04.2014Handling CallsWhen you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on

Handling Calls41-001524-00 REV00 – 04.2014 111Automatic HoldWhen juggling between calls, you do not have to press the button to go from one call to

Handling Calls 112 41-001524-00 REV00 – 04.2014Transferring CallsUse the following procedure to transfer a call to another extension.IP Phone UI1. Con

Handling Calls41-001524-00 REV00 – 04.2014 113Transferring an Existing Call to Another Existing CallIP Phone UI1. Ensure you are on an active call wi

IP Phone Keys 6 41-001524-00 REV00 – 04.2014Dialpad KeysThe 6867i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 c

Handling Calls 114 41-001524-00 REV00 – 04.2014Transferring to a Contact in the DirectoryUsers can complete a transfer to a contact in their local dir

Handling Calls41-001524-00 REV00 – 04.2014 115Indication of Transferred CallsWhen you transfer an active call, the near-end phone displays a Call Tra

Handling Calls 116 41-001524-00 REV00 – 04.2014Conferencing CallsThe 6867i IP phone has a dedicated Conference key. You can use this hard key to creat

Handling Calls41-001524-00 REV00 – 04.2014 1173. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to th

Handling Calls 118 41-001524-00 REV00 – 04.20146. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to th

Handling Calls41-001524-00 REV00 – 04.2014 119Creating a Conference Call By Joining Two Existing CallsIP Phone UI1. Ensure you are on an active call

Handling Calls 120 41-001524-00 REV00 – 04.2014Centralized Conferencing (for Sylantro and BroadSoft Call Managers)The 6867i allows you to create multi

Handling Calls41-001524-00 REV00 – 04.2014 121Setting Up Multiple Conferences (for Sylantro Call Manager only)If any party in a conference hangs up (

122 41-001524-00 REV00 – 04.2014Managing CallsThe 6867i has several features that make it easier to manage calls, and to keep track of your caller his

Managing Calls41-001524-00 REV00 – 04.2014 123Accessing and Using Your DirectoryManaging the DirectoryFrom the Directory in the IP phone UI, you can

41-001524-00 REV00 – 04.2014 7Getting StartedThe 6867i must be set up and be configured prior to its first use. This section describes phone behavior

Managing Calls 124 41-001524-00 REV00 – 04.2014Adding New Entries to the DirectoryIP Phone UI1. Press the key.2. Press the Add New softkey. 3. Using

Managing Calls41-001524-00 REV00 – 04.2014 125Adding New Numbers to an Existing Directory EntryIP Phone UI1. Press the key.2. Press the 2 and 5 nav

Managing Calls 126 41-001524-00 REV00 – 04.2014Editing Entries in the DirectoryDeleting Entries from the DirectoryYou can delete entries from the Dire

Managing Calls41-001524-00 REV00 – 04.2014 127To delete a specific number attached to a Directory entry3. Press the Delete softkey. The following scr

Managing Calls 128 41-001524-00 REV00 – 04.2014To delete all entries in the DirectoryIP Phone UI1. Press the key.2. Press the Delete softkey. The fo

Managing Calls41-001524-00 REV00 – 04.2014 129Downloading the Directory to Your PCYou can download the Directory to your PC via the Aastra Web UI. Th

Managing Calls 130 41-001524-00 REV00 – 04.2014Callers ListThe Callers List is a stored log of your incoming calls. The 6867i telephone stores informa

Managing Calls41-001524-00 REV00 – 04.2014 131Accessing and Using the Callers ListIP Phone UI1. Press the key.2. Use the 5 and 2 keys to scroll thr

Managing Calls 132 41-001524-00 REV00 – 04.2014Editing Entries in the Callers ListIn the Callers List, pressing the EditNum softkey allows you to edit

Managing Calls41-001524-00 REV00 – 04.2014 133Deleting Entries from the Callers ListYou can delete individual entries from the Callers List or you ca

Getting Started 8 41-001524-00 REV00 – 04.2014If language packs were loaded to your phone by your System Administrator, the following screen displays

Managing Calls 134 41-001524-00 REV00 – 04.2014Copying Entries to the DirectoryIP Phone UI1. Press the key.2. Press the 2 and 5 navigation keys to s

