Mitel 6869i Betriebsanweisung

Mitel 6869i SIP Phone41-001554-00 REV01RELEASE 4.0.0 SP1 USER GUIDE

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide8IP PHONE KEYS KEY PANELThe following sections describe the various 6869i phone key functions and ho

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide98UTILIZING THE ACD FEATURE USING THE IP PHONE UI 1. Check with your Administrator to verify the que

Configuring Softkeys99status automatically changes to Unavailable. Your phone remains in the Unavailable state until one of the following occurs:• You

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide100XML KEYThe 6869i IP phone has a feature you can enable called XML (Extensible Markup Language). X

Configuring Softkeys1015. In the Value field, enter a URI(s) to apply to this key.6. In the state fields, check (enable) or uncheck (disable) the stat

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide102FLASH KEYYou can set a key to generate a flash event when it is pressed on the 6869i. You do this

Configuring Softkeys103SPRECODE KEYYou can set a key to automatically activate specific services offered by the server by setting a key to Sprecode. F

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide1049. In the Value field, enter the appropriate value for accessing specific services from the serve

Configuring Softkeys105PARK/PICKUP KEYSThe 6869i phone has a park and pickup call feature that allows you to park a call and pickup a call when requir

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide1067. In the Type field, select Pickup8. In the Label field, enter a label for the Pickup softkey.9.

Configuring Softkeys107UTILIZING THE PARK CALL/PICKUP PARKED CALL FEATURE USING THE IP PHONE UIUse the following procedure on the IP phone to park a c

IP Phone Keys9KEY DESCRIPTIONThe following table describes the keys on the 6867i: KEY DESCRIPTIONGoodbye Key - Ends an active call. The Goodbye key al

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide108LAST CALL RETURN KEYUsing the Mitel Web UI, you can configure the Last Call Return function on a

Configuring Softkeys109CALL FORWARD KEYUsing the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use c

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide110BLF/XFERThe BLF key allows one or more extensions to be monitored, and once there is any state ch

Configuring Softkeys111CONFIGURING A BLF/XFER KEY USING THE MITEL WEB UI1. Click on Operation > Softkeys and XML.orClick on Operation > Expansio

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide112SPEED DIAL/XFERThe Speed Dial key allows a number to be dialed quickly by pressing one key config

Configuring Softkeys1134. In the Label field, enter a label for the Speed Dial/Xfer key.5. In the Value field, enter the speed dial extension or the e

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide114SPEED DIAL/CONFThe 6869i allows you to configure a softkey or expansion module key to be used as

Configuring Softkeys1156. In the Line field, select the line for which you want to use the key functionality.Valid values are:• global• 1 through 247.

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide116DIRECTORY KEYUsing the Mitel Web UI, you can assign the Directory key to any key on the top or bo

Configuring Softkeys117CALLERS LIST KEYBy default, the 6869i has a dedicated Callers List key. However, using the Mitel Web UI, you can assign the Cal

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide10Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through th

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide118CONFIGURING A CALLERS LIST KEY USING THE MITEL WEB UI1. Click on Operation > Softkeys and XML.

Configuring Softkeys119REDIAL KEYBy default, the 6869i has a dedicated Redial key. However, using the Mitel Web UI, you can assign the Redial key to a

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide120CONFIGURING A REDIAL KEY USING THE MITEL WEB UI1. Click on Operation > Softkeys and XML.orClic

Configuring Softkeys121CONFERENCE KEYUsing the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone.CONFIGU

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide122TRANSFER KEYUsing the Mitel Web UI, you can assign the Transfer key to any key on the top or bott

Configuring Softkeys123INTERCOM KEYYou can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide124PHONE LOCK KEYYou can configure a key on the IP phone to use as a lock/unlock key. You assign the

Configuring Softkeys125PAGING KEYYou can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pr

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide1266. To receive RTP steams for group paging, you must also configure the Paging Listen Addresses pa

Configuring Softkeys127DISCREET RINGING KEY You can configure a Discreet Ringing key on the phone that when pressed allows you to toggle on/off the Di

IP Phone Keys11DIALPAD KEYSThe 6869i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alp

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide128EMPTY KEYYou can set a softkey to force a blank entry on the IP phone display for a specific key.

