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© 2004-2009 Broadview Networks & Natural Convergence Inc. All rights reserved. OfficeSuite Mitel IP Phone User Reference Guide Releas

Mitel IP Phone User Reference Guide Release 4.1 8 3. Plug the computer into the phone at the port marked PC. 4. Connect one end of the phone pow

Mitel IP Phone User Reference Guide Release 4.1 98 Figure 7: “User Home page” on page 97 illustrates the user window: Figure 7: User Home page You

Mitel IP Phone User Reference Guide Release 4.1 99 1. Select the View Certificate button on the Security Alert window. 2. Select the Install Cer

Mitel IP Phone User Reference Guide Release 4.1 100 must not contain spaces, letters, or special characters. Your new PIN cannot be the same as yo

Mitel IP Phone User Reference Guide Release 4.1 101 12. Select the Close button on the pop-up window. To set-up Call Coverage, follow these ste

Mitel IP Phone User Reference Guide Release 4.1 102 7. Listen to a brief set of audio instructions: “Please record your message after the tone. W

Mitel IP Phone User Reference Guide Release 4.1 103 Local (external) Calls within the local calling area of your business. No long-distance cha

Mitel IP Phone User Reference Guide Release 4.1 104 • Print phone labels for all the programmed phone keys. See “Print phone labels” on page 114.

Mitel IP Phone User Reference Guide Release 4.1 105 1. Select My Phone in the left menu. The My Phone page appears. 2. Select the PKM module

Mitel IP Phone User Reference Guide Release 4.1 106 Feature Description Default Label Details Status Default Assign the default option if you hav

Mitel IP Phone User Reference Guide Release 4.1 107 Feature Description Default Label Details Status Forward to AA (LED) Assign the Forward to

Mitel IP Phone User Reference Guide Release 4.1 9 To end the call while using the handset, choose one of the following: • Press the END softkey.

Mitel IP Phone User Reference Guide Release 4.1 108 Feature Description Default Label Details Status Call to External Number permission. Forward

Mitel IP Phone User Reference Guide Release 4.1 109 Feature Description Default Label Details Status Incoming Calls List Assign the Incoming Ca

Mitel IP Phone User Reference Guide Release 4.1 110 Feature Description Default Label Details Status Monitor Call (LED) Assign the Monitor Call o

Mitel IP Phone User Reference Guide Release 4.1 111 Feature Description Default Label Details Status Monitor Call Silent (LED) Assign the Monit

Mitel IP Phone User Reference Guide Release 4.1 112 Feature Description Default Label Details Status Monitor Phone (LED) Assign the Monitor Phone

Mitel IP Phone User Reference Guide Release 4.1 113 Feature Description Default Label Details Status with the Park/Retrieve feature will park t

Mitel IP Phone User Reference Guide Release 4.1 114 Feature Description Default Label Details Status Twinning On/Off (LED) Assign the Twinning On

Mitel IP Phone User Reference Guide Release 4.1 115 NOTE: Note that each box has a limited space. If the label for that key exceeds the size av

Mitel IP Phone User Reference Guide Release 4.1 116 Follow these steps to set your twinning parameters: 1. Select the Activate Twinning checkbox 2

Mitel IP Phone User Reference Guide Release 4.1 117 2. Select In Group to leave or Out of Group to join. NOTE: Join and leave steps apply to Bro

Mitel IP Phone User Reference Guide Release 4.1 10 For: Sales Group You can answer an incoming call group call by using the handset or the speake

Mitel IP Phone User Reference Guide Release 4.1 118 2. Type a Name or Phone Number in the appropriate field. You can enter the first few letters/

Mitel IP Phone User Reference Guide Release 4.1 119 Enable Message Waiting Indicator To enable the Message Waiting Indicator lamp on your phone,

Mitel IP Phone User Reference Guide Release 4.1 120 3. Select delete or keep to indicate if you want a copy of the voice mail kept on the voice ma

Mitel IP Phone User Reference Guide Release 4.1 121 2. In the Time Zone section, select the appropriate timezone from the pull-down list. 3. Sel

Mitel IP Phone User Reference Guide Release 4.1 122 • Record your name announcement. See “Record your name for the Auto Attendant” on page 101.