Managing Calls41-001524-00 REV00 – 04.2014 135Missed Calls IndicatorThe IP phone has a missed calls indicator that increments the number of missed ca

Managing Calls 136 41-001524-00 REV00 – 04.2014Downloading the Callers List to Your PCYou can download the Callers List to your PC for viewing using t

Managing Calls41-001524-00 REV00 – 04.2014 137DND and Call Forward The 6867i has a feature that allows you to configure DND and Call Forward for mult

Managing Calls 138 41-001524-00 REV00 – 04.2014The following table describes the key and Message Waiting Indicator (MWI) LEDs when you enable DND on t

Managing Calls41-001524-00 REV00 – 04.2014 1394. Click on Basic Settings > Account Configuration.5. For each account, enable DND by placing a chec

Managing Calls 140 41-001524-00 REV00 – 04.2014Configuring DND Modes Using the IP Phone UIAfter you add a DND key to your phone, you can toggle the DN

Managing Calls41-001524-00 REV00 – 04.2014 141Call Forward ConfigurationCall Forward on the IP phone allows incoming calls to be forwarded to another

Managing Calls 142 41-001524-00 REV00 – 04.2014Configuring Call Forward Using the Aastra Web UIAastra Web UI1. Click on Basic Settings > Preference

Managing Calls41-001524-00 REV00 – 04.2014 1434. Click on Basic Settings > Account Configuration.The illustration above shows 2 accounts configur

Getting Started41-001524-00 REV00 – 04.2014 9Network Connected/Network DisconnectedIf your phone successfully connects to the network the phone will

Managing Calls 144 41-001524-00 REV00 – 04.2014Using Call Forward via the IP Phone UIOnce Call Forward is enabled on your phone, you can access the Ca

Managing Calls41-001524-00 REV00 – 04.2014 145Call Forward in Phone Mode7. Using the 2 navigation key, move to the On checkbox beside the respective

Managing Calls 146 41-001524-00 REV00 – 04.2014Call Forward in Custom ModeIP Phone UI1. Press the configured Call Fwd softkey or press , navigate to

41-001524-00 REV00 – 04.2014 147Additional FeaturesThis section describes additional features you can use on the 6867i phone.Display DTMF DigitsA feat

Additional Features 148 41-001524-00 REV00 – 04.2014Play Call Waiting ToneYou can enable or disable the playing of a call waiting tone when a caller i

Additional Features41-001524-00 REV00 – 04.2014 149Stuttered Dial ToneYou can enable or disable the playing of a stuttered dial tone when there is a

Additional Features 150 41-001524-00 REV00 – 04.2014XML Beep SupportUsing the Aastra Web UI, you can enable or disable a beep to be audible when the p

Additional Features41-001524-00 REV00 – 04.2014 151Status Scroll DelayUsing the Aastra Web UI, you can specify a scroll delay option that allows you

Additional Features 152 41-001524-00 REV00 – 04.2014Switch UI Focus to Ringing LineYou can configure a feature on the 6867i that controls the behavior

Additional Features41-001524-00 REV00 – 04.2014 153Call Hold Reminder During Active CallsThe IP phones allow you to enable or disable the ability for

Getting Started 10 41-001524-00 REV00 – 04.2014UI OverviewHome ScreenWhen the phone has successfully updated the configuration and connected to the ne

Additional Features 154 41-001524-00 REV00 – 04.2014Call Hold Reminder (on single hold)On the 6867i IP phone, you can enable or disable a feature that

Additional Features41-001524-00 REV00 – 04.2014 155Call Waiting Tone PeriodYou can specify a specific time period (in seconds) for the call waiting t

Additional Features 156 41-001524-00 REV00 – 04.2014Goodbye Key Cancels Incoming CallsThe 6867i has a feature that allows you to configure the Goodbye

Additional Features41-001524-00 REV00 – 04.2014 157Message Waiting IndicatorYou can configure the Message Waiting Indicator (MWI) to illuminate for a

Additional Features 158 41-001524-00 REV00 – 04.2014Incoming Intercom Call FeaturesBy default, the IP phone allows incoming intercom calls to be autom

Additional Features41-001524-00 REV00 – 04.2014 159Configuring Incoming Intercom SettingsAastra Web UI1. Click on Basic Settings > Preferences >

