Mitel Navigator 3300 ICP Spezifikationen

General Information GuideRelease 4.0MITELCommunications Director

Mitel Communications Director - General Information Guide2• Troubleshooting Guide provides information on diagnosing and resolving common prob-lems wi

Mitel Communications Director - General Information Guide92Third-Party Developer SupportThe Mitel Solutions Alliance (MSA) Developers Program offers t

Applications93MiAUDIOMiAUDIO enables developers to include the processing of telephone audio streams in their applications for MCD. Examples of MiAUDI

Mitel Communications Director - General Information Guide94• Hospitality: Room phones can deliver unique guest services• Education: Classroom phones c

Tools95ToolsThis section describes the tools that simplify programming, administration, management, and maintenance tasks:End User ToolsDesktop ToolTh

Mitel Communications Director - General Information Guide96Administrator ToolsGroup Administration ToolThis web-based interface allows administrators

Tools97System Administration ToolThe System Administration Tool allows trained technicians and system administrators to program system-wide parameters

Mitel Communications Director - General Information Guide98The following figure illustrates the System Administration Tool.Figure 39: System Administr

Tools99• Product Management via Embedded System Management (ESM) tools. For more informa-tion, refer to product documentation for the 3300 ICP and Cus

Mitel Communications Director - General Information Guide100• Program Mobile ACD Agents with resiliency (3300 ICP Release 7.0 and later systems).• Cen

Tools101Management Access PointThe Management Access Point provides secure remote management access and optional alarm monitoring of an MCD system ove

Overview3OverviewMCD provides businesses of all sizes with a highly scalable, feature-rich communications system. It’s designed to meet the needs of

Mitel Communications Director - General Information Guide102Each group is set up with an AMC account. Licenses are purchased by the Solution Provider

Tools103The MCD Software Installer Tool is a stand-alone tool that simplifies the installation of MCD software by limiting the number of interactive s

Mitel Communications Director - General Information Guide104The Line Quality test allows technicians to obtain the optimum Balance Network Setting and

Tools105you set permissions that grant Read or Read/Write access to forms. You can also allow remote access or deny access to forms. Denying access to

Mitel Communications Director - General Information Guide106

Desktop Devices107Desktop DevicesMitel offers a broad range of desktop phones, wireless phones, phone accessories, conference units, and consoles to m

Mitel Communications Director - General Information Guide108Powering Options5302 5304 5312 5324 5330 5340 NavigatorEthernet / AC Power Adapter Support

Desktop Devices109Function Keys 5302 5304 5312 5324 5330 5340 NavigatorNumber of Programmable Feature/Line Appearance Keys6 9 12 24 24(Self-labelling)

Mitel Communications Director - General Information Guide110Basic IP PhoneMitel’s basic IP phone is an economical, entry-level IP desktop device ideal

Desktop Devices111.Figure 40: Basic IP PhoneDisplay PhonesMitel’s display phones provide intuitive user access to more sophisticated call handling and

Mitel Communications Director - General Information Guide4Figure 1: 3300 ICP Site ConfigurationFor smaller organizations, Mitel delivers a system whic

Mitel Communications Director - General Information Guide112Figure 41: Display Phones5312 IP Phone5324 IP Phone5304 IP Phone

Desktop Devices113Desktop Application PhonesThese phones provide enhanced user value, innovative features and applications. Users can access features

Mitel Communications Director - General Information Guide114Figure 42: Desktop Application Phones5330 IP Phone5340 IP Phone

Desktop Devices115Mitel NavigatorMitel Navigator is an innovative desktop application solution that is integrated with the PC to provide "Presenc

Mitel Communications Director - General Information Guide116Figure 43: Mitel Navigator

Desktop Devices117Mitel 5560 IPTThe 5560 IPT is a dual display / dual handset, multi-line trading appliance that is made especially rugged for operati

Mitel Communications Director - General Information Guide118Wireless IP Phones (3300 ICP deployments only)The 3300 ICP supports the following wireless

Desktop Devices119Figure 45: Wireless PhonesIP Phone AccessoriesThe following table lists Mitel’s IP Phone accessories and identifies the supported se

Mitel Communications Director - General Information Guide120In addition to these IP Phone accessories, the IP Paging Unit is available for the system.

