Mitel 5540 Bedienungsanleitung

MITEL5540 IP ConsoleUser GuideRelease 1.0

Mitel 5540 IP Console - User Guide4About the ConsoleBefore you beginBefore operating the console, check that the display shows [F1> through [F0>

About the Console5Corded Handset and Headset PortsThere are two jacks on the left side. One is for the handset or headset that you use; the other is f

Mitel 5540 IP Console - User Guide6Console KeysThe console has three types of keys: Dialpad keys, Softkeys and Fixed Keys. Dialpad keysThe dialpad on

About the Console7Each key in the bottom row has a lamp that indicates the status of a call or feature. For example, when you use a Hold key to place

Mitel 5540 IP Console - User Guide8Adjusting the ConsoleAdjusting the Ringer VolumeTo raise or lower the ringer volume while the console is ringing:1.

Adjusting the Console9Adjusting the Display BrightnessTo dim or brighten the display:1. Press and hold Function.2. Press the Contrast ∧ key until you

Mitel 5540 IP Console - User Guide10Setting the Console LanguageThe console can display call-handling information and softkey prompts in English, Fren

Adjusting the Console11To program Firmkeys:1. Press Function.2. Press [Att Function].3. Press [Firmkeys].The display shows the current Firmkey program

Mitel 5540 IP Console - User Guide12Using a Cordless Headset with the ConsoleThe 5540 IP Console supports the Jabra GN9350e Cordless Headset. For deta

Using a Cordless Headset with the Console13Using the Cordless Headset for Operational Mode1. Unplug the handset cord from the 5540 IP Console.2. Plug

NOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

Mitel 5540 IP Console - User Guide14Using the Cordless Headset for Training Mode1. Unplug the handset cord from the 5540 IP Console.2. Plug the consol

Using a Cordless Headset with the Console15Guidelines for Cordless Headset OperationThe guidelines below will assist you in answering and receiving ca

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Chapter 2Call Handling

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Answering Calls19Answering CallsRinging and a flashing Answer key indicate the arrival of a call. The number next to C/W in the display indicates how

Mitel 5540 IP Console - User Guide20When Multiple Calls are WaitingYou cannot answer a new call until the one you are engaged in is transferred, disco

Placing Calls21• Press [Msg Waiting] to send a message waiting indication to the called extension. For more information on Message Waiting, see page 2

Mitel 5540 IP Console - User Guide22To retrieve a call on hold:• Press Hold that was used to place the call on hold.To access the five Hold slots avai

Setting up Conferences and Call Splitting23Stacked HoldWhen an extension has a call on hold, or is in a conference call, and dials the attendant, the

Table of ContentsiiiChapter 1: Getting StartedIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel 5540 IP Console - User Guide24Answering RecallsWhen an external call is transferred and the extension is busy or does not answer, the call eithe

Paging from the Console25Paging from the ConsoleThree types of paging are available from the console: Public Address (PA) Paging, Extension Paging, an

Mitel 5540 IP Console - User Guide26Extension PagingExtension Paging allows you to page extension users using their telephone speakers. This feature i

Placing Ringing or Paging Intercom Calls27Placing Ringing or Paging Intercom CallsA called party can be either paged or rung when receiving an interco

Mitel 5540 IP Console - User Guide28Setting and Canceling Message Waiting on an ExtensionIf an extension is busy or the user does not answer, you can

Phonebook29PhonebookPhonebook is an optional feature that allows you to find and call an extension user by typing the person’s name and extension numb

Mitel 5540 IP Console - User Guide30Setting up a Serial CallThe Serial Call feature allows outside callers to talk to more than one extension user in

Using Tone Signaling31Using Tone SignalingYou may have noticed that when you dial a number at the console, you do not hear any of the tones or pulses

Mitel 5540 IP Console - User Guide32Using Directed Call PickupDirected Call Pickup allows you to answer a call ringing at an extension. You can also u

Centralized Attendant Service (CAS)33Centralized Attendant Service (CAS)CAS allows an attendant at one PABX to answer calls that arrive at another int

Table of ContentsivMisdialed Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Chapter 3Using System Functions

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Viewing System Alarm Information37Viewing System Alarm InformationAn alarm indicator on the display means a fault in the telephone system has occurred

Mitel 5540 IP Console - User Guide38Viewing 911 Call AlarmsThis feature raises an alarm at the console when an extension user places a 911 (or other d