Additional Features 160 41-001524-00 REV00 – 04.2014Group RTP PagingYou can configure the phone to allow it to receive a Real Time Transport Protocol

Additional Features41-001524-00 REV00 – 04.2014 161Shared Call Appearance (SCA) Call BridgingShared Call Appearance (SCA) is when incoming calls are

Additional Features 162 41-001524-00 REV00 – 04.2014Line KeysSoftkeysStar CodesAll of the main call handling and extension management features using s

41-001524-00 REV00 – 04.2014 163Model M680i Expansion ModuleThe 6867i IP phone offers an optional M680i Expansion Module that attaches to the right si

Getting Started41-001524-00 REV00 – 04.2014 11In addition to the phone/line status indicators, status messages with regards to the following are disp

Model M680i Expansion Module 164 41-001524-00 REV00 – 04.2014Using the Expansion ModulesM680i Expansion ModuleAfter configuring the softkeys on the M6

41-001524-00 REV00 – 04.2014 165Troubleshooting SolutionsWhy is my display blank?Ensure that power is being provided to your phone. If your network do

Troubleshooting Solutions 166 41-001524-00 REV00 – 04.2014How do I restart the IP phone?You can restart the phone from the IP phone UI or through the

41-001524-00 REV00 – 04.2014 Warranty-1Limited Warranty(Not applicable in Australia – see below for Limited Warranty in Australia)Aastra warrants this

Warranty-2 41-001524-00 REV00 – 04.2014Limited Warranty (Australia Only)The benefits under the Aastra Limited Warranty below are in addition to other

Limited Warranty (Australia Only)41-001524-00 REV00 – 04.2014 Warranty-3Warranty Repair ServicesProcedure: Should the product fail during the Warrant

A-1 41-001524-00 REV00 – 04.2014Appendix A - Time Zone CodesThe following table identifies the time zone name and time zone code to use on the IP phon

Appendix A - Time Zone Codes41-001524-00 REV00 – 04.2014 A-2CA-NewfoundlandCA-AtlanticCA-EasternCA-SaskatchewanCA-CentralCA-MountainCA-PacificCA-Yuko

Appendix A - Time Zone Codes A-3 41-001524-00 REV00 – 04.2014LC-St Lucia LI-Vaduz LT-V iln iu s LU-Luxembourg LV-Riga ASTCETEETCETEETMC-Monaco MD-Chis

Appendix A - Time Zone Codes41-001524-00 REV00 – 04.2014 A-4TR-Istanbul TT-Port of Spain TW-Taipei EETASTCSTUA-Kiev US-Eastern US-Central US-Mountain

Getting Started 12 41-001524-00 REV00 – 04.2014This screen displays the following bottom keys:• Dial• Conf (Conference)• Xfer (Transfer)These keys are

Index-1 41-001524-00 REV00 – 04.2014IndexNumerics6867iadditional features of ...

Index41-001524-00 REV00 – 04.2014 Index-2BLF/Xfer key ...

Index Index-3 41-001524-00 REV00 – 04.2014handset not working ...165l

DisclaimerAastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While eve

Getting Started41-001524-00 REV00 – 04.2014 13Detailed-View Call ScreenThe Detailed-View Call screen brings into focus all the information available

ii 41-001524-00 REV00 – 04.2014Software License AgreementAastra, hereinafter known as "Seller", grants to Customer a personal, worldwide, no

Getting Started 14 41-001524-00 REV00 – 04.2014Multi-View Call ScreenThe Multi-View Call screen allows you to manage your calls more efficiently when

Getting Started41-001524-00 REV00 – 04.2014 15UI NavigationUI navigation is easily performed using the navigation keys located to the right of the LC

Getting Started 16 41-001524-00 REV00 – 04.2014The figure below provides a visual representation of the different screens and the UI behavior when a

41-001524-00 REV00 – 04.2014 17Methods of Customizing Your PhoneThere are two ways to customize specific options on your phone:• Using the Options k

Methods of Customizing Your Phone 18 41-001524-00 REV00 – 04.2014Simplified Options ListYour System Administrator may configure a simplified Options L

Methods of Customizing Your Phone41-001524-00 REV00 – 04.2014 19Using the IP Phone UIIP Phone UI1. Press on the phone to enter the Options List.2.