Desktop Devices121Mitel 5310 IP Conference UnitThe Mitel 5310 IP Conference Unit is a full duplex, high-quality, conference unit that uses acoustic be

Overview5Networking With Industry-Standard ProtocolsUse of open standards, such as SIP, interconnects next generation network services and application

Mitel Communications Director - General Information Guide122• In Failover Mode the Line Interface Module line can only be used when the IP connection

Desktop Devices123Figure 48: Cordless Handset and HeadsetMitel Wireless LAN (WLAN) StandThe Mitel Wireless LAN (WLAN) Stand enables IP Phones to opera

Mitel Communications Director - General Information Guide124• GigE PC Port that allows a GigE-equipped PC to connect to the LAN via the stand• 10/100

Desktop Devices125Mitel 5550 IP ConsoleThe Mitel 5550 IP Console is an advanced PC-based console and administration application. It has a highly intui

Mitel Communications Director - General Information Guide126Digital Phone Mitel offers a multiline digital business phone that connects to DNI line ca

Desktop Devices127SUPERCONSOLE 1000The SUPERCONSOLE 1000 attendant console performs call handling functions as well as some maintenance and administra

Mitel Communications Director - General Information Guide128Figure 53: Programmable Key Modules (Digital)SUPERSET Interface Module 2The SUPERSET Inter

Features129FeaturesFeatures of Mitel Communications DirectorThe following table describes features of MCD features and indicates whether the feature i

Mitel Communications Director - General Information Guide130ACD Agent Hot DeskingAllows an agent to log into any ACD set and have the system apply the

Features131ANI Display on Non-prime LinesDisplays ANI information on Non-prime lines for 5 seconds. If the number is not seen, it can be redisplayed b

Mitel Communications Director - General Information Guide6Mitel Networks also supports the integration of third-party applications through the Mitel S

Mitel Communications Director - General Information Guide132Attendant Consoles (Multiple)Provides support for Multiple Attendant Consoles. YesAttenda

Features133Attendant New Call ToneProvides audio notification of new calls to the attendant console. YesAttendant Position Busy-OutSee Attendant Busy

Mitel Communications Director - General Information Guide134Bandwidth ManagementMeasures and manages bandwidth consumption by the VoIP media stream. T

Features135Call Duration Display Displays the call duration for incoming and outgoing calls, in one minute increments (starting at 0:00). YesCall Forw

Mitel Communications Director - General Information Guide136Call Pickup - ClusteredProvides Dialed Call Pickup functionality across a cluster. YesCall

Features137Class of Service Defines a station or trunk's feature and timer options. A station or trunk may have three COSs (Day/Night1/Night2 se

Mitel Communications Director - General Information Guide138Date and Time Set through the System Administration Tool. This data appears on all Statio

Features139Disable Send MessageAllows you to disable the send message key function on certain sets, through class of service.YesDisplay Caller ID on a

Mitel Communications Director - General Information Guide140Flexible DimensioningAllocates database memory to each feature resource. The amount of mem

Features141Headset Operation Allows you to use a Headset to make and receive telephone calls. YesHold Allows you to temporarily suspend a telephone ca

Overview7Administrators can also enable or disable system settings across the entire system or network. Although the features and system settings are

Mitel Communications Director - General Information Guide142Interconnect RestrictionsRestricts access to certain trunks, stations and equipment (such

Features143Line Appearance Ring TypesLine appearances can be programmed to ring in a variety of ways. YesMaintenance The system provides extensive ma

Mitel Communications Director - General Information Guide144Music On Hold Music On Hold provides callers with music or information while they are wait

Features145Night Service - ScheduledAllows administrators to schedule Night Service modes on the MCD system. This scheduling allows transitions betwee

