Mitel 5001 Betriebsanweisung

TECHNICIAN’S HANDBOOKRelease 4.1

Technician’s Handbook2

Technician’s Handbook92Connecting to the Internet throughan existing LANYou can connect to the Internet through an existing LAN by using the WAN port

Configuring the IP network93Figure 10: Internet connection through router (WAN port)1. Connect a cable from the WAN port on the controller to the po

Technician’s Handbook949. Configure the WAN port of the 3100 ICP system with the following static addresses- IP Address: Enter the IP address of the 3

Configuring the IP network95Figure 11: Internet connection through router (layer-2 switch port)1. Connect a crossover cable from a layer-2 port on t

Technician’s Handbook966. Select the desired Route option (not normally used).7. Click Save.8. If you are using a DSL/cable router on the layer 2 side

Configuring the IP network973100 ICP system. The local phones and PCs on the 3100 ICP LAN will then be able to receive IP addresses from the external

Technician’s Handbook98IP Address source: StaticIP Address: (enter the static IP address)Bitmask: (enter the Subnet Mask)11. Click SaveIf you connecte

Configuring the IP network99Changing the assigned DHCP IP address range Use this procedure to program the layer-2 switch (NET 3) of the 3100 ICP syste

Technician’s Handbook1003. Ensure that the Advertise as Default Gateway field is set to This System First.4. Click Save.Add the DHCP IP Address range1

Configuring the IP network1012. Commit the database.“Operation Successful” is displayed when the commit database is complete.3. Connect a crossover ca

Introduction3About this handbookPurpose of this handbookThis handbook provides• an overview of the system capabilities• installation steps• programmin

Technician’s Handbook1024. Enter the following information.- Domain Name: Local (or your Domain Name if applicable)- Primary DNS IP Address: Enter the

Configuring the IP network103Assigning a gatewayMost configurations have either a gateway server or a DSL router. You can set up the 3100 ICP system t

Technician’s Handbook1047. Enter the following:- Domain Name: Local (or your domain name, if applicable)- Primary DNS IP Address: (enter the IP addres

Configuring the IP network10510. Add a new entry for the destination ISP_LINK.- Set Protocol to “none”.- Fill in your Local Name and Local Secret name

Technician’s Handbook106Configuring NAT Redirect Network Address Translation (NAT) is an Internet standard that enables a Local Area Network (LAN) to

Configuring the IP network107Figure 12: Example of NAT redirectTo configure NAT redirect for the example shown in Figure 12 (page 107)1. Choose IP N

Technician’s Handbook1086. Select Net 2, click TCP, and complete the following- From Port: 80- To IP: enter the IP address of the http server (example

Configuring the IP network109Restricting LAN access (firewall)You can use Mitel Networks 6000 Managed Application Server (MAS) or the SonicWALL™ SOHO2

Technician’s Handbook110Figure 13: Connecting the 6000 MAS to layer-2 switch port2. When you install the 6000 MAS, set the console settings in the f

Configuring the IP network1114. Enter your username and passwordUser: adminPassword: (as set during installation)5. In the Workgroup pane, set “Workgr

Technician’s Handbook4From the tools 1. After initial installation, launch your browser and go to the following URL: http://192.168.1.22. Click Help.F

Technician’s Handbook112Connecting the 6000 MAS to the WAN portThis configuration is not recommended. Although this configuration does not use up a la

Configuring the IP network113Primary domain name: (enter your domain name if you have one or leave it as the default, MYCOMPANY.xxx)System name: mitel

Technician’s Handbook114Subnet Mask: 255.255.255.0Router: 192.168.0.111. Next, configure the 3100 ICP.Appletalk filesharing will not work between the

Configuring the IP network115Configure the SonicWall SOHO21. Setup and configure your DSL modem.2. Connect the DSL line to the WAN port on SonicWall S

Technician’s Handbook11616. Close all browser windows.17. Start a new browser and browse to the SonicWall console at address 192.168.168.118. Login to

Configuring the IP network1174. Launch the system tool. See Launching the tools (p. 127).5. Choose IP Networking from the Selection menu. Click Router

Technician’s Handbook118Setting up a mail server behind the SonicWALL SOHO2For security, you should connect a firewall between the Internet and your i

Configuring the IP network119IP networking tips• The WAN Link Idle timeout is set to 5 minutes. You change this setting through the system tool in the