Mitel IP Phone User Reference Guide Release 4.1 123 • The timezone used for playback of voice message information - See “Configure timezone for

Mitel IP Phone User Reference Guide Release 4.1 124 User will hear a busy tone. Invalid Extension The extension dialed is not valid. Check the

Mitel IP Phone User Reference Guide Release 4.1 125 No Lines Available There is no Line Appearance Available. Disconnect a call on one of your L

Mitel IP Phone User Reference Guide Release 4.1 126 Glossary 3-way call: A feature that connects three phones so that 3 parties can participate i

Mitel IP Phone User Reference Guide Release 4.1 127 Hunt group (linear): A call group where incoming calls are routed sequentially to each avail

Mitel IP Phone User Reference Guide Release 4.1 11 place an external call, the Information Area Display shows the name of the connected party, o

Mitel IP Phone User Reference Guide Release 4.1 128 Monitor primary: The member of a Monitor group whose phone is being monitored by the other gr

Mitel IP Phone User Reference Guide Release 4.1 12 Account codes on the 5340 phone Users can enter account codes against incoming and outgoing cal

Mitel IP Phone User Reference Guide Release 4.1 13 To enter a pre-programmed account code before you place a call, follow these steps: 1. Select

Mitel IP Phone User Reference Guide Release 4.1 14 1. Press the CALLS softkey on your phone (or the Incoming Calls List programmed key). The call

Mitel IP Phone User Reference Guide Release 4.1 15 Call pickup on the 5340 phone Using the call pickup feature, you can answer incoming calls fo

Mitel IP Phone User Reference Guide Release 4.1 16 2. Press the DIR softkey. The system displays the first name in the directory on the first lin

Mitel IP Phone User Reference Guide Release 4.1 17 turn the feature on. Press the key a second time to turn the feature off. The LED on the prog

Mitel IP Phone User Reference Guide Release 4.1 18 If you have this feature turned on when you log out of your phone all your calls will be forwar

Mitel IP Phone User Reference Guide Release 4.1 19 Intercom to prompt on the 5340 phone Using Intercom to Prompt, you can make a page to any co-

Mitel IP Phone User Reference Guide Release 4.1 20 When you have multiple Line Appearance keys, they are ordered from bottom to top, right to left

Mitel IP Phone User Reference Guide Release 4.1 21 NOTE: Notes: If your phone has been locked you cannot log out of the phone. The LOGOUT softke

Mitel IP Phone User Reference Guide Release 4.1 22 can monitor calls for the primary group member (secondary group members). Only the administrato

Mitel IP Phone User Reference Guide Release 4.1 23 list of users that you would like to have monitor your phone. The administrator will create a

Mitel IP Phone User Reference Guide Release 4.1 24 If you select Page while there is already a page in progress, the system will wait until the pa

Mitel IP Phone User Reference Guide Release 4.1 25 1. While on an active call, press the TRANS softkey. The system places the call on hold, and

Mitel IP Phone User Reference Guide Release 4.1 26 If you answer the call on your desk phone, the twinning target phone will stop ringing. If you

Mitel IP Phone User Reference Guide Release 4.1 27 Change handset volume on the 5340 phone To change the volume of the sound you hear through th

Mitel IP Phone User Reference Guide Release 4.1 i Table of Contents TABLE OF CONTENTS...

Mitel IP Phone User Reference Guide Release 4.1 28 • Message waiting lamp • Two-position tilting stand • Wall mountable Figure 3: Mitel 5224 IP

Mitel IP Phone User Reference Guide Release 4.1 29 5. Wait for the phone to display the following (this may take 30 seconds or more): Logged Ou

Mitel IP Phone User Reference Guide Release 4.1 30 ANSWER You can pull back a call that has been answered by a twinned target phone by pressing t

Mitel IP Phone User Reference Guide Release 4.1 31 LCD displays the number and name of the caller, if known. If the name of the caller is unknow

Mitel IP Phone User Reference Guide Release 4.1 32 When you finish dialing, the number the call will be placed. Calling: Robin Jones

Mitel IP Phone User Reference Guide Release 4.1 33 external call, the LCD displays the name of the connected party, or if the name is unknown, j

Mitel IP Phone User Reference Guide Release 4.1 34 NOTE: Until the CONF softkey is pressed a second time, the first party will remain on hold and

Mitel IP Phone User Reference Guide Release 4.1 35 3. Press the CALL softkey to start your call. The next available line appearance is selected

Mitel IP Phone User Reference Guide Release 4.1 36 To enter a pre-programmed account code during a call, follow these steps: • Select the Account

Mitel IP Phone User Reference Guide Release 4.1 37 To call a number from your incoming calls list, follow these steps (only available if dialing

Mitel IP Phone User Reference Guide Release 4.1 ii Using a Programmable Key Module...

