Mitel SX-200 ICP - 1.0 5020 Handbücher

Bedienungsanleitungen und Benutzerhandbücher für IP-Telefone Mitel SX-200 ICP - 1.0 5020.
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Inhaltsverzeichnis

Troubleshooting Guide

1

Chapter 1: Introduction

3

Chapter 2: Initial Setup

3

Chapter 3: Hardware

4

Chapter 4: Software

4

Chapter 5: System Features

4

Chapter 6: Trunking

5

Chapter 8:

5

Chapter 11: Using Logs

8

Introduction

9

About this Guide

11

Supporting Documentation

11

Resolving Technical Issues

13

Registering for Services

17

What Services are Available?

17

What Products are Supported?

19

Self Help Solutions

20

Fixed in Software Update?

22

Accessing Product Support

23

Table 2: Problem Details

24

Is there a common

24

Making a Support Call

27

What are After-Hours Calls?

27

Returning Faulty Hardware

29

Initial Setup

31

MXe Server Setup

35

Licensing

36

Hardware Troubleshooting Tips

41

Hardware Alarms

42

Controllers

45

CX/CXi Controller

46

MXe Server

47

Service Units

50

Gateways

53

Peripheral Cabinets

53

Embedded Modules

56

General Phone Issues

59

Issues with Specific Models

66

See Mitel Knowledge Base

70

IP Phone Power

71

IP Phone Registration

75

Phone Connection

83

Phone Audio Quality

84

Page 2 of 4

85

Page 4 of 4

87

IP Console

88

Software

91

Software Troubleshooting Tips

93

System Software

93

Table 23: FTP Server Errors

94

Table 24: Upgrade Errors

95

Backups and Restores

96

System Features

99

Features A to B

102

Features C

104

Features D to G

108

Features H to L

110

Features M to O

111

Features P to R

113

Features S to V

114

Trunking

115

Trunk Troubleshooting Tips

117

Analog Trunks

117

Digital Trunks

121

MSDN/DPNSS Links

128

IP Trunking (IP Networking)

133

SIP Trunking

134

Chapter 7

135

System Management Tools

136

Automatic Call Distribution

142

Hot Desking

143

Emergency Call (E911) Support

143

Embedded Voice Mail

144

for a list of possible

149

Networked Voice Mail

151

Unified IP Client for Sun Ray

153

Voice Networking

155

Bandwidth Management

157

Clustering

157

IP Networking

157

Multi-Node Management

158

MNM Application Reach Through

159

Resiliency

161

IP Console Resiliency

167

Voice Mail Resiliency

168

Telephone Directories

169

T1/E1 Trunk Resiliency

170

System Data Synchronization

172

Sync Operations

177

RDN Synchronization

180

Local Area Network

183

LAN Troubleshooting Tips

185

LAN Troubleshooting

186

Using Layer 2 Statistics

187

Collisions

188

Diagnosing Problems

193

Diagnostic Tools

195

Diagnosing Phone Problems

197

No Dial Tone - IP Phone

199

Setting the Phone Mode

203

Using Tools and Features

203

IP Phone Boot Sequence

207

Page 1 of 2Page 1 of 2

209

Page 3 of 3

209

Diagnosing SIP Device Issues

211

Page 1 of 2

213

Hardware

215

Reading E2T Card Statistics

216

Locate Feature

223

Locate Remote

223

State Extension

225

State XNET ICP

225

Identifying the Current ICP

226

Using Logs

231

Hot Desking Error Logs

234

Voice Mail System Logs

235

origin=origin

247

Mitel SX-200 ICP - 1.0 5020 Spezifikationen (159 Seiten)


Marke: Mitel | Kategorie: IP-Telefone | Größe: 1.32 MB |

 

Inhaltsverzeichnis

3300 IP COMMUNICATIONS

1

PLATFORM

1

Chapter 1: Introduction

3

Chapter 4: Specifications

6

CHAPTER 1

9

About this Guide

11

Important Safety Instructions

11

3300 ICP Overview

11

New Hardware

11

3300 ICP Release 9.0

12

3300 ICP Release 8.0 UR3

12

3300 ICP Release 8.0 UR2

12

Supporting Documentation

13

CHAPTER 2

15

3300 ICP Controller Units

17

AX Controller

18

MXe Controller

21

Optional Configuration

23

MXe Server

24

CX and CXi Controllers

26

Features

28

CX II and CXi II Controllers

29

Front View - CX II

30

Front View - CXi II

31

Rear View - CX(i) II

31

Connections

33

Ethernet ports

35

Alarm Port

37

Stratum 3 Clock Module

39

MXe Processor (E2T/RTC)