Configuring Softkeys129NONE KEYUse the following procedure to delete a key’s functionality on the 6869i IP phone.DELETING A KEY’S FUNCTION USING THE M

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide130MAKING CALLSThis section describes ways to make calls on your 6869i phone, using your handset, sp

Making Calls131USING HANDSFREE SPEAKERPHONEThe handsfree feature allows you to speak to someone without using the handset or headset. Your phone must

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide132Contact your telephone equipment retailer or distributor to purchase a compatible headset. VOLUME

Making Calls133USING INTERCOM FUNCTIONALITYOn the 6869i you can use the Icom key to automatically connect with a remote extension.USING THE ICOM KEY1.

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide134REDIALThe Redial List stores information for up to the last 100 numbers you called. Your phone lo

Making Calls135ACCESSING THE REDIAL LIST1. Press once to access the Redial List.2. Press 4 to see more detailed information about they redial entry.

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide136DELETING AN ENTRY IN THE REDIAL LIST1. Press once to access the Redial List.2. Use the 5 and 2

Making Calls137COPYING ENTRIES TO THE LOCAL DIRECTORY1. Press the key.2. Press the 2 and 5 navigation keys to scroll through and highlight the respe

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide12GETTING STARTEDThe 6869i must be set up and be configured prior to its first use. This section des

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide138RECEIVING CALLSWhen a call is ringing at your extension, the inbound callers name, extension, pic

Handling Calls139HANDLING CALLSWhen you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide140RETRIEVING A HELD CALLIf you have more than one call on hold, you can reconnect to a held call by

Handling Calls1412. Press the Xfer softkey. 3. Enter the extension number (or the outside number) to Party 2.To cancel the transfer you can either pre

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide142TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL1. Ensure you are on an active call with th

Handling Calls143TRANSFERRING TO A CONTACT IN THE DIRECTORYUsers can complete a transfer to a contact in their local directory. If a user is in a call

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide144a. To complete a blind transfer, press the button to call the contact and then press the Xfer s

Handling Calls145CONFERENCING CALLSYou can use the Conf softkey offered on screen when in a connected call to create conference calls or use a softkey

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide1464. Press the Conf softkey.5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. Wh

Handling Calls1478. To drop a party from the conference, use the 5 or 2 navigation keys to highlight the desired party and press the Drop key.Creating

Getting Started13The 6869i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide148CENTRALIZED CONFERENCING (FOR SYLANTRO AND BROADSOFT CALL MANAGERS)The 6869i allows you to create

Handling Calls149If any party in the conference hangs up (including the party that began the conference), all other parties in the conference are stil

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide150Joining Additional Parties to Active ConferencesIn centralized conferencing, you can join multipl

Managing Calls151MANAGING CALLSThe 6869i has several features that make it easier to manage calls, and to keep track of your caller history, as well a

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide152GENERAL DIRECTORY FUNCTIONSAccessing and Navigating the Directory (No External Directory Sources

Managing Calls153Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled)1. Press the softkey configured with Directory

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide154action. If external Directory sources are configured and enabled, you can select a contact from t

Managing Calls1552. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function.3. Use the navig

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide156From the Local Directory menu, you can search for a contact, place a call to the selected contact

Managing Calls1575. Under the Numbers tab, use the5 and 2 keys to navigate to the respective phone number fields (e.g. Work 1, Work 2, Mobile, etc...)

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide14If language packs were loaded to your phone by your System Administrator, the following screen dis

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide15811. Under the Email tab, use the5 and 2 keys to navigate to the desired fields and using the dial

Managing Calls1595. Use the navigation keys to navigate through the various tabs and fields and edit any desired information using the dialpad keys.6.

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide1602. Press the Delete softkey.A “Delete all entries in Local” message will appear on screen.3. Pres

Managing Calls161DOWNLOADING THE LOCAL DIRECTORY TO YOUR PCYou can download the Local Directory to your PC via the Mitel Web UI. The phone stores the

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide162Downloading the Directory1. Click on Operation > Directory.2. In the Directory field, click on

Managing Calls163Copying a Contact in an External Directory Source to the Local DirectoryUse the following procedure on the phone’s UI to copy an exte

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide164CALLERS LISTThe Callers List is a stored log of your incoming calls. The 6869i telephone stores i

Managing Calls165ACCESSING AND USING THE CALLERS LIST1. Press the key.2. Use the 5 and 2 keys to scroll through the entries in the Callers List.3. P

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide166EDITING ENTRIES IN THE CALLERS LISTIn the Callers List, pressing the Edit softkey allows you to e

Managing Calls167DELETING ENTRIES FROM THE CALLERS LISTYou can delete individual entries from the Callers List or you can simply delete all entries in

Getting Started15NETWORK CONNECTED/NETWORK DISCONNECTEDIf your phone successfully connects to the network the phone will go directly to the Home scree