Mitel IP Phone User Reference Guide Release 4.1 38 5. Once the required number is displayed, press the DIAL softkey to make the call. The next av

Mitel IP Phone User Reference Guide Release 4.1 39 • Lift the handset and press the Company Speed Dial key for the number you want to call. Di

Mitel IP Phone User Reference Guide Release 4.1 40 Forwarding your 5224/5324 phone You can forward your phone by using any of the forwarding featu

Mitel IP Phone User Reference Guide Release 4.1 41 Forward your 5224/5324 phone to number Using Forward to Number, you can send all incoming ca

Mitel IP Phone User Reference Guide Release 4.1 42 Handsfree answerback on the 5224/5324 phone Using Handsfree answerback, you can have intercom c

Mitel IP Phone User Reference Guide Release 4.1 43 1. Press the Intercom to Prompt key on your phone. The system will ask you to enter a phone n

Mitel IP Phone User Reference Guide Release 4.1 44 You can only log in to an unassigned phone (a phone without a user logged in). If a phone has

Mitel IP Phone User Reference Guide Release 4.1 45 Logout from the 5224/5324 phone To log out of a phone, follow these steps when your phone has

Mitel IP Phone User Reference Guide Release 4.1 46 Monitor groups on the 5224/5324 phone Using the Monitor Groups feature, your calls can be monit

Mitel IP Phone User Reference Guide Release 4.1 47 on (not necessarily the second line appearance) will be monitored by the second Monitor Call/

Mitel IP Phone User Reference Guide Release 4.1 iii GETTING MORE HELP...

Mitel IP Phone User Reference Guide Release 4.1 48 One-Touch speed dial on the 5224/5324 phone Using One-Touch Speed Dial, you can make a call to

Mitel IP Phone User Reference Guide Release 4.1 49 Page from: Karen Gr END Park and retrieve on the 5224/5324 phone Using Park

Mitel IP Phone User Reference Guide Release 4.1 50 Speaker on the 5224/5324 phone Using Speaker, you can turn the speakerphone on your phone on an

Mitel IP Phone User Reference Guide Release 4.1 51 Transfer To: DIR QUIT 2. Enter the extension of the auto attendant that your

Mitel IP Phone User Reference Guide Release 4.1 52 If your administrator has created an auto attendant with a voice mail retrieval option and asso

Mitel IP Phone User Reference Guide Release 4.1 53 features via the 5212/5312 phone” on page 57, “Volume control on the 5212/5312 phone” on page

Mitel IP Phone User Reference Guide Release 4.1 54 Activating a Mitel 5212/5312 IP phone To activate a 5212/5312 phone you must physically connect

Mitel IP Phone User Reference Guide Release 4.1 55 You can pull back a call that has been answered by a twinned target phone by pressing the cor

Mitel IP Phone User Reference Guide Release 4.1 56 • End the first call by replacing the handset. The phone will start ringing. Pick up the hands

Mitel IP Phone User Reference Guide Release 4.1 57 Making a second call on the 5212/5312 IP phone To make a second call while on an active call,

Mitel IP Phone User Reference Guide Release 4.1 4 Introduction This document is provided as a reference guide for the use and configuration of you

Mitel IP Phone User Reference Guide Release 4.1 58 2. Enter the phone number of the third party. The system dials the number and displays a &qu

Mitel IP Phone User Reference Guide Release 4.1 59 before a call is placed or during a call. You must have a memory key programmed with Account

Mitel IP Phone User Reference Guide Release 4.1 60 To enter a pre-programmed account code before you place a call, follow these steps: 1. Select

Mitel IP Phone User Reference Guide Release 4.1 61 2. Use the keys to navigate the list. 3. Press the Incoming Calls List key to exit from t

Mitel IP Phone User Reference Guide Release 4.1 62 2. Use the Arrow keys to navigate the list (if required). 3. Once the required number is di

Mitel IP Phone User Reference Guide Release 4.1 63 • Select an available Line Appearance. This will activate the speakerphone. Press the Compan

Mitel IP Phone User Reference Guide Release 4.1 64 Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant.