Mitel Communications Director - General Information Guide146Permanent Do Not-Disturb Allows an extension to be placed in a permanent busy state. N/APh

Features147Range Program TrunksAllows installers to select a consecutive range of trunk circuits. The system automatically assigns sequential trunk nu

Mitel Communications Director - General Information Guide148Ring Groups Provides the ability to ring all members of a group simultaneously or sequenti

Features149Speed Call -User Allows you to store external numbers under feature keys for faster dialing. You can press a Speed Call Key to dial a phone

Mitel Communications Director - General Information Guide150Telephone Usage Restriction (Curfew Control)Provides the ability to restrict calls based o

Features151Trunk Group Hunting Allows you to search for trunk groups in either a terminal or circular pattern. In a terminal trunk hunt group, trunks

Mitel Communications Director - General Information Guide8

Mitel Communications Director - General Information Guide152Auto Attendant FeaturesFeature DescriptionOpen and Closed Greeting A company greeting can

Features153Voice Mail FeaturesFeature DescriptionPersonal Greetings/Name Each mailbox user can record subscriber name and a personal greeting.Message

Mitel Communications Director - General Information Guide154Forward Voice Mail to E-MailThis feature allows users to forward voice messages, including

Features155Mailbox Types The following mailbox types are available:Extension - the auto-attendant transfers a caller to the mailbox’s associated exten

Mitel Communications Director - General Information Guide156Distribution Lists A Distribution List allows mailbox subscribers to send messages to seve

Features157Features supported by protocolsThe following tables summarize the features supported by QSIG and PRI protocols:QSIGThe following table list

Mitel Communications Director - General Information Guide158The following table lists the supported QSIG ISO features that are supported by the Mitel

Features159PRIThe following table lists features supported by PRI.Notes: 1. Does not support Interrogation. It is a way to determine the call forwardi

Mitel Communications Director - General Information Guide160MSDN/DPNSS The following table lists features supported by MSDN/DPNSS.Feature DescriptionC

Features161Security FeaturesEncrypted Media Path and Signaling PathEncrypted media and signaling path is supported for all Mitel’s IP phones. The medi

3300 ICP System Description93300 ICP System DescriptionThis chapter describes the 3300 ICP system functionality. For details on system configurations,

Mitel Communications Director - General Information Guide162As a deterrent to toll abuse by internal callers, Station Message Detail Recording (SMDR)

Product Availability by Region163Product Availability by RegionNorth AmericaThis table indicates the availability of products in Canada and the United

Mitel Communications Director - General Information Guide164Phones5302 IP Phone Y Y5304 IP Phone Y Y5312 IP Phone Y Y5324 IP Phone Y Y5330 IP Phone Y

Product Availability by Region165Asia PacificThis table indicates the availability of products in Australia, New Zealand and China.Asia Pacific Region

Mitel Communications Director - General Information Guide166Phones5302 IP Phone Y Y Y5304 IP Phone Y Y Y5312 IP Phone Y Y Y5324 IP Phone Y Y Y5330 IP

Product Availability by Region167EMEA RegionThis table indicates the availability of products in the different countries of the EMEA region.EMEA Regio

Mitel Communications Director - General Information Guide168Phones5302 IP Phone Y Y Y Y Y Y Y Y Y5304 IP Phone Y Y Y Y Y Y Y Y Y5312 IP Phone Y Y Y Y

Product Availability by Region169Latin AmericaThis table is a list of products available in Latin America. These products may not have completed regul

Mitel Communications Director - General Information Guide170Phones5302 IP Phone Y Y Y Y5304 IP Phone Y Y Y Y5312 IP Phone Y Y Y Y5324 IP Phone Y Y Y Y

Index171IndexNumerics3300 ICParchitecture 9overview 3reliability 5security 161site configurations 3supported features 129switching techniques 95300 In

Mitel Communications Director - General Information Guide10Mitel Communications Director SoftwareThe Mitel Communications Director software provides t