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide168COPYING ENTRIES TO THE LOCAL DIRECTORY1. Press the key.2. Press the 2 and 5 navigation keys to

Managing Calls169Viewing Missed Call Details in the Callers List1. Press the key.2. Use the 2 and 5 navigation keys to scroll through the entries in

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide170DOWNLOADING THE CALLERS LIST TO YOUR PCYou can download the Callers List to your PC for viewing u

Managing Calls171DND AND CALL FORWARD The 6869i has a feature that allows you to configure DND and Call Forward for multiple accounts on the phone. Yo

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide172The following describes the key behavior for each DND mode.• Account: The DND key toggles the acc

Managing Calls173CONFIGURING DND USING THE MITEL WEB UI1. Click on Basic Settings > Preferences > General.2. In the DND Key Mode field, select a

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide1744. Click on Basic Settings > Account Configuration.5. For each account, enable DND by placing

Managing Calls175DND in Phone Mode (Default)1. From the Home screen, press the DND softkey to toggle DND on or off for all accounts on the phone.DND i

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide176CALL FORWARD CONFIGURATIONCall Forward on the IP phone allows incoming calls to be forwarded to a

Managing Calls177CONFIGURING A CALL FORWARD KEYThe following describes the process of configuring Call Forward on your phone. To configure a Call Forw

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide16UI OVERVIEWHOME SCREENWhen the phone has successfully updated the configuration and connected to t

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide178All On, All Off, or copy the configuration for the account in focus to all other accounts using a

Managing Calls179The No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings. The c

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide180USING CALL FORWARD VIA THE IP PHONE UIOnce Call Forward is enabled on your phone, you can access

Managing Calls181• No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings.6. If

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide182• No Answer: Forwards incoming calls to a specified number if the call has not been answered for

Managing Calls183• No Answer: Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings.4. If

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide184ADDITIONAL FEATURESThis section describes additional features you can use on the 6869i phone.DISP

Additional Features185PLAY CALL WAITING TONEYou can enable or disable the playing of a call waiting tone when a caller is on an active call and a new

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide186STUTTERED DIAL TONEYou can enable or disable the playing of a stuttered dial tone when there is a

Additional Features187XML BEEP SUPPORTUsing the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML applicatio

Getting Started17The following table identifies and describes the phone/line status indicators on the Home screen.In addition to the phone/line status

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide188STATUS SCROLL DELAYUsing the Mitel Web UI, you can specify a scroll delay option that allows you

Additional Features189SWITCH UI FOCUS TO RINGING LINEYou can configure a feature on the 6869i that controls the behavior of the phone when it receives

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide190CALL HOLD REMINDER DURING ACTIVE CALLSThe IP phones allow you to enable or disable the ability fo

Additional Features191CALL HOLD REMINDER (ON SINGLE HOLD)On the 6869i IP phone, you can enable or disable a feature that will start the reminder ring

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide192CALL WAITING TONE PERIODYou can specify a specific time period (in seconds) for the call waiting

Additional Features193PREFERRED LINE AND PREFERRED LINE TIMEOUTThe 6869i has two parameters called preferred line and preferred line timeout. If you e

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide194CONFIGURING PREFERRED LINE AND PREFERRED LINE TIMEOUT1. Click on Basic Settings > Preferences

Additional Features195GOODBYE KEY CANCELS INCOMING CALLSThe 6869i has a feature that allows you to configure the Goodbye key to drop a second incoming

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide196MESSAGE WAITING INDICATORYou can configure the Message Waiting Indicator (MWI) to illuminate for

Additional Features197INCOMING INTERCOM CALL FEATURESBy default, the IP phone allows incoming intercom calls to be automatically answered without havi

NOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide18If you or your Administrator have configured softkey functions on your phone, the labels for those

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide198CONFIGURING INCOMING INTERCOM SETTINGS1. Click on Basic Settings > Preferences > Incoming I

Additional Features199GROUP RTP PAGINGYou can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configur

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide200SHARED CALL APPEARANCE (SCA) CALL BRIDGINGShared Call Appearance (SCA) is when incoming calls are

Additional Features201KEYS STATES AND LED/BUTTON BEHAVIORThere are two call states on the phones that support SCA bridging:• Bridge-active - A bridged

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide202SoftkeysSCA VOICEMAIL INDICATORSVisual indicators for voicemail messages on SCA lines can be enab

Additional Features203BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT SERVICESThe IP phone supports the BroadSoft BroadWorks Executive and Assistant Serv