40

Echo Canceller Module

40

Description

41

Specifications

41

Dual T1/E1 Framer

43

T1/E1 Combo Card

46

Pin Allocations

47

AX/ASU II Specifications

50

3300 ICP Controllers

51

Analog Boards

52

LS Trunks

57

›25 ›60 ›90

59

>8 ‹18

59

Notes: Notes

63

Music On Hold

65

APC-CX(i) II Assembly

69

CHAPTER 3

71

R2 Network Services Unit

75

DIP Switch Settings

78

Analog Services Units

81

Analog Services Unit

82

Paging (Universal ASU only)

85

ASU II Transmission Standards

86

Circuit Descriptions

87

Loop Start Trunks

88

System Fail Transfer (SFT)

88

Services Units and Gateways

91

ASU II ONS Parameters

92

ASU II LS Trunk Parameters

93

ASU LS Trunk Parameters

94

LS Trunks Selection in the UK

95

‹=20 ‹=40 ‹=80 ›=60 ›=6 ›=23

96

Peripheral Cabinet

98

Digital Service Unit

98

SUPERSET HUB

98

3300 CITELlink Gateway

98

SX-200 Bay

99

Line Cards

100

CHAPTER 4

105

Environment

107

Dimensions

109

Controllers

110

Network Services Units

110

Analog Services Units (ASU)

110

Telephone Power

111

Cisco Switches

112

HP ProCurve Products

113

APPENDIX A

115

Time-Out Information

117

Transmission Characteristics

119

Loss Plan Matrices

120

Station Circuits

121

Trunk Circuits

122

Australia

123

Latin America

126

Netherlands

126

New Zealand

127

North America

127

Portugal

128

Tone Plans

129

Tone Plan

131

United Kingdom

143

APPENDIX B

145

Introduction

147

Ethernet Cabling Guidelines

149

Mitel SX-200 ICP - 1.0 5020 Spezifikationen (383 Seiten)


Marke: Mitel | Kategorie: IP-Telefone | Größe: 2.32 MB |

 