Mitel Communications Director - General Information Guide172CESID 32, 89CIM 20, 23Cisco Discovery Protocol 89CLASS 21Clustered Hospitality 86CO trunks

Index173GG.729a compression 26, 35GatewayLive Business42Live Business Gateway 27solutions 41General Business Solutions 88Group Administration Tool 96G

Mitel Communications Director - General Information Guide174ModulesCopper Interface20Digital Signal Processor Modules 26Dual Fiber Interface Module 22

Index175Radio Fixed Parts 70Range programming 97Rapid Spanning Tree Protocol 40Reliability, overview 5Resiliencyadvantages 39description 37devices sup

Mitel Communications Director - General Information Guide176resiliency 38SIP 30, 31Turret phone 117UUCAdvanced 52Express 51softphone 58Your Assistant

3300 ICP System Description11• MXe Controller (base configuration) – supports a maximum of 300 IP devices or 350 ONS devices (or a combined maximum of

NOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

Mitel Communications Director - General Information Guide12• two externally accessible slots and one internal slot for optional modules• one 10/100 Ba

3300 ICP System Description13Figure 4: CX/CXi ControllersREAR PANELCXi FRONT PANELCX FRONT PANEL

Mitel Communications Director - General Information Guide14AX ControllerThe AX Controller provides support for IP devices and analog devices. It’s ide

3300 ICP System Description15Figure 5: AX Controller Rear ViewFigure 6: AX Controller Control CardFANSPOWERSUPPLYAX CONTROLCARDLINE CARDS

Mitel Communications Director - General Information Guide16MXe ControllerThe MXe Controller is available in two capacities: standard and expanded. Bot

3300 ICP System Description17Figure 7: MXe Controller FRONT PANELREAR PANEL - SINGLE HARD DRIVEREAR PANEL - REDUNDANT HARD DRIVE

Mitel Communications Director - General Information Guide18MXe ServerThe MXe Server is purely a call control server for IP devices. It supports up to

3300 ICP System Description19Figure 8: MXe ServerMXe SERVER REAR PANELMXe SERVER FRONT PANEL

Mitel Communications Director - General Information Guide20Analog SupportYou can add analog support to a controller with an Analog Services Unit II, A

3300 ICP System Description21• 12-port ONS/ 4-port LS Trunk Combination card provides analog line and trunk capability in a single card:- 12 On-Premis

Table of ContentsiiiAbout this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel Communications Director - General Information Guide22Digital Trunk Support: Units and ModulesThe Network Service Units and digital trunk modules

3300 ICP System Description23The protocols supported by the E1 interface are:• Q.Sig, Euro ISDN, XNET over PRI, DASS II, and MSDN/DPNSSThe Universal N

Mitel Communications Director - General Information Guide24Dual T1/E1 Framer ModuleThe Dual T1/E1 Framer module is a digital trunk interface that supp

3300 ICP System Description25SX-200 Bay SupportSX-200 CabinetThe MXe Controller can support up to seven SX-200 Bay cabinets. The SX-200 Bay cabinet ho

Mitel Communications Director - General Information Guide26OPS Line Card (North America Only) The OPS Line Card contains six off-premises line circuit

3300 ICP System Description27• conferencing (at startup)• voice mail depending on the number of ports programmed in the customer database (at startup)

Mitel Communications Director - General Information Guide28Firewall (CXi, MXe and MXe Server only)For security, the CXi and MXe can function as a fire

3300 ICP Network Support293300 ICP Network SupportVoice NetworkingLinesThe 3300 ICP supports the following internal voice connections:• Ethernet conne

Mitel Communications Director - General Information Guide30termination (signaled or timed) and whether signaling should be fully-compelled or semi-com

3300 ICP Network Support31Figure 12: IP Networking - Fully Meshed TopologyIP Networking supports the MSDN/DPNSS protocols over the IP infrastructure.