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide204pressed again, Executive Call Filtering will deactivate and the key’s corresponding LED will turn

Additional Features205LED will be lit. When the same Filter softkey is pressed again, Executive Call Filtering for the applicable Executive will deact

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide2068. Click Save Settings to save your settings.SPEEDDIAL KEY WITH INITIATE CALL FUNCTIONALITY (ASSI

Additional Features207Configuring the Initiate Call Key on an Assistant’s Phone Using the Mitel Web UIUse the following procedure to configure the Ini

Getting Started19LINE SELECTION SCREENThe Line Selection screen displays a list of the lines that are available on the phone as well as line usage ind

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide208EXECUTIVE PHONE FEATURESUsers with phones assigned with the Executive role are able to:• Activate

Additional Features209ASSISTANT PHONE FEATURESUsers with phones assigned with the Assistant role are able to:• Activate and deactivate the Executive C

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide210A checkmark will be displayed beside the Executive indicating Executive Call Filtering is to be a

Additional Features211To Answer a Filtered CallUse the following procedure to answer a filtered call:1. Lift the handset, press the button, or press

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide212BroadSoft Executive-Assistant Call Push feature and automatically dial the FAC call).The FAC call

Additional Features213To Activate Call Forwarding of Filtered CallsUse the following procedure to activate call forwarding of filtered calls:1. Click

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide2141. Press the Options key and then navigate to the Call Forward menuorPress the Call Forward softk

Additional Features2151. Press the Options key and then navigate to the Call Forward menuorPress the Call Forward softkey.2. Press the 2 navigation ke

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide216OTHER FEATURESA multitude of other features are available depending on whether or not your System

Model M680i and M685i Expansion Modules217MODEL M680I AND M685I EXPANSION MODULESThe 6869i IP phone offers two optional expansion modules that attach

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide20DETAILED-VIEW CALL SCREENThe Detailed-View Call screen brings into focus all the information avail

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide218You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module &l

Troubleshooting Solutions219TROUBLESHOOTING SOLUTIONSWHY IS MY DISPLAY BLANK?Ensure that power is being provided to your phone. If your network does n

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide220HOW DO I FIND THE IP ADDRESS OF MY PHONE?Instructions on where to find the IP address of your pho

Limited Warranty221LIMITED WARRANTY(Not applicable in Australia – see below for Limited Warranty in Australia)Mitel warrants this product against defe

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide222LIMITED WARRANTY (AUSTRALIA ONLY)The benefits under the Mitel Limited Warranty below are in addit

Limited Warranty (Australia Only)223WARRANTY REPAIR SERVICESProcedure: Should the product fail during the Warranty Period and you wish to make a claim

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide224APPENDIX A - TIME ZONE CODESThe following table identifies the time zone name and time zone code

Appendix A - Time Zone Codes225BA-SarajevoBB-BarbadosBE-BrusselsBG-SofiaBM-BermudaBO-La PazBR-NoronhaBR-BelemBR-FortalezaBR-RecifeBR-AraguainaBR-Macei

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide226DE-BerlinDK-CopenhagenDM-DominicaDO-Santo DomingoCETCETASTASTEE-TallinnES-MadridES-CanaryEETCETWE

Appendix A - Time Zone Codes227MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-MauritiusMX-Mexico City MX-Cancun MX-Merida MX-

Getting Started21MULTI-VIEW CALL SCREENThe Multi-View Call screen allows you to manage your calls more efficiently when you have more than one call in

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide228RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasno

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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide22UI NAVIGATIONUI navigation is easily performed using the navigation keys located above the Callers

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide23The figure below provides a visual representation of the different screens and the UI behavior whe

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide24METHODS OF CUSTOMIZING YOUR PHONEThere are two ways to customize specific options on your phone:•

Methods of Customizing Your Phone25SIMPLIFIED OPTIONS LISTYour System Administrator may configure a simplified Options List for your phone. The follow

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide26USING THE IP PHONE UI1. Press on the phone to enter the Options List.2. To go to an option, use

Methods of Customizing Your Phone27USING THE MITEL WEB UI1. Open your web browser, enter the phone’s IP address or host name into the address field an

Software License Agreement1SOFTWARE LICENSE AGREEMENTMitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-tra

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide28The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basi

Methods of Customizing Your Phone29Basic SettingsPreferences - Allows you to enable/disable the following: • Park Call• Pick Up Parked Call• Display D

