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Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page xiNoticeThis guide is released by Mitel Networks Corporation and provides informat

Page xii Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Important Safety Instructions and PrecautionsRemember the following safety guid

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page xiiiPower RequirementsThe IP phone requires any one of the following power supplie

Page xiv Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Phone UsageThis equipment is not for connection to the telephone network or pub

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page xvNotice to Canadian CustomersThe Class B digital apparatus complies with Canadian

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 1Getting StartedGetting StartedWelcomeThe instructions in this guide are for using

Getting StartedPage 2 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 20115312 IP Phone FeaturesThe 5312 IP Phone is shown here. See “Phone F

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 3Getting Started5324 IP Phone FeaturesThe 5324 IP Phone is shown here. See “Phone F

Getting StartedPage 4 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Phone Feature DescriptionsThe following sections describe default c

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 5Getting StartedFeature ButtonsFeature buttons provide quick access to commonly use

Getting StartedPage 6 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Programmable ButtonsThe 5312 IP Phone has 12 programmable buttons.T

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 7Getting StartedComfort and Safety TipsObserve the following comfort and safety tip

Getting StartedPage 8 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using the 5310 IP Conference UnitYour 5324 phone can use the 5310 I

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 9Getting StartedPlacing the Conference Unit in Presentation ModePresentation Mode s

Getting StartedPage 10 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using the Line Interface Module (LIM)The LIM is an optional device

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 11Getting StartedMaking and Answering Calls Using the Analog ButtonTo make a call u

Getting StartedPage 12 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Making and Answering Calls Using the Failover ModeTo make a call u

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 13Personalizing Your PhonePersonalizing Your PhoneThis chapter describes features y

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page iii5312/5324 IP Phone Quick Reference GuideThis guide provides information for fre

Personalizing Your PhonePage 14 Mitel® 5312/5324 IP Phone User Guide– Issue 3, February 2011Installing Designation CardsIf you program buttons on your

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 15Personalizing Your PhoneChanging Volume LevelsYou can change the following volume

Personalizing Your PhonePage 16 Mitel® 5312/5324 IP Phone User Guide– Issue 3, February 2011Changing the LanguageYour system administrator can select

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 17Personalizing Your PhoneUsing the Dialpad Buttons to Enter CharactersYou can use

Personalizing Your PhonePage 18 Mitel® 5312/5324 IP Phone User Guide– Issue 3, February 2011The following tables show the dialpad characters for the C

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 19Personalizing Your PhoneUsing Programmable ButtonsFor quick access, you can assig

Personalizing Your PhonePage 20 Mitel® 5312/5324 IP Phone User Guide– Issue 3, February 2011Default Access CodesThe following are default system acces

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 21Personalizing Your PhoneDefault Feature CodesThe following table lists default fe

Personalizing Your PhonePage 22 Mitel® 5312/5324 IP Phone User Guide– Issue 3, February 2011Do-Not-Disturb – On/Off 59 372Do-Not-Disturb – Override 59

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 23Personalizing Your PhoneViewing Button AssignmentsYou can view programmable butto

Page iv Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Answering CallsLift the handset, or press (Speaker) to answer a call while usi

Personalizing Your PhonePage 24 Mitel® 5312/5324 IP Phone User Guide– Issue 3, February 2011Resetting the IP Phone to the Default SettingsResetting th

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 25Answering and Placing CallsAnswering and Placing CallsThe following instructions

Answering and Placing CallsPage 26 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Redirecting CallsYou can redirect incoming calls to a

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 27Answering and Placing CallsPlacing CallsThe following instructions describe how

Answering and Placing CallsPage 28 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Placing Internal CallsInternal calls are calls placed

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 29Answering and Placing CallsPlacing External CallsThe following sections describe

Answering and Placing CallsPage 30 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Speed DialYou can use speed dial to quickly dia

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 31Answering and Placing CallsDeleting Station Speed-Dial EntriesTo delete a Statio

Answering and Placing CallsPage 32 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using the DirectoryYou can use the Directory to find

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 33Answering and Placing CallsUsing Account CodesAccount codes record information f

ContentsMitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page vContentsGetting Started 1Welcome . . . . . . . . . . . . . . . . . . . .

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 35Call FeaturesCall FeaturesThe following sections describe call-related features.

