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5360 IP Phone – User Guide - x -

5360 IP Phone – User Guide - 90 - USING A BLUETOOTH HEADSET A third-party Bluetooth headset offers some of the same capability as the Bluetooth Hand

5360 IP Phone – User Guide - 91 - Dialing – Auto Dial Enabled To dial a number with Auto Dial enabled:  To dial the predefined Auto Dial number, p

5360 IP Phone – User Guide - 92 - USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and

5360 IP Phone – User Guide - 93 - Enabling/Disabling Auto-Connect on a Bluetooth Headset When pairing a Bluetooth headset with the Bluetooth Module

5360 IP Phone – User Guide - 94 - Auto Dial When a Cordless Module is installed and at least one Mitel-branded device is paired, the Auto Dial featu

5360 IP Phone – User Guide - 95 -

5360 IP Phone – User Guide - 1 - ABOUT YOUR PHONE The 5360 IP Phone is a high-end color phone with a touch display that delivers graphically rich a

5360 IP Phone – User Guide - 2 - The 5360 IP Phone

5360 IP Phone – User Guide - 3 - Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution touch screen that assists y

5360 IP Phone – User Guide - 4 - Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly

5360 IP Phone – User Guide - 5 - HTML Applications Your 5360 IP Phone may have HTML Applications available for your customized use. The HTML Desktop

5360 IP Phone – User Guide - 6 - USING YOUR DEFAULT PHONE WINDOW The 5360 IP Phone default phone window and Gadget Sidebar are shown and described

5360 IP Phone – User Guide - 7 - 5360 IP Phone Default Window Feature Function 1) Status Bar Displays time, date, and icons indicating feature st

5360 IP Phone – User Guide - 8 - Gadget Sidebar on the 5360 IP Phone The Gadget Sidebar is a vertical bar that runs down the right side of the 5360

5360 IP Phone – User Guide - 9 - USING APPLICATIONS ON THE 5360 IP PHONE Your 5360 IP Phone provides applications that simplify the use of your phon

5360 IP Phone – User Guide - ii - NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its

5360 IP Phone – User Guide - 10 - Applications/Icons Function Settings Use the Settings application to display and quickly change your phone’s c

5360 IP Phone – User Guide - 11 - CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can in

5360 IP Phone – User Guide - 12 - Specify Language To specify the language in which prompts and applications display: 1. Press the blue Application

5360 IP Phone – User Guide - 13 - Notes:  Press Cancel at any time to exit this application without making any changes.  When the Conference Unit

5360 IP Phone – User Guide - 14 - Calibrate the Display To calibrate the phone screen for touch accuracy: 1. Press the blue Applications key . 2.

5360 IP Phone – User Guide - 15 - Enable Message Key To enable the Message Key for voicemail: 1. Press the blue Applications key . 2. Press Settin

5360 IP Phone – User Guide - 16 - 4. Press No. 5. Press “Ringer Vol”. 6. Press (UP) or (DOWN) on your phone. 7. Press Superkey. Note: Adjusting r

5360 IP Phone – User Guide - 17 -  People application – names and phone numbers Text Entry Window The Text Entry window remains open during calls

5360 IP Phone – User Guide - 18 - Status Line The Text Entry window’s Status Line displays either a text string or the time and date and this depend

5360 IP Phone – User Guide - 19 - The character set includes the Space key, the numbers 0 through 9, the letters of the English language in both low

5360 IP Phone – User Guide - iii - ABOUT YOUR PHONE... 1

5360 IP Phone – User Guide - 20 - SETTING UP YOUR CONTACT LIST Use the People application to set up your contact list. Adding Names to Your Conta

5360 IP Phone – User Guide - 21 - VISUAL VOICE MAIL Use the Visual Voice Mail application to manage and listen to voice mail messages. Set Up you

5360 IP Phone – User Guide - 22 - Log Into Your Mailbox From Your Own Extension To login to your mailbox from your extension: 1. Open the Voice mai