Mitel IP Phone User Reference Guide Release 4.1 65 Using Forward to Prompt, you can send all incoming calls to a phone number that you have ente

Mitel IP Phone User Reference Guide Release 4.1 66 1. While on an active call, press the key. The indicator light next to the active Line Appeara

Mitel IP Phone User Reference Guide Release 4.1 67 other phones in the group will be notified only if the phone being called is joined in the gr

Mitel IP Phone User Reference Guide Release 4.1 5 “Call pickup on the 5340 phone” on page 15, and “Call pickup on the 5304 phone” on page 83. •

Mitel IP Phone User Reference Guide Release 4.1 68 A Monitor Phone key also acts a speed dial to the monitored extension. Monitor Groups is only a

Mitel IP Phone User Reference Guide Release 4.1 69 • Press the Monitor Call/Monitor Call Silent key to answer the call in speaker mode. NOTE: B

Mitel IP Phone User Reference Guide Release 4.1 70 2. When the system is ready for you to begin your page, you will hear an alert tone and the

Mitel IP Phone User Reference Guide Release 4.1 71 The system connects you with the caller who was on hold at the park location. The LCD screen

Mitel IP Phone User Reference Guide Release 4.1 72 destination answers and then press the key. If you enter an invalid extension during a transfe

Mitel IP Phone User Reference Guide Release 4.1 73 (See “Call Coverage” on page 115). If the other phone has a voice message service associate

Mitel IP Phone User Reference Guide Release 4.1 74 3. Replace the handset. Change speaker volume on 5212/5312 IP phone To change the volume of th

Mitel IP Phone User Reference Guide Release 4.1 75 Figure 5: Mitel 5304 IP Phone Initial setup for 5304 phone service To set up your new phon

Mitel IP Phone User Reference Guide Release 4.1 76 5. Wait for the phone to display the following (this may take 30 seconds or more): LOGGED OUT

Mitel IP Phone User Reference Guide Release 4.1 77 You have now answered the call. The LCD displays the caller's name (if known). 321: Robi

Mitel IP Phone User Reference Guide Release 4.1 6 • Memory key label LCD display • Fixed function keys • Mute and Speaker keys • Message Waiti

Mitel IP Phone User Reference Guide Release 4.1 78 2. To make an internal call, dial the extension. To make an external call, dial the prefix req

Mitel IP Phone User Reference Guide Release 4.1 79 5. To switch between two active calls, press the flashing Line Appearance key. This puts the

Mitel IP Phone User Reference Guide Release 4.1 80 NOTE: If you want the option to leave the conference and leave the two party's connected (

Mitel IP Phone User Reference Guide Release 4.1 81 2. Enter the account number using the phone keypad. You hear a tone as you press the phone k

Mitel IP Phone User Reference Guide Release 4.1 82 NOTE: If the pre-programmed account code has an invalid length, the phone LCD briefly displays

Mitel IP Phone User Reference Guide Release 4.1 83 NOTE: * beside the position of the call means that the call was not answered. NOTE: If the c

Mitel IP Phone User Reference Guide Release 4.1 84 members' calls. See “Join/Leave Group on the 5304 phone” on page 88 and “Join/leave call

Mitel IP Phone User Reference Guide Release 4.1 85 • “Forward your 5304 phone to auto attendant” on page 85 • “Forward your 5304 phone to co-w

Mitel IP Phone User Reference Guide Release 4.1 86 To use this feature, you must have a key programmed with Forward to Number. See “Program memory

Mitel IP Phone User Reference Guide Release 4.1 87 Press the Handsfree answerback key to turn the feature on. Press the key a second time to tur

Mitel IP Phone User Reference Guide Release 4.1 7 • Message Waiting Lamp • Dedicated headset jack • Wall mountable Figure 2: Mitel 5340 I

Mitel IP Phone User Reference Guide Release 4.1 88 2. Press the Intercom to Prompt key on your phone. The system will ask you to enter a phone num

Mitel IP Phone User Reference Guide Release 4.1 89 Appearances; however, any additional Line Appearance keys will have no visual indication of i

Mitel IP Phone User Reference Guide Release 4.1 90 call at a time. If you have two Monitor Call/Monitor Call Silent keys programmed for a Monitor

Mitel IP Phone User Reference Guide Release 4.1 91 One touch speed dial on the 5304 phone Using One Touch Speed Dial, you can make a call to a p

Mitel IP Phone User Reference Guide Release 4.1 92 Park and retrieve on the 5304 phone Using Park and Retrieve, you can put a call on hold at a pa

Mitel IP Phone User Reference Guide Release 4.1 93 Speaker on the 5304 phone To use the speaker on your phone, select a Line Appearance key whil

Mitel IP Phone User Reference Guide Release 4.1 94 2. Enter the extension of the auto attendant that your administrator has created for voice mai

Mitel IP Phone User Reference Guide Release 4.1 95 retrieval option. You are prompted for your extension, then connected to your voice mail box.

Mitel IP Phone User Reference Guide Release 4.1 96 Connect and configure the headset To connect the headset to the Mitel 5340, 5224/5324 or 5212/5

Mitel IP Phone User Reference Guide Release 4.1 97 To attach the PKM, follow the instructions that are provided in the box. To program the memor