Methods of Customizing Your Phone 20 41-001524-00 REV00 – 04.2014Phone Options via the Aastra Web UIIn addition to the IP phone UI options, you can cu

Methods of Customizing Your Phone41-001524-00 REV00 – 04.2014 21The following categories display in the side menu of the Aastra Web UI: Status, Opera

Methods of Customizing Your Phone 22 41-001524-00 REV00 – 04.2014Basic Settings Preferences - Allows you to enable/disable the following: • Display DT

41-001524-00 REV00 – 04.2014 23Phone StatusYou can view the status of your phone using the IP phone UI or the Aastra Web UI.Phone Status via IP Phone

41-001524-00 REV00 – 04.2014 iiiContentSoftware License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Phone Status 24 41-001524-00 REV00 – 04.2014• StorageNote:If the Callers List or Redial List is full, the Storage screen displays information regardin

Phone Status41-001524-00 REV00 – 04.2014 25Finding Your Phone’s IP AddressIf you want to access your phone’s options using an Internet browser, you n

Phone Status 26 41-001524-00 REV00 – 04.2014Phone Status via the Aastra Web UIUse the following procedure to view the phone status via the Aastra Web

Phone Status41-001524-00 REV00 – 04.2014 27SIP Account StatusThe IP phones show the SIP registration status on the IP phone’s Status screen in the Aa

28 41-001524-00 REV00 – 04.2014Customizing Your PhoneThe following paragraphs describe the options available from either the IP phone UI, the Aastra W

Customizing Your Phone41-001524-00 REV00 – 04.2014 29Specifying the Language to Use Using the Aastra Web UIIP Phone UI1. Press on the phone to ente

Customizing Your Phone 30 41-001524-00 REV00 – 04.2014Input LanguageThe 6867i supports text and character inputs in various languages (English, German

Customizing Your Phone41-001524-00 REV00 – 04.2014 31SpanishGermanItalianKey Uppercase Characters Lowercase Characters0001 1.:;=_,-'&() 1.:

Customizing Your Phone 32 41-001524-00 REV00 – 04.2014PortugueseRussianNordicKey Uppercase Characters Lowercase Characters0001 1.:;=_,-'&()

Customizing Your Phone41-001524-00 REV00 – 04.2014 33Specifying the Input Language Using the IP Phone UIYou can configure the language you use for in

Content iv 41-001524-00 REV00 – 04.2014Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 34 41-001524-00 REV00 – 04.2014Specifying the Input Language Using the Aastra Web UILatin 2 Character SetThe 6867i includes sup

Customizing Your Phone41-001524-00 REV00 – 04.2014 35Time and DateOn the IP phones, the following time and date sub-options are available to be confi

Customizing Your Phone 36 41-001524-00 REV00 – 04.20145. Press the 3 key to move to back to the options column and press the 2 key to highlight Daylig

Customizing Your Phone41-001524-00 REV00 – 04.2014 37Time ZoneConfiguring the Time Zone Using the IP Phone UISet Date and TimeConfiguring the Date an

Customizing Your Phone 38 41-001524-00 REV00 – 04.20143. If you want to synchronize the time and date using a time server, ensure there is a checkmark

Customizing Your Phone41-001524-00 REV00 – 04.2014 39Configuring Time and Date Settings Using the Aastra Web UICall ForwardAastra Web UI1. Click on B

Customizing Your Phone 40 41-001524-00 REV00 – 04.2014LockPasswordThis category allows you to change the user password for your phone. Changing your p

Customizing Your Phone41-001524-00 REV00 – 04.2014 41Locking the Phone Using the IP Phone UIIP Phone UI1. Press on the phone to enter the Options L

Customizing Your Phone 42 41-001524-00 REV00 – 04.2014Unlocking the Phone Using the IP Phone UIConfiguring Lock Settings Using the Aastra Web UISettin

Customizing Your Phone41-001524-00 REV00 – 04.2014 43Resetting a User PasswordIf you forget your password, you can reset it and enter a new password.

