Mitel 8662 Bedienungsanleitung

MITEL8662IP Phone User Guide

ContentsMitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page viiContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Answering and Placing Calls 19Answering Calls. . . . . . . . . . . . . . . . . .

ContentsMitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page ixUsing Dynamic Extension Express . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage x Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Hunt Groups 51Logging in to ACD Hunt Groups . . . . . . . . . . . . . . . . . . .

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for using your 8662

Getting StartedPage 2 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010About Your PhoneYour phone is equipped with a six-line display, a hearing ai

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 3Getting StartedFeature DescriptionsThe following sections describe default configurations.

Getting StartedPage 4 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Message Indicator LampThe Message Indicator lamp flashes or stays lit to ind

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 5Getting StartedFeature ButtonsFeature buttons provide quick access to commonly used feature

Getting StartedPage 6 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Phone ConnectorsThe phone connectors include: • Handset port: Connects to a

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 7Getting StartedHeadset InstructionsWhen using a headset, press (Speaker) to connect to or

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 9Personalizing Your PhonePersonalizing Your PhoneThis chapter describes features you can use

Personalizing Your PhonePage 10 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Adjusting the Display ContrastYou can adjust the display Contrast

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 11Personalizing Your PhoneUsing the Dialpad Buttons to Enter CharactersYou can use the dialp

Personalizing Your PhonePage 12 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Dialpad Characters — Mexican SpanishNumber of Times Dialpad Button

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 13Personalizing Your PhoneUsing Programmable ButtonsFor quick access, you can assign feature

Personalizing Your PhonePage 14 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Default Access CodesThe following are default system access codes.

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 15Personalizing Your PhoneDefault Feature CodesThe following table lists default feature cod

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Mitel 8662 IP Phone Quick Reference GuideThis guide provides information for frequently used featu

Personalizing Your PhonePage 16 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Do-Not-Disturb – Cancel 47 371Do-Not-Disturb – On/Off 47 372Do-Not

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 17Personalizing Your PhoneViewing Button AssignmentsYou can view programmable button (key) f

Personalizing Your PhonePage 18 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Resetting the Phone to the Default SettingsResetting the phone to

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 19Answering and Placing CallsAnswering and Placing CallsThe following instructions describe

Answering and Placing CallsPage 20 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Using Automatic Call AccessAutomatic Call Access connects you t

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 21Answering and Placing CallsPlacing CallsThe following instructions describe how to place c

Answering and Placing CallsPage 22 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Placing External CallsThe following sections describe features

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 23Answering and Placing CallsUsing Speed DialYou can use speed dial to quickly dial stored p

Answering and Placing CallsPage 24 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Deleting Station Speed-Dial EntriesTo delete a Station Speed-Di

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 25Answering and Placing CallsUsing the DirectoryYou can use the Directory to find internal o

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Answering CallsLift the handset, or press (Speaker) to answer a call while using a headset or to

Answering and Placing CallsPage 26 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010To search for a directory name or feature:1. Dial 307, and then

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 27Call FeaturesCall FeaturesThe following sections describe call-related features. Using Han

Call FeaturesPage 28 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Using MuteYou can use Mute to temporarily turn off your microphone, preventin

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 29Call FeaturesTransferring CallsYou can transfer calls to other extensions or external numb

Call FeaturesPage 30 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Viewing Your System InformationIf you are on a call, you can temporarily view

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 31Call FeaturesForwarding CallsYou can use Manual Call Forwarding or System Forwarding to fo

Call FeaturesPage 32 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Using Dynamic Extension ExpressWhen you enable Dynamic Extension Express on y

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 33Call FeaturesWhen you enable Dynamic Extension Express, your incoming calls are routed as

Call FeaturesPage 34 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Placing Conference CallsYou can place a conference call with up to three inte

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 35Call FeaturesEnding a Conference and Placing all Parties on HoldYou can end a conference a

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information necessa

Call FeaturesPage 36 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Using Group ListenYou can use Group Listen to activate the speaker while you

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 37Call FeaturesUsing Secondary Extension ButtonsYou can use programmable buttons as Secondar

Call FeaturesPage 38 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Using Configuration AssistantIf Configuration Assistant is enabled for your s

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 39Call FeaturesChanging the Dynamic Extension Express SettingsTo change the DDE settings usi

Call FeaturesPage 40 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Changing the Manual Call Forwarding SettingsSee “Manual Call Forwarding” on p

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 41Call FeaturesUsing Remote ProgrammingIf the Configuration Assistant feature is enabled for

Call FeaturesPage 42 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Changing the DND SettingsSee “Using Do-Not-Disturb” on page 47 for more infor

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 43Call FeaturesChanging Your Station PasswordYou can use Remote Programming to change the St

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 45MessagesMessagesThe following sections describe how to use system messaging features, incl

Page ii Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Important Safety Instructions and PrecautionsRemember the following safety guidelines when

MessagesPage 46 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Viewing and Responding to MessagesWhen you have waiting messages, the MSG button a

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 47MessagesUsing Do-Not-DisturbYou can use Do-Not-Disturb (DND) to stop calls and pages to yo

MessagesPage 48 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Using Reminder MessagesYou can use Reminder messages to alert you at a selected ti

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 49MessagesPaging Other System UsersYou can place page announcements through phone speakers o

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 51Hunt GroupsHunt GroupsHunt groups are groups of internal parties (agents) who share a comm

Hunt GroupsPage 52 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups at once or

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 53Hunt GroupsDiverting Hunt Group CallsYou can temporarily divert hunt group calls, preventi

Hunt GroupsPage 54 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Using Barge-inWhile monitoring a hunt group call, you can use Barge-in to join

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 55TroubleshootingTroubleshootingThe following sections can help you solve problems that you

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page iiiPower RequirementsThe IP phone requires any one of the following power supplies: • Inter-

TroubleshootingPage 56 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Troubleshooting TipsThe following table includes troubleshooting tips for p

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 57TroubleshootingWhen I try to use the Dynamic Extension Express – Handoff feature (388), th

IndexMitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page 59AAbbreviations 3About Your Phone 2Account Codes 26Account Codes, using 26ACD Hunt

IndexPage 60 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010DDefaultaccess codes 14feature codes 15settings, returning the phone to 18system a

IndexPage 61 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010KKeymapschanging 18switching 18LLAN/Power Jack 6Language, changing 10LCD Contrast

IndexPage 62 Mitel® 8662 IP Phone User Guide – Issue 14, May 2010RRecord-A-Call, using 35Reminder Messages, using 48Remote Programming 41change DND

Part No. 550.8117Issue 14, May 2010A661/9228A

Page iv Mitel® 8662 IP Phone User Guide – Issue 14, May 2010Phone UsageThis equipment is not for connection to the telephone network or public coin ph

Mitel® 8662 IP Phone User Guide – Issue 14, May 2010 Page vNotice to Canadian CustomersThe Class B digital apparatus complies with Canadian ICES-003.N