Setting System Date and Time39Setting System Date and TimeYou can change the date and time appearing on the console display. The time displays either

Mitel 5540 IP Console - User Guide40Canceling Call ForwardingYou can cancel Call Forwarding on all extensions in the system.To set or cancel Call Forw

Displaying the Console Identity41Displaying the Console IdentityThe system is identified by a software release and version number and the console by a

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Chapter 4Using Extension Functions

Table of ContentsvCentralized Attendant Service (CAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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Viewing Extension Status45Viewing Extension StatusYou can view extension status information to determine the current assignment of services and featur

Mitel 5540 IP Console - User Guide46Setting/Canceling Do Not DisturbDo Not Disturb (DND) prevents calls from ringing an extension. You can set and can

Setting/Clearing Advisory Messages47Setting/Clearing Advisory MessagesYou can read Advisory Messages left on a phone and clear or change an existing m

Mitel 5540 IP Console - User Guide48To clear all features that are currently set on an extension:1. Press Function.2. Press [Stn Function].3. Dial the

Chapter 5Using Trunk Functions

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Viewing Trunk Status51Viewing Trunk StatusYou can view trunk status information to determine the current assignment of services and features on a trun

Mitel 5540 IP Console - User Guide52To check the status of trunk groups:1. Press Trunk Status firmkey .2. Press [Trunk Groups].3. Press [Enter].The di

Accessing Specific Trunks53Accessing Specific TrunksYou can access a specific trunk and use it to make an outgoing call.To access a specific trunk:1.

Mitel 5540 IP Console - User GuideviChanging Room Occupancy and Condition Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Chapter 6Hotel/Motel Features

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Displaying and Changing Room Data57Displaying and Changing Room DataRoom data includes occupancy and condition status (Vacant, Clean, Outgoing Call Re

Mitel 5540 IP Console - User Guide58Listing/Counting Rooms by Occupancy and Condition StatusYou can display a list of rooms by occupancy and condition

Changing Room Occupancy and Condition Status59Changing Room Occupancy and Condition StatusYou can change the occupancy and condition status of a room

Mitel 5540 IP Console - User Guide60Checking-In/Checking-OutChecking a guest into a room changes the room status to "Occupied". Checking a g

Setting Room Call Restrictions61To set or change a wake-up time when NOT connected to the guest room:1. Press the Guest Service firmkey.2. Dial the ro

Mitel 5540 IP Console - User Guide62The lamp above the Block key lights and stays lit until blocking is canceled.Monitoring Guest RoomsGuest can use t

Printing Reports63Printing ReportsIf a printer is connected to the same network as the console, you can request printed reports (audits) of message re

Chapter 1Getting Started

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Chapter 7Reference

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Telephone Directory67Telephone DirectoryName NumberPOLICE:FIRE:HOSPITAL:TROUBLE WITHEXTENSION OR CONSOLE:

Mitel 5540 IP Console - User Guide68Class of Service/RestrictionEach extension and trunk has a COS (Class of Service) and a COR (Class of Restriction)

Console Display Abbreviations69Console Display AbbreviationsAbb. Meaning Abb. MeaningABS Attendant Absent MSW Message WaitingASGND Assigned MTCE Maint

Mitel 5540 IP Console - User Guide70Advisory Messages for Display TelephonesThe following default messages can appear on telephones equipped with disp

Glossary71GlossaryBusy outA feature allowing you to make a line or equipment indicate busy to an incoming call. In effect, you take the line out of se

Mitel 5540 IP Console - User Guide72LDN Keys (Listed Directory Number)Call-handling keys which allow you to select the sequence in which you answer ca

Trunk Identification73Trunk IdentificationTrunk Number Identity

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Index75IndexNumerics911 call alarms, viewing and clearing, 38Aabbreviations, console display, 70accessing individual trunks, 55Advisory Messagescallin

Index76French, console language, 10Function key, 7GGroup Paging, 25Guest Roomblocking room-to-room calls,63calling restrictions, 63changing occupancy

Index77systemalarms, viewing and clearing,37software version, displaying, 40time and date, setting, 39Ttime, setting, 39tone demonstration, 74Tone Sig

Introduction3IntroductionTake a few minutes to explore this guide – it contains all the information you need to operate the 5540 IP Console.The first