Technician’s Handbook120

Chapter 5Routine maintenance

Introduction5Technical Service BulletinsTechnical Service Bulletins (TSBs) are issued by Mitel Technical Support to address frequently asked questions

Technician’s Handbook122

Routine maintenance123Is the system healthy?System health checklist; Light indicators on controller and expansionunits are correct color; You can make

Technician’s Handbook124Is the system secure?; Firewall is installed (6000 MAS or SonicWALLrecommended); Passwords and usernames for tools have beench

Routine maintenance125Checking the system1. Check the controller and expansion units. Ensure all Light Emitting Diodes (LEDs) are displaying correctly

Technician’s Handbook1269. Ensure that Toll Restriction, Restriction Groups, Class of Service, and Toll Restriction Matrix settings are set correctly.

Routine maintenance127Launching the toolsYou can connect a PC or laptop to the 3100 ICP system through• a LAN drop• the Ethernet port on the back of t

Technician’s Handbook128Enabling your licensed optionsYour Mitel Options System Selection (MOSS) passcode determines your licensed system options. It

Routine maintenance129Enable your options1. Launch the system tool. See Launching the tools (p. 127).2. Choose System from the Selection menu.3. Click

Technician’s Handbook130Rebooting the systemYou perform a reboot• after upgrading the system software• after applying a software patch• after installi

Routine maintenance131Powering down the systemDo not disconnect the system power if the LED is flashing red and amber.1. Ensure that you have current

Technician’s Handbook6Important safety instructionsFailure to follow all instructions may result in improper equipment operation and/or risk of electr

Technician’s Handbook132Powering up the system1. Connect the power cord to the rear panel of the con-troller unit and plug the power cord into a power

Routine maintenance133Upgrading the systemInstalling option modules1. Power down the controller and disconnect all connec-tions to the public telecomm

Technician’s Handbook134Figure 17: Inserting the standoffs (option module 1)6. Secure the options module with the four screws.7. Replace the metal p

Routine maintenance135Adding expansion unitsYou can add up to two expansion units to the system. A single expansion unit is shipped with an uplink car

Technician’s Handbook136Figure 18: Installing a single expansion unit6. Connect the uplink cables and Y-ac power cords from the controller to the ex

Routine maintenance137Figure 19: Connecting two expansion units7. Power up the system.Performing a software upgradeYou perform a software upgrade to

Technician’s Handbook138If a software upgrade fails, you can restore the previous software version and database (N-1 version) that is stored on the sy

Routine maintenance139Do not power down the 3100 ICP system during an upgrade.12. When “Operation Successful” appears, click Reboot the 3100 ICP.13. A

Technician’s Handbook140Applying a software patchA software patch is used to fix a site specific problem in the software prior to the next official so

Routine maintenance141Performing backupsDuring a backup operation, do not navigate off the backup page and do not close your browser until the backup

Introduction7About the 3100 ICP systemDescriptionThe Mitel Networks™ 3100 Integrated Communications Platform (ICP) provides a complete voice and data

Technician’s Handbook1426. Click Save As and navigate to a folder on your PC.7. Select a file or enter a filename and click Save.It’s good practice to

Routine maintenance143Saving call (SMDR) logsYou can save the system call logs to a directory on your computer and then either view them onscreen or p

Technician’s Handbook144Using a remote access sessionYou can access the system tool, group administration tool, and desktop user tools from a remote P

Routine maintenance1459. Click IP Routing, click Routing Table, and then click Add.10. In IP Routing Table page, set the following- IP Address: 000.00

Technician’s Handbook14618. Click Destinations, click Remote, click Remote Destinations, select RAS in the right pane, and then click Change.19. Check

Routine maintenance147Operator-Assisted Dialing option must be selected from the Advanced menu in the Network and Dial-up Connections window.Setting u

Technician’s Handbook148Changing extensions or set typesChanging an extension number or set typeIf you change the extension number of an IP phone or c

Routine maintenance149Creating a user guideYou can create customized user guides for phone users through Manual Maker. Manual Maker is a web-based app

Technician’s Handbook150Using a database templateYou can use database templates to reduce the amount of time that it takes to program a system. A data

Routine maintenance151Loading a database template1. Take the database template to site on your laptop.2. When you run the quick configuration tool dur

Technician’s Handbook8Expansion unitsYou can connect up to two expansion units:• 16-port expansion unit• 24-port expansion unitThere are two hardware