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide30PHONE STATUSYou can view the status of your phone using the IP phone UI or the Mitel Web UI.PHONE

Phone Status31•Network• StorageNotes: 1. The Directory List detailed in the Storage menu is in reference to the Local Directory.2. If the Callers List

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide32• Error MessagesFINDING YOUR PHONE’S IP ADDRESSIf you want to access your phone’s options using an

Phone Status333. Use the 2 key to highlight Network.The IP address of your 6869i displays in the IP Address field in the right column.PHONE STATUS VIA

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide34• Network Status• Hardware Information• Firmware Information• SIP StatusSIP ACCOUNT STATUSThe IP p

Customizing Your Phone35CUSTOMIZING YOUR PHONEThe following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, o

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide36• Slovak•Swedish• TurkishSpecifying the Language to Use Using the IP Phone UIOnce the language pac

Customizing Your Phone37Specifying the Language to Use Using the Mitel Web UI1. Click on Basic Settings > Preferences > Language Settings.2. In

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide2Software License Agreement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide38Dialpad Input Alphabet TablesEnglishFrenchKEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS0001 1;=_,-

Customizing Your Phone39SpanishGermanKEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS0001 1.:;=_,-'&() 1.:;=_,-'&()2 ABC2ÁÀÇ abc2áàç3 D

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide40ItalianPortugueseKEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS0001 1.:;=_,-'&() 1.:;=_,-&

Customizing Your Phone41RussianNordicKEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS0001 1.:;=_,-'&() 1.:;=_,-'&() 2 АБВГ2ABC aбвг2abc

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide42Specifying the Input Language Using the IP Phone UIYou can configure the language you use for inpu

Customizing Your Phone43SPECIFYING THE INPUT LANGUAGE USING THE MITEL WEB UI1. Click on Basic Settings > Preferences > Language Settings.2. Sele

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide44LATIN 2 CHARACTER SETThe 6869i includes support for ISO 8859-2 (Latin2) of multi-national language

Customizing Your Phone45TIME AND DATEOn the IP phones, the following time and date sub-options are available to be configured:• Settings:•Time Format•

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide465. Press the 3 key to move to back to the options column and press the 2 key to highlight Daylight

Customizing Your Phone47• WWW DD MMM• DD MMM• DD.MM.YYYY11. Press the Save softkey to save your changes.TIME ZONEConfiguring the Time Zone Using the I

Table of Contents3Line and Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide48SET DATE AND TIMEConfiguring the Date and Time Using the IP Phone UIWith a valid time server enabl

Customizing Your Phone49b. Using the keys on the dialpad, change the time and date accordingly.When entering the time, use the AM/PM softkey to toggle

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide503. In the Date Format field, select the date format you want to use on your phone. Valid values ar

Customizing Your Phone51DIRECTORYYou can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreo

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide525. Press the 3 key to move to back to the options column and press the 2 key to highlight Sorting

Customizing Your Phone53EXTERNAL SOURCESEnabling/Disabling Directories and Renaming Labels Using the IP Phone UI1. Press on the phone to enter the O

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide54CREDENTIALSSome features (e.g. LDAP Directory, Microsoft Exchange Directory, BroadSoft XSI feature

Customizing Your Phone557. Press the 5 key to navigate to the respective feature tab, and press the 4 key to until you get to the Test Connection tab.

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide56LOCKPASSWORDThis category allows you to change the user password for your phone. Changing your pas

Customizing Your Phone572. Navigate to the Lock > Phone Lock option and press the button or Select softkey..3. At the Lock the phone? prompt, pre

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide4Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide583. At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button and pre

Customizing Your Phone59Resetting a User PasswordIf you forget your password, you can reset it and enter a new password. The reset user password featu

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide60Locking and Unlocking the Phone1. Click on Operation > Phone Lock.To Lock the Phone2. In the Lo

Customizing Your Phone61AUDIOThe Audio option on the IP phone allows you to set the audio mode for your IP phone, configure headset settings, and pers

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide623. Use the 5 and 2 keys to scroll through and highlight the desired audio mode. Valid values are:•

Customizing Your Phone635. Press the 3 key to move to back to the options column and press the 2 key to highlight DHSG.6. With DHSG highlighted press

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide64Ring TonesIn addition to ring tones, you can configure ring tone sets on a global-basis on the IP

Customizing Your Phone65When you configure the country's tone set, the country-specific tone is heard on the phone for the following:• Dial tone•

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide66Configuring Tone Sets Using the IP Phone UIGlobal configuration only1. Press on the phone to ente