5360 IP Phone – User Guide - 23 - Log Out Of Your Mailbox To logout of your mailbox:  Press Logout. This closes the Voice Mail application. Note: A

5360 IP Phone – User Guide - 24 - The Voice Mail application main window contains a reverse chronological list of the voice messages in your mailbox

5360 IP Phone – User Guide - 25 - The Message Details Window In this window, you can save (Keep), play, or delete (Discard) the message. You can s

5360 IP Phone – User Guide - 26 - Play a Voice Message 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in you

5360 IP Phone – User Guide - 27 - Save a Message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a

5360 IP Phone – User Guide - 28 - Forward a Message to Another Mailbox You can only forward messages to internal mailboxes. Confidential messages ca

5360 IP Phone – User Guide - 29 - USING THE CALL HISTORY APPLICATION Use the Call History application to display logs of your most recent 50 calls.

5360 IP Phone – User Guide - iv - Enable PC Connectivity...

5360 IP Phone – User Guide - 30 - 5. Do one of the following:  If necessary, use the keypad cursor left, cursor right, Delete, and Backspace key

5360 IP Phone – User Guide - 31 - CALL FORWARDING Use Call Forwarding to redirect incoming calls to an alternate number when  your phone is busy

5360 IP Phone – User Guide - 32 - Programming Call Forwarding Defaults You can create default Call Forward settings that identify where to send your

5360 IP Phone – User Guide - 33 - PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys

5360 IP Phone – User Guide - 34 - Feature Default Label Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Ind

5360 IP Phone – User Guide - 35 - Applications available for programming on programmable keys Application Default Label People People Voicemail

5360 IP Phone – User Guide - 36 - To program a Phone Application: 1. Press the blue Applications key . 2. Press Settings. 3. Press Programmable Ke

5360 IP Phone – User Guide - 37 - Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it. To cl

5360 IP Phone – User Guide - 38 - MAKING AND ANSWERING CALLS You can make a call using one of the following methods:  Dial a number from the Peopl

5360 IP Phone – User Guide - 39 - 3. Press the Lookup softkey.  If the system option “Phonebook Lookup – Default to User Location” is enabled for

5360 IP Phone – User Guide - v - Delete Logs...

5360 IP Phone – User Guide - 40 - Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropr

5360 IP Phone – User Guide - 41 - To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset. Auto-Answer When the Auto-Answer f

5360 IP Phone – User Guide - 42 - CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold.

5360 IP Phone – User Guide - 43 - Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of

5360 IP Phone – User Guide - 44 - Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld

5360 IP Phone – User Guide - 45 - USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually fo

5360 IP Phone – User Guide - 46 - Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2.

5360 IP Phone – User Guide - 47 - To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial th

5360 IP Phone – User Guide - 48 - Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriat

5360 IP Phone – User Guide - 49 - To retrieve a parked call: 1. Do one of the following:  Dial the appropriate feature access code.  Press the C

5360 IP Phone – User Guide - vi - USING OTHER FEATURES... 45 Accoun

5360 IP Phone – User Guide - 50 - Direct Paging Direct Paging allows you to page a party through their handsfree speaker. If the paged party has Off

5360 IP Phone – User Guide - 51 - To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page Phone i

5360 IP Phone – User Guide - 52 - Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you

5360 IP Phone – User Guide - 53 - Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension

5360 IP Phone – User Guide - 54 - Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911

5360 IP Phone – User Guide - 55 - Float Keys Float keys are used to display unanswered ringing lines on designated keys where the ringing lines wou

5360 IP Phone – User Guide - 56 - Programming Float Keys You program the keys to appear on Float Keys using the Settings application on the 5360 pho

5360 IP Phone – User Guide - 57 - Using Float Keys You can set up more than three lines to float. As lines ring, they get placed into a queue which