Technician’s Handbook152

Chapter 6Troubleshooting andrepair

Technician’s Handbook154

Troubleshooting and repair155Checking the system LEDsTable 2: System LEDs states LED Colour State MeaningPower LEDon Control Unit Green Off System i

Technician’s Handbook156ONS Green Off IdleOn In useFlashing Incoming callAmber Off IdleOn BusyLS/CLASS Green Off Line inactiveOn Line activeAmber Off

Troubleshooting and repair157Table 4: T1/E1 Plus Module: LAN/xDSL LEDsLED LED Status MeaningLink Speed (Top) Amber Link operating at 100 Mb/sOff Lin

Technician’s Handbook158Checking the logsYou can view maintenance and software logs through the system tool. 1. Launch the system tool. See Launching

Troubleshooting and repair159Viewing diagnosticsYou can view the diagnostics that are output by the 3100 system through a local or remote diagnostic s

Technician’s Handbook1603. Enter a name for the connection (for example, MN3100) and click OK. The Connect To window opens.4. In the Connect using fie

Troubleshooting and repair1616. In the Connect using field, select the COM port of the PC that you have connected to the 3100 ICP system (for example,

Introduction9• 10 analog telephones with Calling Line Identification (CLI) capability.• Depending upon the type of controller the following lines are

Technician’s Handbook162Using maintenance commandsYou enter maintenance commands through a secure Telnet server connection that uses Open Secure Socke

Troubleshooting and repair1635. Enter the username (default: Telnet).6. Enter the password (default: mnet).7. At the System Go > prompt, enter the

Technician’s Handbook164Display system logsshow_allLists the most recent 10 software and maintenance logs. Repeat the command to show the next 10 logs

Troubleshooting and repair165Convert instance numbers to extension numbersinst_to_extn <instance #>Lists the extension numbers that are assigned

Technician’s Handbook166Networking commandsPinging a devicepingView the route tabletrace_route <dest> <timeout> <maxhops>Where <d

Troubleshooting and repair167Display link statisticsdtstat <module #> <link #>Clear link statisticsclrstatDisplay digital trunk statedvoc

Technician’s Handbook168Setting the synchronization sourcenetsync setsource <#-#> Where #-# is the priority number from the network synchronizat

Troubleshooting and repair169• Arp: Allows you to view the Address Resolution Protocol cache. If two hosts on the same subnet cannot ping each other s

Technician’s Handbook170Line troubleshootingTable 6: Line troubleshootingSymptoms Probable causes Corrective actionsUnable to make any external call

Troubleshooting and repair171IP port troubleshootingTable 7: IP port troubleshooting Symptom Probable causeCorrective actionAll IP phones and IP app

Technician’s Handbook10• T1/D4 protocol for North America• Primary Rate Interface (PRI) with support for the following protocols: 4ESS, NI2, DMS100, D

Technician’s Handbook172Only some of the IP phones and IP appliances on a 24-port expansion unit or Release 4 version 16-port expansion module are not

Troubleshooting and repair173IP phone troubleshootingTable 8: IP phone troubleshooting Symptom Probable cause Corrective actionUnable to place calls

Technician’s Handbook174Unable to login to the Desktop User Tool. You receive the error message, "Current Session Terminated by Client"Appli

Troubleshooting and repair175Analog phone troubleshooting Table 9: Analog phone troubleshootingSymptom Probable cause Corrective actionUnable to pla

Technician’s Handbook176System troubleshooting Table 10: System troubleshooting Symptom Probable cause Corrective actionYou receive Database Error m

Troubleshooting and repair177Voice mail isn’t working Voice mail ports are locked up.Improper programming.Hard disk failure.Dial the voice mail ports

Technician’s Handbook178Network troubleshootingCheck network connectivity after each corrective action.Table 11: Network troubleshootingSymptom Prob

Troubleshooting and repair179Layer-2 switch port LED is on but there is no connectivity between the system and a computer.Incorrect IP address assigne

Technician’s Handbook180Fixing database or software corruptionSoftware or database corruption can occur due to user error, hardware failure, or softwa

Troubleshooting and repair1816. In the Restore table, select “Mitel Networks 3100 Databases”.7. Click Do Restore.8. The restore begins automatically a

Introduction11Table 1: Functions and features available on setsFeatures 500152015005520550105215502052205822 51405240Number of fixed function/applic

