Mitel 8520 Betriebsanweisung

Model 8520User Guide8520.book Page 1 Friday, December 2, 2005 2:59 PM

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88Inter-Tel® Model 8520 User GuideUSING E-MAIL READERACCESSING FAX MESSAGESNOTE: By default, the message lamp lights when you receive a new voice mail

89Inter-Tel® Model 8520 User GuideUSING E-MAIL READERRECOVERING DELETED MESSAGESRecovering deleted messages varies based on media type. If you delete

90Inter-Tel® Model 8520 User GuideUSING E-MAIL READERCHANGING MESSAGE ENVELOPESWhen you receive a voice, fax, or e-mail message, a message “envelope”

91Inter-Tel® Model 8520 User GuideUSING E-MAIL READERVOICE MAIL FLOWCHART (ADVANCED MAILBOX)Note: Options vary by mediatype.While the message is playi

92Inter-Tel® Model 8520 User GuideUSING E-MAIL READER8520.book Page 92 Friday, December 2, 2005 2:59 PM

93Inter-Tel® Model 8520 User GuideLEARNING MORELearning MoreSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . .

94Inter-Tel® Model 8520 User GuideLEARNING MOREINTRODUCTIONIf you want to know more about your endpoint and voice mail system, this is the sec-tion fo

95Inter-Tel® Model 8520 User GuideLEARNING MOREFREQUENTLY ASKED QUESTIONS (FAQS)This section includes some of the most frequently asked questions. If

96Inter-Tel® Model 8520 User GuideLEARNING MOREQ8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps say-ing that the but

97Inter-Tel® Model 8520 User GuideLEARNING MOREQ15. Why can’t I use one of the features described in this guide?A15. There are a few reasons why you m

iii©Inter-Tel, Inc. December 2005 printed in USCONTENTS PAGETable of ContentsFINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . .

98Inter-Tel® Model 8520 User GuideLEARNING MOREDEFAULT FEATURE CODESUse the blank spaces below to enter custom feature codes, if necessary.OUTSIDE LIN

99Inter-Tel® Model 8520 User GuideLEARNING MOREGENERAL FEATURE CODESFEATURE NAME FEATURE CODE NEW CODEAccount Code – Following Calls 391Account Code –

100Inter-Tel® Model 8520 User GuideLEARNING MOREHunt Group Remove/Replace 324Message 365LCD Contrast Control 303Message – Cancel Message Left 366Mess

101Inter-Tel® Model 8520 User GuideLEARNING MORENOTES8520.book Page 101 Friday, December 2, 2005 2:59 PM

102Inter-Tel® Model 8520 User GuideLEARNING MORE8520.book Page 102 Friday, December 2, 2005 2:59 PM

103Inter-Tel® Model 8520 User GuideIndexAAbbreviations 5About This Guide 2About Voice Mail 9About Your Endpoint 3Accessinge-mail messages 85

104Inter-Tel® Model 8520 User GuideDeleting Station Speed-Dial Numbers 57Delivery Options 40Dial Tones 11, 46Dialing Options 19Dialing Stati

105Inter-Tel® Model 8520 User Guideredirecting calls 28Frequently Asked Questions 95Full Mailbox 34GGenerating a Hookflash 61Green Lamps 11G

106Inter-Tel® Model 8520 User GuideQQueue Feature 20Queue the Line 20RRecall 57Receivingintercom calls 19outside calls 22Record-A-Call 59R

107Inter-Tel® Model 8520 User Guideoptions 49Voice Mail Flowchartadvanced mailbox 91standard mailbox 109Voice Mail Messagescanceling unheard mes

ivCONTENTS PAGEMOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Introdu

108Inter-Tel® Model 8520 User Guide8520.book Page 108 Friday, December 2, 2005 2:59 PM

VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX)Record “Greeting”“Primary” Greeting“Alternate” Greeting“System” Greeting(See Recording Options)Record Dir

Part No. 550.8112Issue 10, December 2005A661/9223A8520.book Page 110 Friday, December 2, 2005 2:59 PM

1Inter-Tel® Model 8520 User GuideFINDING YOUR WAYFinding Your WaySECTION CONTENTS PAGEWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2Inter-Tel® Model 8520 User GuideFINDING YOUR WAYWELCOMEYour new Model 8520 provides access to several features, each of which is describedin this gui

3Inter-Tel® Model 8520 User GuideFINDING YOUR WAYABOUT YOUR ENDPOINTYour endpoint has two basic types of buttons in addition to a display and a Messag

4Inter-Tel® Model 8520 User GuideFINDING YOUR WAYFeature Button FunctionsThe feature buttons are designed to automate some of the commonly-used functi

5Inter-Tel® Model 8520 User GuideFINDING YOUR WAYDisplayYour Model 8520 has two lines of display with 16 characters per line. When yourendpoint is idl