Call FeaturesPage 36 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Placing Calls On HoldYou can place calls on either Individual Hold

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 37Call FeaturesTransferring CallsYou can transfer calls to other extensions or ext

Call FeaturesPage 38 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Viewing Caller ID InformationIf you are currently connected to an e

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 39Call FeaturesUsing Dynamic Extension ExpressWhen you enable Dynamic Extension Ex

Call FeaturesPage 40 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011The following call types do not follow Dynamic Extension Express:

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 41Call FeaturesReceiving Message Waiting IndicationsIf your main extension receive

Call FeaturesPage 42 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Placing Ad Hoc Conference CallsYou can place a Ad Hoc1 conference c

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 43Call FeaturesEnding a Conference and Placing all Parties on HoldYou can end a co

ContentsPage vi Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Programmable Buttons . . . . . . . . . . . . . . . . . . . . . .

Call FeaturesPage 44 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Meet-Me ConferencingThe Meet-Me Conferencing feature allows u

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 45Call FeaturesJoining a Meet-Me ConferenceYou can join a conference with up to se

Call FeaturesPage 46 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Record-A-CallYou can use Record-A-Call to record an ongoing c

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 47Call FeaturesUsing Call LoggingYour call logs are records of your most recent mi

Call FeaturesPage 48 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Secondary Extension Buttons.Secondary Extension buttons must

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 49Call FeaturesUsing Hot DeskingThe Hot Desking feature allows users to share phon

Call FeaturesPage 50 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Configuration AssistantIf Configuration Assistant is enabled

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 51Call FeaturesAccessing Configuration AssistantFollow the instructions below to a

Call FeaturesPage 52 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 53Call FeaturesManaging Meet-Me Conferencing Access CodesSee “Using Record-A-Call”

ContentsMitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page viiCall Features 35Using Handsfree Mode . . . . . . . . . . . . . . . . .

Call FeaturesPage 54 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Remote ProgrammingIf the Configuration Assistant feature is e

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 55Call FeaturesChanging the DND SettingsSee “Using Do-Not-Disturb (DND)” on page 5

Call FeaturesPage 56 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Changing Your Station PasscodeYou can use Remote Programming to cha

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 57MessagesMessagesThis section describes the following system messaging features:

MessagesPage 58 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Viewing and Responding to MessagesWhen you have waiting messages, the

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 59MessagesUsing Do-Not-Disturb (DND)You can use DND to stop calls and pages to you

MessagesPage 60 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Reminder MessagesYou can use Reminder messages to alert you at a s

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 61MessagesPaging Other System UsersYou can place page announcements through phone

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 63Hunt GroupsHunt GroupsHunt groups are groups of internal parties (agents) who sh

ContentsPage viii Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Using Configuration Assistant . . . . . . . . . . . . . . . . . . . .

Hunt GroupsPage 64 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Logging out of ACD Hunt GroupsYou can log out of all ACD hunt groups

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 65Hunt GroupsOther Hunt Group FeaturesThe following features can be used by ACD or

Hunt GroupsPage 66 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Hunt Group Supervisor FeaturesThe following features can be used by h

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 67Hunt GroupsUsing Barge-InWhile monitoring a hunt group call, you can use Barge-I

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 69TroubleshootingTroubleshootingThe following sections can help you solve problems

TroubleshootingPage 70 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Troubleshooting TipsThe following table includes troubleshooting

Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 71TroubleshootingWhen I try to use the Dynamic Extension Express – Handoff feature

IndexMitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 73Symbols5312 IP Phone Features 25324 IP Phone Features 3AAbout Your Phone

ContentsMitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page ixTroubleshooting 69Contact Information. . . . . . . . . . . . . . . . . .

IndexPage 74 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011Calls to External Numbers, transferring 37Calls to Other Extensions, trans

IndexMitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 75Hunt Group Callsdiverting 65stealing 66Hunt Group Supervisor Features 66

IndexPage 76 Mitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011OOff-Hook 6On-Hook 6Other Hunt Group Features 65Outgoing Call Access Cod

IndexMitel® 5312/5324 IP Phone User Guide – Issue 3, February 2011 Page 77TTime and Date, system 70Tipscomfort and safety 7troubleshooting 70VView

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