Technician’s Handbook1824. After the Power LED is solid red, press and hold down the CONFIG switch. Then, press and release the RESET switch. The Powe

Troubleshooting and repair1837. If you have purchased options since the initial install, you must re-enable your options. See Enabling your licensed o

Technician’s Handbook184Replacing faulty componentsThis section covers replacing the flash card and hard disk. Refer to the Hardware User Guide for in

Troubleshooting and repair1854. Ensure that the Connect Using field is set to the port that you are going to use (COM1 or COM2) and then click OK.5. S

Technician’s Handbook18610. Set dipswitch S1 (located closest to the printed circuit card) to ON to allow diagnostic information to be sent through th

Troubleshooting and repair18715. Diagnostic information will be displayed on the screen. When the following text appears:Recovery Lite BeginLooking fo

Technician’s Handbook188CD-ROM because they are not included on the flash card- Insert the software CD-ROM in the PC CD-ROM drive- In the system tool,

Troubleshooting and repair1896. If your system has an expansion unit, remove the screws holding the up-link card. The position of the up-link card is

Technician’s Handbook190Figure 24: Hard disk9. Remove the hard disk mounting screws, two at the top of the disk and two at the rear of the control u

Troubleshooting and repair191Field replaceable units Description Marketing Part NumberController (2+4+8) 50000962Controller (2+4+8) French (Cdn) 50001

NOTICEThe information contained in this document is believed to be accuratein all respects but is not warranted by Mitel Networks™ Corporation(MITEL®)

Technician’s Handbook12Auto attendant access Y Y Y Y Y YAutomatically answer incoming external calls (auto answer)NNNYYYAutomatically answer a call an

Technician’s Handbook192Troubleshooting tips• Always check the physical components, such as the cables, NIC cards, wall jacks, hubs and switches befor

Appendix ADefault database

Technician’s Handbook194

195Default DatabaseThis appendix provides the defaults for the following parameters• Numbering plan• Numbering assignment• Analog set configuration• A

Technician’s Handbook196Numbering assignmentThe default number assignment is as follows:• 1000 - 1055 for IP phones • 1056 - 1063 for voice mail • 110

197• Loop detection: Enabled• Reverse polarity detection: Disabled• DISA No• Line flash typeCalibrated flash66 ms• Line flash digits None• Impedance c

Technician’s Handbook198DSX-1 Line Length 0-133 feetExtended Super Frame YesInverted D Channel NoTable 13: Digital PRI-T1 link descriptor defaults

199Ignore Far End Disconnect NoRelease Acknowledge Timer (ms)2500Disconnect Timer (ms) 900Incoming ParametersIncoming Start Type WinkANI/DNIS NoMinimu

Technician’s Handbook200Table 16: Digital CO trunk circuit descriptor defaultsField name SettingNumber 1Trunk Circuit Descriptor Name Default COInc

201Address Signaling DTMFCall Collision Handling AT&TAT&T Call Collision Handling Back-offIgnore Far End Disconnect NoRelease Acknowledge Tim

Introduction13Exclusive Hold - place a call on hold which can only be retrieved by the extension that placed the call on holdNYYYYYExtension Groups -

Technician’s Handbook202Restriction groups (extensions)The extension restriction group determines the types of external calls that an extension can ma

203Table 19: Timer defaults Timer Default(seconds)Min.(seconds)Max(seconds)Administrator 60 10 180Abandon 60 10 600Alarm Ring 60 10 255Alarm Snooze

Technician’s Handbook204Feature access codesThe digit 6 is assigned in the flexible number plan as the leading digit for feature access codes. To modi

205Display Contrast Control 652Date Change 656Direct Transfer To Voice Mail 648Directed Call Pick-up 677Directed Message Waiting 673Do Not Disturb (DN

Technician’s Handbook206

Appendix BReference

Technician’s Handbook208

209Call logging (SMDR) detailsTable 20: Call logging definitionsHeading DefinitionSEQ No. (Sequence Number)Displays the record number for each log -

Technician’s Handbook210DURATION: Displays the duration of the call. If the duration is less than 100 hours, the time is given in hours, minutes and s

211Table 21: Event CodesCode Event typeABND Incoming external call abandoned before being answeredALRM Alarm call set, cancelled, answered or unansw

Technician’s Handbook14Handsfree operation (full) - enables extension users to make and answer calls, and listen and respond to broadcast messages wit