6Inter-Tel® Model 8520 User GuideFINDING YOUR WAYDSS/BLF and Mini-DSSGenerally, the Model 8450 Direct Station Selection/Busy Lamp Field (DSS/BLF) unit

7Inter-Tel® Model 8520 User GuideFINDING YOUR WAYABOUT VOICE MAILVoice mail is an application that is part of the Inter-Tel voice processing system.Us

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8Inter-Tel® Model 8520 User GuideFINDING YOUR WAYThe instructions for many voice mail tasks are identical for standard voice mailboxand advanced mailb

9Inter-Tel® Model 8520 User GuideFINDING YOUR WAYEnterprise MessagingEnterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-st

10Inter-Tel® Model 8520 User GuideFINDING YOUR WAYAutomatic Speech Recognition (ASR)Automatic Speech Recognition (ASR) is a feature available for syst

11Inter-Tel® Model 8520 User GuideFINDING YOUR WAYWHAT YOU SEE AND HEARAs you can see, your Model 8520 and telephone system come equipped with manyfea

12Inter-Tel® Model 8520 User GuideFINDING YOUR WAYSOFTWARE COMPATIBILITYDepending upon which software version your telephone system is using, some of

13Inter-Tel® Model 8520 User GuideGETTING STARTEDGetting StartedSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . .

14Inter-Tel® Model 8520 User GuideGETTING STARTEDINTRODUCTIONNow that you know what your endpoint can do, it’s time to start using it. In this sec-tio

15Inter-Tel® Model 8520 User GuideGETTING STARTEDADJUSTING YOUR ENDPOINT’S LCD CONTRASTSome endpoints have a contrast control wheel that allows you to

16Inter-Tel® Model 8520 User GuideGETTING STARTEDSETTING UP VOICE MAILTo begin using your mailbox you will need to complete a few basic set-up procedu

17Inter-Tel® Model 8520 User GuideGETTING STARTED6. After the tone, record your first and last names. 7. When prompted, do one of the following: • S

1QUICK REFERENCE GUIDE TOFREQUENTLY-USED FEATURESThese are the basic instructions for the most frequently-used telephone andvoice mail features for In

18Inter-Tel® Model 8520 User GuideGETTING STARTEDTo record/change your personal greeting:1. Access your mailbox as described on page 34. 2. Say “Pers

19Inter-Tel® Model 8520 User GuideGETTING STARTEDMAKING AND RECEIVING CALLSMaking and receiving calls is the basic purpose of any endpoint. With your

20Inter-Tel® Model 8520 User GuideGETTING STARTEDIf there is no answer or if the endpoint is busy when you place an intercom call, you can do any of t

21Inter-Tel® Model 8520 User GuideGETTING STARTEDTo redirect a ringing call to another extension or to an outside number:1. Press and dial .2. En

22Inter-Tel® Model 8520 User GuideGETTING STARTEDTo request a callback (queue on to the line) if all outgoing lines are busy when you try to call out:

23Inter-Tel® Model 8520 User GuideGETTING STARTEDPLACING CALLS ON HOLDYou can place calls on hold in one of two ways: individual or system. • Individ

24Inter-Tel® Model 8520 User GuideGETTING STARTEDPLACING CONFERENCE CALLSWith the Conference feature, you can establish a conference call with up to t

25Inter-Tel® Model 8520 User GuideGETTING STARTEDTRANSFERRING CALLSAlthough transferring calls is considered a basic function of an endpoint, your Mod

26Inter-Tel® Model 8520 User GuideGETTING STARTEDUSING REVERSE TRANSFERThe Reverse Transfer (Call Pick Up) feature allows you to answer a call that is

27Inter-Tel® Model 8520 User GuideGETTING STARTEDFORWARDING CALLSWith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell

2PLACING A CONFERENCE CALL1. While on the first call, press . The call is now on hold.2. Place an intercom or outside call, then press the flashing

28Inter-Tel® Model 8520 User GuideGETTING STARTEDRedirect CallThe Redirect Call feature allows you to forward any call that is ringing on your end-poi

29Inter-Tel® Model 8520 User GuideGETTING STARTEDDISPLAYING INFORMATION ON YOUR ENDPOINTYour Model 8520 has two lines of display where you can view in

30Inter-Tel® Model 8520 User GuideGETTING STARTEDUSING A HEADSETWith an electret headset, you can talk on the endpoint handsfree, without using yoursp

31Inter-Tel® Model 8520 User GuideGETTING STARTEDUSING THE SPEAKER AND MICROPHONEIf you are not using a headset, you can talk handsfree using your spe

32Inter-Tel® Model 8520 User GuideGETTING STARTEDEnhanced Speakerphone ModeThe Enhanced Speakerphone Mode improves transmission quality while on a spe