Mitel Communications Director - General Information GuideivProcessors (E2T/RTC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel Communications Director - General Information Guide32The 3300 ICP connects to the service provider’s network using the SIP protocol over the IP

3300 ICP Network Support33Malicious Call TraceFor incoming SIP calls that are tagged for Malicious Call, the 3300 records the Media IP address and por

Mitel Communications Director - General Information Guide34Figure 15: FAX Relay (T.38)FAX Over IP Network Using G.711 Pass-ThroughThis method uses T.3

3300 ICP Network Support35• Voice packets carrying fax on the network cannot be compressed.• Quality and performance of fax transmission using G.711 p

Mitel Communications Director - General Information Guide36Optional compression licenses and DSP modules can be purchased to enable TDM-to-IP compress

3300 ICP Network Support37Figure 18: Bandwidth Management at Zone Access PointsResiliencyReliable communication is critical to businesses. Resiliency

Mitel Communications Director - General Information Guide38the secondary controller. During the transfer of phone service between the primary and seco

3300 ICP Network Support39phones while the phones are on the secondary controller are automatically updated on the primary controller after the phone

Mitel Communications Director - General Information Guide40• ΙP network gateway• PSTN gateway• Voice mail server.Devices that Support ResiliencyThe fo

3300 ICP Network Support41Both STP and RSTP allow for physical path redundancy by placing redundant network paths into a standby mode by blocking traf

Table of ContentsvMobility Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel Communications Director - General Information Guide42The diagram below illustrates these various solutions.Figure 21: 3300 ICP as GatewayLive Bu

3300 ICP Network Support43Communications Server 2007 is an enterprise real-time communications server that supports convergence of real-time multi-mod

Mitel Communications Director - General Information Guide44Figure 22: Live Business Gateway SolutionPC-to-Phone Support and the 3300 IP Communications

3300 ICP Network Support45PC-to-Phone provides Communicator users with access to the full range of features provided by the Office Communications Serv

Mitel Communications Director - General Information Guide46Office Communications Server 2007In an Office Communications Server 2007 integration, the C

Migrating to the 3300 ICP47Migrating to the 3300 ICPMitel continually implements the latest technology advancements to increase the capacity, performa

Mitel Communications Director - General Information Guide48The 3300 ICP connects to the SX-2000 via a DPNSS (MSDN) connection. This connection allows

Migrating to the 3300 ICP49SX-200 Control ReplacementIn the same manner as with the SX-2000, by replacing the SX-200 control cabinet with the 3300 ICP

Mitel Communications Director - General Information Guide50

Applications51ApplicationsThe following applications are available for all Mitel Communications Director deployments, except where noted. These applic

Mitel Communications Director - General Information GuideviSystem Data Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel Communications Director - General Information Guide52UC Express features include:• Click to dial on Telephony Toolbar• Incoming caller ID displa

Applications53access to communications and collaboration from any location with a high speed internet connection – enabling those on the road or worki

Mitel Communications Director - General Information Guide54Directory IntegrationUC Advanced supports Corporate Directory for MCD and LDAP database int

Applications55Caller Line ID-based RoutingThis feature allows users to set up automatic call handling policies based on rules applied to specific call

Mitel Communications Director - General Information Guide56Knowledge ManagementKnowledge Management allows users to associate files in various formats

Applications57• Individual contacts can be called with a single mouse click, including creating speed dials that will quickly navigate voicemail and c

Mitel Communications Director - General Information Guide58An intuitive configuration tool allows a user to configure their USB HID compliant headset

Applications59logs out any other active UC Advanced sessions for that user. This new enhancement prevents multiple log-ins for a single user while pro

Mitel Communications Director - General Information Guide60Mitel 5300 Intelligent Directory ApplicationThe 5300 Intelligent Directory application prov

Applications61Mitel Live Business GatewayMitel Live Business Gateway allows the Microsoft® Office Communications Server 2007 to communicate with an MC

Table of ContentsviiFeatures supported by protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Mitel Communications Director - General Information Guide62Presence and AvailabilityCommunicator 2007 users are able to get a visual indication on the