Technician’s Handbook212SERV Service accessSTOP Extension user abandoned a call attemptTDEM Tandem switched callXFIC Identifies answer/cleardown of a

213Ring Map handlingFor systems installed in the UK• LS/Class lines are non-DDI only• BRI lines can be DDI or non-DDI. Table 22: Standard ring map o

Technician’s Handbook214Mov - - Stan Rings the first member of the Moving GroupCyclic Ring Timer Expires Call moves to next element in Group. This rep

215Mov - - Ext Rings the First member of the Moving GroupCyclic Ring Timer Expires; Call moves to next element of Group. This repeats till the last el

Technician’s Handbook216Ext Ext Ext N/A All Three Extensions will ring. Call will never go to the attendant (backstop).Ext Mov Ext N/A Call rings bo

217The Overflow Element of a Group will only be activated if it is the only element in the ring map, otherwise it will only ring the normal elements o

Technician’s Handbook218Table 23: Cyclic ring map operationCyclic ring map operation for DID (NA) and non-DDI only lines (UK)Entry 1 Entry 2 Entry 3

219Ext Ext - N/A Call Rings First Extension Cyclic Ring Timer Expires; Call moves to Second ExtensionCyclic Ring Timer Expires; Call moves to attendan

Technician’s Handbook220Ext Mov Ext N/A Call Rings first ExtensionCyclic Ring Timer Expires; Call moves to First member of moving group.Cyclic Ring T

221Mov Stan Mov N/A Call rings first element of first moving groupCyclic Ring Timer Expires; Call moves to Next element in the moving group This repe

Introduction15Online Services - enables the extension user to access a list of URLs programmed by the administrator.NNNNNYPage via the loudspeaker sys

Technician’s Handbook222Mov Mov Mov N/A Call rings first element of first moving groupCyclic Ring Timer Expires; Call moves to Next element in the mov

223 Table 24: DID (NA) and DDI (UK) operationTarget Overflow Call progressionExt N/A Call Presented to Extension; DDI Answer Timer expires Call goes

Technician’s Handbook224For all the situations where Extension Group 0 is used the call should go to the attendant (backstop) if there is no Extension

225Controller card connectorsFigure 25: Controller card components and connectors

Technician’s Handbook226Port pinoutsThe upper controller serial port supports call logging (SMDR); the lower serial port supports and diagnostics and

227 Table 26: ONS portsExternal signal Interface positionTip 1 Port 1, Pin 5Ring 1 Port 1, Pin 4Tip 2 Port 2, Pin 5Ring 2 Port 2, Pin 4Table 27:

Technician’s Handbook228Table 30: Analog services modulePort Pin numberSignalPort 1LS/CLASS Port1 -3 Not used4 Ring5Tip6 - 8 Not usedPort 2OPS Port1

229The Tip and Ring pair carry speech signals at voltages between 0 and -120 V dc.Use Category 5 cable to connect the T1/D4 interface between the T1/E

Technician’s Handbook230Line protocolsLine protocols have the following behaviors:Unguarded Clear: Similar to a standard home telephone where the pers

231Cable pinoutsFigure 26: RS-232 serial cable adapterFigure 27: CAT 5 RJ45 patch cable18FRONT VIEW OF RJ45 PORTRJ-45 to DB9 AdapterNORMAL MALE OR

Technician’s Handbook16Revert on internal calls - transferred internal calls that are unaswered recall/revert to the user who initiated the transferY

Technician’s Handbook232

Appendix CPlanning

Technician’s Handbook234

235IntroductionPhotocopy the tables in this chapter and complete them before you program the system.Tables are provided for planning• system login att

Technician’s Handbook236Voice parametersTable 34: Login attributesUsername System ToolSystem Quick Installation ToolGroup Administration ToolDesktop

237Table 35: ExtensionsName(First, Last)ExtensionNumberHunt MapCOS Personal directory allocationPIN

Technician’s Handbook238Table 36: Extension groupsExtension GroupsExtension Group MembersExtension 1 Extension 2 Extension 3 Extension 4200201202203

239Table 38: Ring MapsLines Day EntryEntry 1 Type Entry 1 Entry 2 Type Entry 2 Entry 3 Type Entry 312345678Lines Night EntryEntry 1 TypeEntry 1 Entr

Technician’s Handbook240Table 39: Night Service groupsExtension Night Service Group 1(Yes/No)Night Service Group 2(Yes/No)Table 40: Line groupsLin