33Inter-Tel® Model 8520 User GuideGETTING STARTEDUSING THE MESSAGE BUTTONIn today’s busy world, it’s almost guaranteed that you will call someone that

34Inter-Tel® Model 8520 User GuideGETTING STARTEDACCESSING YOUR MAILBOXIf you have a message waiting in your mailbox, you must access your mailbox tor

35Inter-Tel® Model 8520 User GuideGETTING STARTEDDISABLING AND ENABLING ASRIf your telephone system uses Enterprise Messaging (EM), your mailbox may h

36Inter-Tel® Model 8520 User GuideGETTING STARTEDACCESSING VOICE MAIL MESSAGESWhen you access your mailbox, you can listen to new and saved voice mail

37Inter-Tel® Model 8520 User GuideGETTING STARTED5. When the message has finished playing, you have the following options: • Say “Replay” or press

3PAGING1. Lift the handset and press or dial .2. Dial the desired page zone number (0-9).3. After the tone, make your announcement and hang up.NOTE

38Inter-Tel® Model 8520 User GuideGETTING STARTEDRecovering Deleted Voice Mail MessagesIf you accidently delete a voice mail message, you can retrieve

39Inter-Tel® Model 8520 User GuideGETTING STARTEDRecording and Sending Voice Mail MessagesYou can record and send voice mail messages by accessing the

40Inter-Tel® Model 8520 User GuideGETTING STARTED • Say “Options” or press to use the special delivery options. You can thenuse one or more of the f

41Inter-Tel® Model 8520 User GuideGETTING STARTEDCanceling Unheard Voice Mail MessagesYou can cancel unretrieved messages that you have sent to indivi

42Inter-Tel® Model 8520 User GuideGETTING STARTEDUSING DO-NOT-DISTURB MODEIf you are away from your desk, or if you do not want to be disturbed, you c

43Inter-Tel® Model 8520 User GuideGETTING STARTEDTo enable DND:1. Press . 2. EITHER, Dial the two-digit number corresponding to the message you want

44Inter-Tel® Model 8520 User GuideGETTING STARTEDUSING REMINDER MESSAGESNever be late for a meeting again! With Reminder Messages, you can program you

45Inter-Tel® Model 8520 User GuideMOVING ONMoving OnSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46Inter-Tel® Model 8520 User GuideMOVING ONINTRODUCTIONNow that you’ve mastered the basics, it’s time to move on to the advanced features. Inthis sect

47Inter-Tel® Model 8520 User GuideMOVING ONEnabling Background MusicIf your telephone system is equipped with a music source, you can listen to musict

4ACCESSING VOICE MAIL MESSAGES1. Access your mailbox as described on page 3.2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press

48Inter-Tel® Model 8520 User GuideMOVING ONChanging the LanguageWhen your telephone system is installed, the system administrator can choose two offou

49Inter-Tel® Model 8520 User GuideMOVING ONSETTING MAILBOX PREFERENCESYour mailbox contains personal options to allow you to customize voice mail func

50Inter-Tel® Model 8520 User GuideMOVING ONChanging the Voice Mail Message EnvelopeWhen you receive a voice mail message, the voice mail system plays

51Inter-Tel® Model 8520 User GuideMOVING ONChanging the Call Screening Transfer MethodNOTE: The Call Screening feature is available only if it is enab

52Inter-Tel® Model 8520 User GuideMOVING ONProgramming a Fax DestinationWith the Inter-Tel voice processing system, when you specify a fax destination

53Inter-Tel® Model 8520 User GuideMOVING ONChanging the Message Search OrderYou can change the order in which you retrieve your messages based on the

54Inter-Tel® Model 8520 User GuideMOVING ONProgramming Remote MessagingNOTE: The Remote Messaging feature is available only if it is enabled for your

55Inter-Tel® Model 8520 User GuideMOVING ONTo set up remote messaging for voice mail messages (if enabled):1. Access your mailbox as described on page

56Inter-Tel® Model 8520 User GuideMOVING ONSPEED DIALINGSpeed dialing allows you (and your system administrator) to store and access fre-quently diale

57Inter-Tel® Model 8520 User GuideMOVING ONTo store a number in a Speed-Dial location:1. With the handset in the cradle, dial . 2. Dial the speed-

MESSAGE OPTIONS*Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages.