Inhaltsverzeichnis

COMMUNICATIONS DIRECTOR

1

MCD Release 6.0

2

All rights reserved

2

Chapter 2: System Overview

3

Chapter 5: Power

5

Chapter 6: Performance

6

Chapter 7: Applications

6

Chapter 8: Emergency Services

6

Chapter 9: IP Networking

6

Chapter 10: Licensing

7

Appendix A: CAT 3 Wiring

11

Appendix D: VoIP and VLANs

12

Appendix E: VoIP Security

13

CHAPTER 1

15

Overview

17

System Management Tools

19

CHAPTER 2

21

System Architecture

23

MCD Controller

24

Supported Countries

25

CHAPTER 3

27

System Configurations

29

Multiple Units System

30

Distributed System

30

Hybrid System

32

The MCD, 3300 ICP and ACD

34

Standalone ACD Controller

36

Network ACD Controllers

37

ACD Limits

37

Basic Call Center

38

40

Configuration Tables

44

Typical Configurations

45

AX Controller

46

CX/CXi controller

48

CX II/CXi II controller

50

MXe controller

51

LX controller

54

Other maximum limits

56

CX/CXi or CX/CXiII 16

58

AX, MXe base 32

58

MCD for ISS, MICD, vMCD 100

58

HTML Applications on Sets

60

Upgrading the System

61

CX Hardware Configurations

63

Programmable Keys

66

OpenPhone 26/27 14

68

SpectraLink NetLink 14

68

Telematrix 3000IP 12

68

Phone Type Programmable Keys

68

Page 3 of 3

68

Provisioning for Traffic

69

CHAPTER 4

71

Phones Supported on the AX

75

Micro Firewall

75

WideBand Audio

76

NuPoint Unified Messaging

77

SpectraLink Phones

78

Phone Stands

79

Gigabit Ethernet Phone Stand

80

System Requirements

82

Installation Recommendations

82

Typical Operating range

84

Range example

84

RF Site Survey

85

Access Connections

86

IP Sockets and Monitors

88

Phones and Voice Applications

91

Worked Example

94

CHAPTER 5

99

Engineering Guidelines

100

Introduction

101

Installation Practices

101

Controller Power Input

102

Mitel IP Phone Power

103

Recommended Phone Powering

104

Options for IP Phone Powering

105

AC Power Adapters

107

802.3af powering

108

Third party 802.3af powering

109

Powering the 5560 IPT

110

Cable Power Loss

111

Phone Power Consumption

112

Remote Power

114

CDP Power Advertisements

115

LLDP-MED Power Advertisements

119

System Power Requirements

124

CHAPTER 6

127

System Performance Index

129

CHAPTER 7

133

3300 ICP Applications

135

Voice Mail

136

Networked Voice Mail

137

Embedded Music On Hold

137

Application Processor Card

139

CHAPTER 8

141

Emergency Services

143

Teleworker Devices

145

Other Considerations

147

CHAPTER 9

149

IP Networking Considerations

151

Clustering

152

IP Trunking Models

154

Variable RTP Packet Rates

157

Constraints

158

Route Optimization

159

SIP Trunking

161

Support for FAX over IP

162

SIP Aware Firewall

163

TCP/IP Port Usage

164

Resiliency

164

911 Emergency Services

164

CHAPTER 10

167

System Licenses

169

Device Licensing

174

Licensing

175

Licensing Limits

178

Licensing Example

179

CHAPTER 11

183

Compression

185

Bandwidth Requirements

188

Bandwidth Availability

189

WAN Bandwidth

190

Bandwidth Management

191

Zone Parent

193

1Root (WAN)

193

2 Root (WAN)

193

3Root (WAN)

193

1 Root (1)

195

2 Root (1)

195

3 Root (1)

195

Deployment boundaries

196

Additional Information

198

Inter-zone Bandwidth Settings

198

Codec—Introduction

199

Codec Selection

200

* Recommended setting

202

Compression—Introduction

204

IP Phones and Compression

205

Compression Zones

207

Compression and Licenses

208

CHAPTER 12

211

Basic concepts

219

Packet loss

220

Available bandwidth

220

Packet priority mechanisms

220

WAN connections

220

Transcoding and compression

221

Wideband Voice

221

LAN architecture

223

VoIP Readiness Assessment

226

Network Measurement Criteria

227

Serialization Delay

228

Codec Packet Rate

229

10 ms 20 ms 30 ms 40 ms

229

G.729 102 122 142 162

229

G.722.1 N/A 162 N.A 242

229

Network priority mechanisms

230

WAN Layer 3 priority

234

LAN QoS policies

238

Full Duplex Network Basics

240

Half Duplex Network Basics

240

System capabilities

241

WAN traffic working example

242

Firewalls and NAT

246

CHAPTER 13

247

Start-Up Sequence and DHCP

250

Notes Regarding LLDP-MED

256

Page 1 of 2

257

5302 startup and DHCP

260

DHCP Option Reclassification

260

IP Phone Behavior

262

DHCP lease time

264

3300 TFTP server

265

CDP and VMPS

267

Port Settings

268

Release MCD 4.0 and

269

Yes Basic STP

269

Mitel IP Phone

270

Location Change Indication

270

Use of VMPS with 3300 ICP

275

Network Considerations

277

SpectraLink Wireless Phones

278

Mitel WLAN Phones

278

Wireless LAN Considerations

279

Coverage and Capacity

280

Connectivity to the wired LAN

280

G.711 Modem Pass Through

282

T.38 FoIP Guidelines

284

Operation

285

Line Circuits and COS Options

285

Resources Required

286

DSP Provisioning

286

Inter-zone Default Profile

287

Intra-zone Default Profile

287

Other Intra-zone Profiles

287

Recommended Settings

287

Minimum Network Requirements

289

T.38 Alarms

291

3300 IP Ports

293

IP Address restrictions

304

Cables and connections

305

Ethernet cable distances

306

Straight and crossover cables

307

Interconnection Summary

309

APPENDIX A

311

CAT 3 Wiring Practices

313

CAT 3 Wiring

317

APPENDIX B

319

Basic rules

321

Define the IP addressing

322

Define the VLAN

322

Mitel IP Phones

323

Example Network Topology

323

Switch# configure terminal

324

Switch1(config-vlan)# exit

324

Router 1 Configuration

328

Programming the IP addresses

329

Programming static routes

329

Create Class Maps

330

Create the Policy Maps

330

Router 2 Configuration

331

Miscellaneous

334

Installation Examples

335

APPENDIX C

337

LLDP, LLDP-MED Overview

338

Defining Voice VLAN and Ports

341

(Optional)

343

Ensure that LLDP is enabled

345

Additional Useful Commands

346

APPENDIX D

349

When to use VLANs?

351

Network configurations

351

Standalone CXi, voice only

352

APPENDIX E

355

Data Encryption

357

Signalling and media paths

358

Signalling security

359

Data Encryption support

361

VoIP Security

363

Dual Port Phones

364

IEEE 802.1X

364

Devices that support 802.1X

366

Worm and Virus Protection

367

Prevention of Toll Abuse

367

SIP Security

368

Glossary

369





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