241Table 41: Hunt mapsExtension Number Entry 1 Entry 2 Entry 3

Introduction17Time and date change N N N Admin onlyAdmin onlyAdmin onlyTransfer a call NYYYYYVisual Voice Mail (VVM) - allows the extension user to v

Technician’s Handbook242Table 42: Digital PRI-E1 link descriptorField name Setting Setting SettingNumberDigital Link Descriptor NameTermination Mod

243Extended Super FrameLine CodingOperation ModeCSU Tx Line Build-OutDSX-1 Line LengthLine Termination ModeTable 44: Digital T1/D4 link descriptor

Technician’s Handbook244Outgoing Start TypeMaximum Wink Timer (ms)Minimum Wink Timer (ms)Outpulse Delay Timer (ms)Supervision Timer (ms)Guard TimerFla

245Outgoing ParametersAddress SignalingSeize Timer (ms)Flash Timer (ms)Supervision ParametersFake Answer Supervision After OutpulsingIgnore Answer Sup

Technician’s Handbook246Maximum Flash Timer (ms)Outgoing ParametersOutgoing Start TypeMaximum Wink Timer (ms)Minimum Wink Time (ms)Outpulse Delay Time

247Table 49: Protocol AssignmentField name Setting Setting SettingNumberDigital Link Descriptor NameTermination ModeCRC-4 EnabledImpedanceTable 50:

Technician’s Handbook248Emergency numbers (ELINs)Emergency number123456Index System ELIN Description012345678910111213

249Toll restrictionTable 51: Restriction groupsRestriction Grp Number Restriciton DigitsRestricted Max Digit Count12345678Table 52: Restriction gr

Technician’s Handbook250Voice mailTable 54: Voice mailboxesMailbox NumberName Extension NumberPasscode Operator ExtensionMailbox Type

251IP networkingHigh speed internet access using static IP networkingIP addressSubnet maskDefault gateway IP addressWeb server IP addressHigh speed in

Technician’s Handbook18

Technician’s Handbook252

Index253Numerics3100 ICP systemcomponents 23controller front and rear panels 21data functionality 9default IP addresses 86description 6health checklis

Technician’s Handbook254CCables 25pinouts for CAT5 crossover 231uplink 135Call loggingconfiguring 73event codes 211heading definitions 209port, figure

Index255using maintenance commands 162using Windows commands 168Winipcfg 168winipcfg 179Commiting the database 163Committing your changes 79Components

Technician’s Handbook256Disconnecting, the power 131Disk, replacing hard disk 188Displayingcall forwarding/divert info 164digital trunk state 167fault

Index257Forms, for planning 235Forms, planningELINs 248extension groups 238extensions 237global strings 249hunt maps 241line groups 240login attribute

Technician’s Handbook258IP phoneslicensing 10IP range, matching to subnet 99IPConfig 168ISP 87, 101KKey system 9, 33LLANconnect existing to Internet 9

Index259Moduleinstalling option modules 133ONS port pinouts 229replacing flash 184upgrading the flash 140Modules, optional 8MOSS 128Music on hold 26NN

Technician’s Handbook260Personal keys, programming 53Phoneschanging set type 148connecting 37IP options 119licenses 80power source 49troubleshooting,

Index261from system tool 44general line parameters 56IP networking, sequence 87lines to groups 56login attributes 47MAC addresses 80management 69onlin

Chapter 2Installation

Technician’s Handbook262Showinginfo about network interfaces 166internet protocol sockets 166Shutting down the system 131SMDR 73configuring 73event co

Index263T1/E1 Plus MMC module 134connecting 37Tables, for system planning 235Tape deck, for music on hold 26Technical documentationfinding more inform

Technician’s Handbook264WWall jacks 192WANlink idle timeout 119port pinouts 227port, connection to internet 92Warningduring backups 141during upgrades

Technician’s Handbook20

Installation21Before you beginHardware ports and connectorsFigure 2: Controller front panel ➊ Power LED➋ Configure switch➌ ONS ports (two)➍ Music on

Table of ContentsiiiChapter 1 : IntroductionAbout this handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Purpose of this

Technician’s Handbook22Figure 3: Controller rear panelFigure 4: Expansion unit front panels16-PORT EXPANSION UNIT (POWER OUTPUT OF PORTS NOT MONIT