Customizing Your Phone67Configuring Ring Tones and Tone Sets Using the Mitel Web UI1. Click on Basic Settings > Preferences > Ring Tones.For glo

Table of Contents5Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide685. Select a value from the Line N field.6. Click Save Settings.Installing Custom Ring Tones Using

Customizing Your Phone69DISPLAYThe Display option allows you to set the following on your phone:• Home Screen Settings:• Home Screen Mode• Screen Save

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide70Configuring the Home Screen Mode and Screen Saver Timer1. Press on the phone to enter the Option

Customizing Your Phone71Setting the Brightness Level and Timer Using the IP Phone UI1. Press on the phone to enter the Options List.2. Navigate to t

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide72DIALINGLIVE DIALPADThe Live Dialpad option on the IP phone turns the live dialpad mode on or off.

Customizing Your Phone73RESTARTYou may want to restart your phone to check for updates on the server or you may occasionally need to restart your phon

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide74EMERGENCY DIAL PLANPublic telephone networks in countries around the world have a single emergency

Customizing Your Phone75DEFINING AN EMERGENCY DIAL PLAN USING THE MITEL WEB UI1. Click on Operation > Phone Lock.2. In the Emergency Dial Plan fiel

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide76LINE AND CALL APPEARANCESThe 6869i has 2 hard line/call appearance buttons each with a correspondi

Presence Key77PRESENCE KEYThe Presence key is used to access the contact information screens, which provide detailed information about a respective

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide6WELCOMEThe Mitel 6869i is a 24-line SIP phone that boasts a large high resolution color display and

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide78USING THE PRESENCE KEY1. While on the Home Screen, press the key.2. Press a top softkey that is

Configuring Softkeys79CONFIGURING SOFTKEYSYour 6869i has 12 multi-functional top softkeys and 5 multi-functional bottom softkeys:• 12 top softkeys: pr

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide80Auto Call Distribution (ACD) (For Sylantro Call Managers)Indicates the key is configured to allow

Configuring Softkeys81STATE-BASED SOFTKEYS On the 6869i’s bottom softkeys, you can configure a specific state to display when a softkey is being used.

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide82In the Mitel Web UI, the operational states for each softkey display as enabled. To disable a stat

Configuring Softkeys83Mitel Web UI ConfigurationCorresponding 6869i Display Note: Contact your System Administrator for other softkey display behavior

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide84LINE KEYYou can set a softkey to act as a line/call appearance key on the 6869i. This key acts as

Configuring Softkeys85SPEED DIAL KEYThe normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide861. Press and hold an non-configured softkey, dialpad key, or expansion module key for three second

Configuring Softkeys87CREATING A SPEED DIAL KEY USING THE SPEED DIAL EDIT OPTION (APPLICABLE TO SOFTKEYS, DIALPAD KEYS, EXPANSION MODULE KEYS1. Press

Welcome7• 12 programmable and 5 context-sensitive softkeys• Press-and-hold speeddial key configuration feature• Supports up to 24 call lines with LEDs

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide88CREATING A SPEED DIAL SOFTKEY USING THE MITEL WEB UI1. Click on Operation > Softkeys and XML.or

Configuring Softkeys89CREATING DIALPAD SPEED DIAL KEYS USING THE MITEL WEB UI1. Click on Operation > Keypad Speed Dial.2. Select a key from 1 throu

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide90DO NOT DISTURB (DND) KEYThe IP phones have a feature you can enable called Do Not Disturb (DND). C

Configuring Softkeys91BUSY LAMP FIELD (BLF) KEYThe BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF mon

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide92CONFIGURING A BLF KEY USING THE MITEL WEB UI1. Click on Operation > Softkeys and XML.orClick on

Configuring Softkeys93BLF/LIST KEYThe BLF/List feature on the IP phones is specifically designed to support the BroadSoft BroadWorks Release 13 Busy L

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide94CONFIGURING A BLF/LIST KEY USING THE MITEL WEB UIIf you set a key to use BLF/List, you must also e

Configuring Softkeys95Expansion Module Keys7. Select from Key 1 through Key 16 (M680i) or Key 84 (M685i).8. In the Line field, select a line for which

Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide96AUTOMATIC CALL DISTRIBUTION (ACD) KEY (FOR SYLANTRO CALL MANAGERS)The 6869i and any attached expan

Configuring Softkeys97CONFIGURING AN AUTOMATIC CALL DISTRIBUTION (ACD) KEY USING THE MITEL WEB UI1. Click on Operation > Softkeys and XML.orClick o