Content41-001524-00 REV00 – 04.2014 vMaking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 44 41-001524-00 REV00 – 04.2014Locking and Unlocking the PhoneAastra Web UI1. Click on Operation > Phone Lock.To Lock the Ph

Customizing Your Phone41-001524-00 REV00 – 04.2014 45AudioThe Audio option on the IP phone allows you to set the audio mode for your IP phone, config

Customizing Your Phone 46 41-001524-00 REV00 – 04.2014HeadsetThe Headset option allows you to set the volume level for the headset microphone and also

Customizing Your Phone41-001524-00 REV00 – 04.2014 47Ring Tones and Tone SetsThere are several distinct ring tones a user can select from to set on t

Customizing Your Phone 48 41-001524-00 REV00 – 04.2014When you configure the country's tone set, the country-specific tone is heard on the phone

Customizing Your Phone41-001524-00 REV00 – 04.2014 49Configuring Tone Sets Using the IP Phone UIGlobal configuration onlyIP Phone UI1. Press on the

Customizing Your Phone 50 41-001524-00 REV00 – 04.2014Configuring Ring Tones and Tone Sets Using the Aastra Web UIAastra Web UI1. Click on Basic Setti

Customizing Your Phone41-001524-00 REV00 – 04.2014 51DisplayThe Display option allows you to set the following on your phone:• Brightness Level• Brig

Customizing Your Phone 52 41-001524-00 REV00 – 04.2014DialpadLive DialpadThe Live Dialpad option on the IP phone turns the live dialpad mode on or off

Customizing Your Phone41-001524-00 REV00 – 04.2014 53RestartYou may want to restart your phone to check for updates on the server or you may occasion

Content vi 41-001524-00 REV00 – 04.2014Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 54 41-001524-00 REV00 – 04.2014Emergency Dial PlanPublic telephone networks in countries around the world have a single emergen

41-001524-00 REV00 – 04.2014 55Line and Call AppearancesThe 6867i has 2 hard line/call appearance buttons each with a corresponding status light.These

56 41-001524-00 REV00 – 04.2014Presence KeyThe Presence key is used to access the contact information screens, which provide detailed information ab

41-001524-00 REV00 – 04.2014 57Configuring SoftkeysYour 6867i has 6 multi-functional left softkeys and 4 multi-functional bottom softkeys:• 6 left sof

Configuring Softkeys 58 41-001524-00 REV00 – 04.2014Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI disp

Configuring Softkeys41-001524-00 REV00 – 04.2014 59State-Based Softkeys On the 6867i’s bottom softkeys, you can configure a specific state to display

Configuring Softkeys 60 41-001524-00 REV00 – 04.2014Softkey Display BehaviorOn the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) f

Configuring Softkeys41-001524-00 REV00 – 04.2014 61Line KeyYou can set a softkey to act as a line/call appearance key on the 6867i. This key acts as

Configuring Softkeys 62 41-001524-00 REV00 – 04.2014Speed Dial KeyThe normal function of the speed dial option allows you to dial a number quickly by

Configuring Softkeys41-001524-00 REV00 – 04.2014 63Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys

41-001524-00 REV00 – 04.2014 1WelcomeThe Aastra 6867i is a 9-line SIP phone designed for power users who demand a lot from both their phones and their

Configuring Softkeys 64 41-001524-00 REV00 – 04.2014Creating a Dialpad Speed Dial Key Using the Speed Dial Edit OptionIP Phone UI1. Press on the pho

Configuring Softkeys41-001524-00 REV00 – 04.2014 65Creating a Speed Dial Softkey Using the Aastra Web UIAastra Web UI1. Click on Operation > Softk

Configuring Softkeys 66 41-001524-00 REV00 – 04.2014Creating Dialpad Speed Dial Keys Using the Aastra Web UIAastra Web UI1. Click on Operation > Ke

Configuring Softkeys41-001524-00 REV00 – 04.2014 67Do Not Disturb (DND) KeyThe IP phones have a feature you can enable called Do Not Disturb (DND). C

Configuring Softkeys 68 41-001524-00 REV00 – 04.2014Busy Lamp Field (BLF) KeyThe BLF feature on the IP phones allows a specific extension to be monito

Configuring Softkeys41-001524-00 REV00 – 04.2014 69BLF/List KeyThe BLF/List feature on the IP phones is specifically designed to support the BroadSof