Installation23Controller componentsFigure 5: Controller components

Technician’s Handbook24Identify the required componentsThe system size is determined by the type and number of components.System components Capabiliti

Installation25See Expansion units (p. 8) for system maximums. Refer to the System Tool online help for examples of system configurations.Installation

Technician’s Handbook26; Internet Explorer version 5.5 with service pack 2,or version 6 (recommended) for client-siderenderingand 128 bit encryption.;

Installation27Installation overview; Install system components; Configure the PC; Power up the system; Launch the tools; Run the quick install tool; C

Technician’s Handbook28Installing the system componentsThe 3100 ICP system is shipped with the system software installed and includes a default databa

Installation296. Connect a PC to a layer-2 switch port on the controller.Do not connect the sets to the controller at this time.7. Power up the system

Technician’s Handbook304. Click TCP/IP Protocols and then click Properties. 5. From the Adapter drop down list, highlight the device that is being use

Installation313. Select the Configuration tab in the Network window. This window displays a list of installed network components. Highlight the TCP/IP

Technician’s HandbookivVerify the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Installation tips . . . . . . . .

Technician’s Handbook32Launching the toolsYou can connect a PC or laptop to the 3100 ICP system through• a LAN drop• the Ethernet port on the back of

Installation33Running the quick installation toolAbout the system quick installation toolUse the system quick installation tool to configure the basic

Technician’s Handbook34Using the system quick installation toolDo not close your browser window during the quick installation wizard. If you do not co

Installation356. In the Mitel Networks 3100 ICP login page, enter Login: system (default)Password: mnet (default)The login name and password is case s

Technician’s Handbook368. Click System Quick Installation Tool. The initial page opens.9. Follow the prompts. When you are prompted to set the managem

Installation37Connect the phones and linesWhen you run the system quick installation script, you will be prompted to connect the IP phones, analog pho

Technician’s Handbook38would connect the cable to port 1). Note that the layer-2 switch port must be on the controller.If the T1/E1 line is provided f

Installation398. If you cannot perform all of the above tasks, check your cable connections. If the problem persists, see Checking the system LEDs (p.

Technician’s Handbook40

Chapter 3Programming

Table of ContentsvCommitting your changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Performing a database backup . . . . . . . . . .

Technician’s Handbook42

Programming43Programming overviewThis chapter provides the key procedures for programming the system. Refer to the System Tool online help for complet

Technician’s Handbook44About the programming toolsThe 3100 ICP system has the following programming tools:System quick installation tool - Allows tech

Programming45To use the tools, you need a Windows-based computer with Internet Explorer. See PC requirements (p. 25) for specific requirements.Before

Technician’s Handbook46Programming the system parametersSet system date and timeYou can change the system date and time through the administration too

Programming474. Select the meaning (for example: Attendant) that you want to assign to the leading digit.5. Click Save.To change the leading digit of

Technician’s Handbook483. Enter the login attributes and select the tools access.4. Click Save.5. After you have created the user accounts, you need t

Programming49- Leave IP set registration enabled (only applies to quick install tool)- Enter the name for the system- Select either internal or extern

Technician’s Handbook50I5140 and 5240 IP Appliances are only LAN powered via the 8-port controller. Any 5140 and 5240 IP Appliances that are connected

Programming51Programming the extensionsProgram the extensions1. Launch the group administration tool. See Launching the tools (p. 127).2. Select I wan

Technician’s HandbookviChecking the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125Launching the tools . . . . . . . . . .

Technician’s Handbook523. Click OK. Repeat the above step for each pickup group.4. Program the Night Service Groups. Follow the prompts to configure t

Programming53On the 5140 IP Appliance, this feature also assigns labels to the personal keys. The labels appear in the display next to the personal ke

Technician’s Handbook54Programming the voice parametersTo obtain descriptions of the fields in a form, click Help.Modify the extensions and system dir

Programming55Program the terminal emergency numbers (ELINs)The Emergency Location Identification Number (ELIN) is a digit string (maximum of 6 digits

Technician’s Handbook56About the default line numbersNorth AmericaLine numbersLine Type1 to 16Analog37 to 59T1/D4 or T1/PRIProgram the general line pa

Programming571. Click Extensions and then click Hunt Map.2. Select the extension and click Change.3. Select the line groups that you want this extensi

Technician’s Handbook58Configure the analog line parameters1. Choose Voice from the Selection menu.2. Click Lines and Trunks, click Analog Lines and t

Programming59If you change the digital protocol for a trunk in the Digital Link Assignment form, you must reboot the system for the change to take eff

Technician’s Handbook60Program the Digital Card ConfigurationYou must program the option modules that support the digital lines into the system.1. In

Programming614. Select the Link Descriptor number and then click Change.5. Modify the fields as required. Click Help for a description of the fields.