5360 IP Phone – User Guide - 58 - Group Paging / Meet Me Answer Group Paging allows you to page a group of phones through their built-in speakers. Y

5360 IP Phone – User Guide - 59 - Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselve

5360 IP Phone – User Guide - vii - Message Waiting Indicator ...

5360 IP Phone – User Guide - 60 - To change the presence status of another Personal Ring Group member using a feature key:  Press the Personal Rin

5360 IP Phone – User Guide - 61 - Headset Operation Note: For information about the Cordless Headset, see USING YOUR PHONE WITH THE CORDLESS MODULE

5360 IP Phone – User Guide - 62 - Hot Desking Hot Desking allows you to log into the phone system from any phone designated as a Hot Desk phone. Whe

5360 IP Phone – User Guide - 63 - Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone t

5360 IP Phone – User Guide - 64 - Make Busy You can use the Make Busy feature to have your phone appear busy to other callers. If callers dial your

5360 IP Phone – User Guide - 65 - Messaging - Callback To leave a Callback Message when you hear busy or ringback tone:  Press (MESSAGE) or press

5360 IP Phone – User Guide - 66 - 6. To change or clear your password, do one of the following:  To change your password, enter your new password

5360 IP Phone – User Guide - 67 - Night Answer The Night Answer feature allows you to route calls to an attendant or message at night. To enable Nig

5360 IP Phone – User Guide - 68 - Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions:  unlocking the

5360 IP Phone – User Guide - 69 - User PIN A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP

5360 IP Phone – User Guide - viii - USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES . 78 Elements of Your Cordless Module and Accessories.

5360 IP Phone – User Guide - 70 - Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be requir

5360 IP Phone – User Guide - 71 - Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until &qu

5360 IP Phone – User Guide - 72 - Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial.

5360 IP Phone – User Guide - 73 -  The programmable key text will change to display the primary number for two seconds giving you the option to di

5360 IP Phone – User Guide - 74 - USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing . Y

5360 IP Phone – User Guide - 75 - Exit the Conference Controller To exit the conference controller:  Press Close. Mute the Conference Unit To mute

5360 IP Phone – User Guide - 76 - USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module all

5360 IP Phone – User Guide - 77 - To answer a waiting analog call or return to the original analog call: 1. Do one of the following:  Press and r

5360 IP Phone – User Guide - 78 - USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES Cordless handsets and cordless headsets provide you with

5360 IP Phone – User Guide - 79 - DECT Cordless Module and Accessories on a 5360 IP Phone Rear View of 5360 IP Phone Elements of Your Cordless Modu

5360 IP Phone – User Guide - ix - USING THE CORDLESS DEVICES APPLICATION... 92 Low Battery Level ...

5360 IP Phone – User Guide - 80 - Handset/Headset Combinations The following combinations of corded and cordless headset and handset are supported o

5360 IP Phone – User Guide - 81 - only). Place the accessory on the charger and charge. The green LED starts to flash indicating that the accessory

5360 IP Phone – User Guide - 82 - 6. The LED on the Bluetooth Module lights and remains lit for a few seconds and then resumes normal behavior. The

5360 IP Phone – User Guide - 83 - Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordles

5360 IP Phone – User Guide - 84 - USING THE MITEL CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer ca

5360 IP Phone – User Guide - 85 - Answer a Call Do one of the following:  Lift the cordless handset.  If the handset is already out of the cradl

5360 IP Phone – User Guide - 86 - Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on c

5360 IP Phone – User Guide - 87 - USING THE MITEL DECT CORDLESS HEADSET Note: This section applies only to the Mitel DECT Cordless Headset. It does

5360 IP Phone – User Guide - 88 - Hang Up Do one of the following:  Replace the cordless headset in the cradle.  If the headset is already out o

5360 IP Phone – User Guide - 89 - There are two LEDs associated with the cordless headset:  A blue LED on the headset indicates the headset status