Configuring Softkeys 70 41-001524-00 REV00 – 04.20144. In the Line field, select a line number that is actively registered to the appropriate SIP prox

Configuring Softkeys41-001524-00 REV00 – 04.2014 71Automatic Call Distribution (ACD) Key (for Sylantro Call Managers)The 6867i and any attached expan

Configuring Softkeys 72 41-001524-00 REV00 – 04.2014Utilizing the ACD Feature Using the IP Phone UI5. In the Line field, select a line to apply Autom

Configuring Softkeys41-001524-00 REV00 – 04.2014 734. To allow your phone to be available in the queue, press the Avail softkey.The following screen

Welcome 2 41-001524-00 REV00 – 04.2014RequirementsThe 6867i requires the following environment:• SIP-based IP PBX system or network installed and runn

Configuring Softkeys 74 41-001524-00 REV00 – 04.2014XML KeyThe 6867i IP phone has a feature you can enable called XML (Extensible Markup Language). XM

Configuring Softkeys41-001524-00 REV00 – 04.2014 75Accessing the XML Service Using the IP Phone UIAfter an XML application(s) has been saved to your

Configuring Softkeys 76 41-001524-00 REV00 – 04.2014Flash KeyYou can set a key to generate a flash event when it is pressed on the 6867i. You do this

Configuring Softkeys41-001524-00 REV00 – 04.2014 77Sprecode KeyYou can set a key to automatically activate specific services offered by the server by

Configuring Softkeys 78 41-001524-00 REV00 – 04.2014Park/Pickup KeysThe 6867i phone has a park and pickup call feature that allows you to park a call

Configuring Softkeys41-001524-00 REV00 – 04.2014 79Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UIUse the following procedur

Configuring Softkeys 80 41-001524-00 REV00 – 04.2014Last Call Return KeyUsing the Aastra Web UI, you can configure the Last Call Return function on a

Configuring Softkeys41-001524-00 REV00 – 04.2014 81Call Forward KeyUsing the Aastra Web UI, you can configure the Call Forward function on a softkey,

Configuring Softkeys 82 41-001524-00 REV00 – 04.2014BLF/XferThe BLF key allows one or more extensions to be monitored, and once there is any state cha

Configuring Softkeys41-001524-00 REV00 – 04.2014 83Configuring a BLF/Xfer Key Using the Aastra Web UIAastra Web UI1. Click on Operation > Softkeys

41-001524-00 REV00 – 04.2014 3IP Phone Keys Key PanelThe following sections describe the various 6867i phone key functions and how they can help you m

Configuring Softkeys 84 41-001524-00 REV00 – 04.2014Speed Dial/XferThe Speed Dial key allows a number to be dialed quickly by pressing one key configu

Configuring Softkeys41-001524-00 REV00 – 04.2014 857. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this s

Configuring Softkeys 86 41-001524-00 REV00 – 04.2014Speed Dial/ConfThe 6867i allows you to configure a softkey or programmable key or expansion module

Configuring Softkeys41-001524-00 REV00 – 04.2014 87Expansion Module Keys8. Select from Key 1 through Key 16.9. In the Type field, select Speed Dial

Configuring Softkeys 88 41-001524-00 REV00 – 04.2014Directory KeyBy default, the 6867i has a dedicated Directory key. However, using the Aastra Web UI

Configuring Softkeys41-001524-00 REV00 – 04.2014 89Configuring a Directory Key Using the Aastra Web UIAastra Web UI1. Click on Operation > Softkey

Configuring Softkeys 90 41-001524-00 REV00 – 04.2014Callers List KeyBy default, the 6867i has a dedicated Callers List key. However, using the Aastra

Configuring Softkeys41-001524-00 REV00 – 04.2014 91Configuring a Callers List Key Using the Aastra Web UIAastra Web UI1. Click on Operation > Soft

Configuring Softkeys 92 41-001524-00 REV00 – 04.2014Redial KeyBy default, the 6867i has a dedicated Redial key. However, using the Aastra Web UI, you

Configuring Softkeys41-001524-00 REV00 – 04.2014 93Configuring a Redial Key Using the Aastra Web UIAastra Web UI1. Click on Operation > Softkeys a