Table of ContentsviiNetworking commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166Digital trunk commands. . . . . . . . . . . . .

Technician’s Handbook62or a timing loop could result. The Stratum 4 clock on the 3100 ICP system can only synchronize off of a Stratum 4 clock or high

Programming637. Set the Protocol Variant according to the following table:8. Click Save.Configure the trunks1. Click Trunk Circuit Descriptor Summary.

Technician’s Handbook644. Click Trunk Assignment, click the desired trunk circuit/channel and then click Change. Assign an appropriate Trunk Circuit D

Programming656. Select Global CLI if you want outgoing calls from a target extension to display the Calling Line Identifier (CLI) number.7. Click Save

Technician’s Handbook66If you want users to be able to answer all incoming external calls by simply going off-hook, assign all lines as priority lines

Programming67Note that in Release 4.0, you use the “x” character instead of an “∗” to specify a wild card digit in the Toll Restriction forms.Set up r

Technician’s Handbook68Assign class of service (restriction groups) to users1. Choose Voice from the Selection menu.2. Click Extensions and then click

Programming694. Enter the global restriction string. You can enter up to eight digit strings that no extension can dial (for example 1900).5. Click Sa

Technician’s Handbook70Programming the voice mail settingsThe 3100 ICP system includes an imbedded voice mail system. To set up the voice mail system1

Programming712. Dial the auto attendant number (default 232). The system answers and plays the greeting.3. If there is no mailbox associated with the

Technician’s HandbookviiiAppendix C: PlanningIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235System par

Technician’s Handbook72-or-Press [2] for a Closed greeting (after business hours).6. If prompted, press [1] to assign greetings in the default system

Programming73The Bilingual Welcome Greeting is only available if the Bilingual Voice Prompts Option is enabled in the Voice Mail Prompt Language form.

Technician’s Handbook741. Using an RS-232 cable, connect the printer or PC to the call logging (SMDR) port on the front of the con-troller (see Figure

Programming75Programming a loudspeakerYou can connect an external loudspeaker to the system• through the analog services module (recommended method),

Technician’s Handbook76• An extension user may also make announcements via an extension's loudspeaker. Refer to Extension Paging in the System To

Programming77• DTMF tone dialing is disabled on the Paging extension.• A Message Waiting indication cannot be placed on the paging extension -- the ex

Technician’s Handbook7810. Change the Leading Digit Meaning to “Out Access”, and then click Save.11. Click Management, click Out Access, click the Lea

Programming79Committing your changes You must commit the programming changes that you have made through the system tool to the database. Some of your

Technician’s Handbook80• When you are programming MAC addresses into the system you must separate the HEX numbers with a colon (:).• You must purchase

Chapter 4Configuring the IPnetwork

Chapter 1Introduction

Technician’s Handbook82

Configuring the IP network83About IP networkingThe 3100 ICP system provides small and medium-sized businesses with a Local Area Network (LAN) and Inte

Technician’s Handbook84Network capabilitiesThe 3100 ICP system provides• a layer-2 switch that allows LAN devices such as IP phones and computers to c

Configuring the IP network85Planning your LANQuestion AnswerWill you connect to a private network or virtual private network (VPN)?What are the IP add

Technician’s Handbook86In configurations where you are using the DHCP services of the 3100 ICP controller and Network Address Translation (NAT) on the

Configuring the IP network87IP programming sequenceFor most installations the default IP networking settings are acceptable for Net 3. However, for th

Technician’s Handbook88Figure 9: Direct internet connection using WAN portTo connect directly to the Internet through a DSL or cable modem1. Connect

Configuring the IP network89After you select one of the above connection methods, the “IP Address Source” fields in the other two methods are ignored

Technician’s Handbook902. Scroll down the screen to the DHCP section.3. In the Client Name field, enter the Client Name (if applicable). Note that som

Configuring the IP network918. Select Destination Net 4.9. Click Change.10. Select Enable Destination.11. Click Save.12. Proceed to Commit your change