Applications63• Offered as a software solution for installation on any "standard" server hardware platform (that is, no proprietary hardware

Mitel Communications Director - General Information Guide64• Web Conferencing Features:- Desktop Sharing- Application Sharing- Internet Co-browse- Mul

Applications65Hot Desking is supported across clustered networks so users can log on to any Hot Desk-enabled set in the cluster. Upon successful login

Mitel Communications Director - General Information Guide66It requires the following:The Teleworker Solution can be completely configured at the head

Applications67.Mobile ExtensionMitel Mobile Extension is a software solution that lets users twin their desk phone with an internal or external PSTN-c

Mitel Communications Director - General Information Guide68Wireless Support (3300 ICP deployments only)Mitel offers a choice of full-featured, integra

Applications69• Services and Messaging gateway (WSM)• Full Range of AccessoriesThe base stations connect to the 3300 ICP controller through the LAN an

Mitel Communications Director - General Information Guide70IP DECT Wireless Solution (EMEA only)The Mitel Internet Protocol Digital Enhanced Cordless

Applications7127 different brands of Access Points. SpectraLink allows customers to consider out-of-building, campus-wide or even municipality-wide wi

Mitel Communications Director - General Information Guideviii

Mitel Communications Director - General Information Guide72SpectraLink Open Application InterfaceThe SpectraLink Open Application Interface (OAI) allo

Applications73MessagingMitel’s Messaging solutions include:• “Embedded Voice Mail” on page 73 • “Mitel NuPoint Messenger IP” on page 74• “Mitel Messag

Mitel Communications Director - General Information Guide74Networked voice mail supports distributed embedded voice mail servers, where each node has

Applications75NuPoint Messenger supports Microsoft Live Communications Server (LCS) 2005. Support for OCS 2007 will be added in a future release.Some

Mitel Communications Director - General Information Guide76Figure 35: NuPoint Integration with 3300 ICPMitel Messaging Server The Mitel Messaging Serv

Applications77• Standard and Advanced Unified Messaging• System Administration•Fax MailAutomated Attendant• Up to 99 auto attendants can be programmed

Mitel Communications Director - General Information Guide78• The Messaging Server supports integration with Microsoft Exchange, Novell GroupWise™, and

Applications79Customer Interaction SolutionsMitel Customer Interaction Solutions combine robust communications platforms, Automated Call Distribution

Mitel Communications Director - General Information Guide80Applications for Formal Contact CentersFormal contact centers are typified by organizations

Applications81• Outbound Dialing: automated dialing • Remote agents via TeleworkerMitel Contact Center Enterprise EditionMitel’s Contact Center Enterp

About this Document1About this DocumentOverviewThis guide provides an overview of the Mitel® Communications Director (MCD) call-processing software an

Mitel Communications Director - General Information Guide82and a comprehensive decision management system, organizations can create a complete, custom

Applications83• Know if costs are excessive because employees are sharing toll free lines, calling restricted numbers, or calling their friends long d

Mitel Communications Director - General Information Guide84Mitel Applications SuiteMitel Applications Suite (MAS) is a combined application offering m

Applications85HospitalityThe following applications comprise the Mitel Hospitality portfolio:• “Hotel/Motel” on page 85• “Property Management System”

Mitel Communications Director - General Information Guide86Property Management SystemA Property Management System (PMS) provides a center for managing

Applications87• Linked suite membership by suites on any node in the cluster. Support for Shared Telephone Service (STS) is available if all members r

Mitel Communications Director - General Information Guide88General Business SolutionsThe Mitel Business solutions include:• “Tenanting” on page 88• “E

Applications89Emergency Services SupportWith Emergency Services support, when an emergency number is dialed (for example 911, 112), a Caller’s Emergen

Mitel Communications Director - General Information Guide90This functionality is added to the existing Emergency Services feature offered by MCD. The

Applications91If the precedence level of an outgoing trunk call is above ROUTINE, and there are no idle trunks currently in the selected MLPP trunk ro