58Inter-Tel® Model 8520 User GuideMOVING ONCreating Station Speed-Dial ButtonsIf your endpoint has programmable buttons, you can program one or more a

59Inter-Tel® Model 8520 User GuideMOVING ONUSING RECORD-A-CALLIf your telephone system is equipped with a Voice Processor (voice mail), you mayhave ac

60Inter-Tel® Model 8520 User GuideMOVING ONPAGINGThe Paging feature allows you to make an announcement through endpoint speakersor external speakers (

61Inter-Tel® Model 8520 User GuideMOVING ONPERFORMING A “HOOKFLASH” DURING A CALLCertain telephone service companies may require a timed hookflash (a

62Inter-Tel® Model 8520 User GuideMOVING ONPROGRAMMING DIRECT STATION SELECTION BUTTONSA button programmed as a Direct Station Selection/Busy Lamp Fie

63Inter-Tel® Model 8520 User GuideMOVING ONPROGRAMMING SECONDARY EXTENSION BUTTONSWith the Secondary Extension Appearances feature, you can program va

64Inter-Tel® Model 8520 User GuideMOVING ONUSING ACCOUNT CODESIf your telephone system is programmed to use the Station Message Detail Recording(SMDR)

65Inter-Tel® Model 8520 User GuideMOVING ONSCREENING CALLSIf desired, you can screen calls that are transferred from voice mail. This allows youto acc

66Inter-Tel® Model 8520 User GuideMOVING ONUSING CALL LOGGINGNOTE: Call Logging may or may not be available depending on your software versionand syst

67Inter-Tel® Model 8520 User GuideMOVING ONUSING DIRECTORIESWith directories, you can use the dialpad to find names and numbers. You can thenuse the d

REMOTE FEATURE ACCESSRemote Feature Access allows you to change your station password, place your endpoint in Do-Not-Disturb mode, and forward calls f

68Inter-Tel® Model 8520 User GuideMOVING ONTo search for a directory name or feature using IDS:1. Dial and select one of the following options: • P

69Inter-Tel® Model 8520 User GuideMOVING ONBasic Search Use Basic Search to search the Telephone directory for a contact name or feature. To search fo

70Inter-Tel® Model 8520 User GuideMOVING ONVoice Mail DirectoryWith the voice mail directory, subscribers and non-subscribers can use ASR (ifenabled)

71Inter-Tel® Model 8520 User GuideMOVING ONTo perform a directory search: 1. Dial the voice mail number.2. Say “Directory” or press .3. Say the las

72Inter-Tel® Model 8520 User GuideMOVING ONPROGRAMMING REMOTE FEATURE ACCESSIf you are away from your desk and forgot to put your endpoint in DND, don

73Inter-Tel® Model 8520 User GuideMOVING ONRemote Feature AccessTo access your endpoint from another endpoint:1. EITHER, Call your Direct Inward Syst

74Inter-Tel® Model 8520 User GuideMOVING ONREQUESTING AGENT HELPYour telephone system may be programmed to support the Agent Help feature, whichallows

75Inter-Tel® Model 8520 User GuideMOVING ONWORKING IN HUNT GROUPSYour system may be programmed with “hunt groups.” Hunt groups are groups of end-point

76Inter-Tel® Model 8520 User GuideMOVING ONLogging In and Out of ACD Hunt GroupsAgents can log in to and out of the ACD hunt group at any time. While

77Inter-Tel® Model 8520 User GuideMOVING ONWhen you log in to a group, you may be automatically connected to a call after youhear a short ring burst.

NoticeThis Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It pro-vides information necessary to use the Model 8520 end

78Inter-Tel® Model 8520 User GuideMOVING ON8520.book Page 78 Friday, December 2, 2005 2:59 PM

79Inter-Tel® Model 8520 User GuideUSING E-MAIL READERUsing E-Mail ReaderSECTION CONTENTS PAGEIntroduction . . . . . . . . . . . . . . . . . . . . . .

80Inter-Tel® Model 8520 User GuideUSING E-MAIL READERINTRODUCTIONEnterprise Messaging (EM) is the voice processing system that provides advancedmessag

81Inter-Tel® Model 8520 User GuideUSING E-MAIL READERE-MAIL READER FEATURESWhen E-Mail Reader has been enabled for your mailbox, you have the advanced

82Inter-Tel® Model 8520 User GuideUSING E-MAIL READERUSING YOUR ADVANCED MAILBOXAfter you set up your mailbox (see page 16), you can use personal or s

83Inter-Tel® Model 8520 User GuideUSING E-MAIL READERSETTING UP YOUR E-MAIL PASSWORDWhen E-Mail Reader is enabled for your mailbox, the EM system prom

84Inter-Tel® Model 8520 User GuideUSING E-MAIL READERTo enter your e-mail password:NOTE: To repeat menu instructions, say “Help” or press at any tim

85Inter-Tel® Model 8520 User GuideUSING E-MAIL READERACCESSING E-MAIL MESSAGESNOTE: By default, the message lamp on your endpoint lights when you rece

86Inter-Tel® Model 8520 User GuideUSING E-MAIL READERTo access your e-mail with E-Mail Reader:NOTE: To repeat menu instructions, say “Help” or press

87Inter-Tel® Model 8520 User GuideUSING E-MAIL READERNOTE: You cannot forward an e-mail message to a mailbox or group list.When you forward an e-mail