Mitel 6863i Betriebsanweisung Seite 1

Mitel Model 6863i SIP IP PhoneUser Guide Release 4.0.041-001565-00 REV00 – 10.2014

IP Phone Keys 4 41-001565-00 REV00 – 10.2014Key DescriptionThe following table identifies the keys on the key panel of your 6863i IP phone that you ca

Managing Calls 94 41-001565-00 REV00 – 10.2014Missed Calls IndicatorThe IP phone has a missed calls indicator that increments the number of missed cal

Managing Calls41-001565-00 REV00 – 10.2014 95DND and Call ForwardThe 6863i has a feature that allows you to configure Do Not Disurb (DND) and Call Fo

Managing Calls 96 41-001565-00 REV00 – 10.2014Configuring a DND KeyTo configure a DND key, see the section, “Do Not Disturb (DND) Key” on page 51.Conf

Managing Calls41-001565-00 REV00 – 10.2014 974. Click on Basic Settings > Account Configuration.5. For each account, enable DND by placing a check

Managing Calls 98 41-001565-00 REV00 – 10.2014Using DND Modes via the IP Phone UIAfter you add a DND key to your phone, you can toggle the DND state u

Managing Calls41-001565-00 REV00 – 10.2014 991. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows yo

Managing Calls 100 41-001565-00 REV00 – 10.2014Call Forward ConfigurationCall Forward (CFWD) on the IP phone allows incoming calls to be forwarded to

Managing Calls41-001565-00 REV00 – 10.2014 101Configuring CFWD Using the Mitel Web UIMitel Web UI1. Click on Basic Settings > Preferences > Gen

Managing Calls 102 41-001565-00 REV00 – 10.20144. Click on Basic Settings > Account ConfigurationThe illustration above shows 2 accounts configured

Managing Calls41-001565-00 REV00 – 10.2014 103Using CFWD via the IP Phone UIOnce CFWD is enabled on your phone, you can access and change the configu

IP Phone Keys41-001565-00 REV00 – 10.2014 5Keypad KeysThe 6863i has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 con

Managing Calls 104 41-001565-00 REV00 – 10.2014CFWD in Account ModeIP Phone UI1. Use the 3 and 4 navigation keys to scroll through each account.In the

Managing Calls41-001565-00 REV00 – 10.2014 1054. Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State scr

Managing Calls 106 41-001565-00 REV00 – 10.201410. For the CFWD No Answer state, In the CFWD Number screen, press the 2 navigation key to scroll to th

Managing Calls41-001565-00 REV00 – 10.2014 107CFWD in Phone ModeIP Phone UI1. Use the 3 and 4 navigation keys to scroll through each account.In the a

Managing Calls 108 41-001565-00 REV00 – 10.20144. Press the 4Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This scr

Managing Calls41-001565-00 REV00 – 10.2014 10910. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to th

Managing Calls 110 41-001565-00 REV00 – 10.2014CFWD in Custom ModeIP Phone UI1. Use the 3 and 4 navigation keys to scroll through each account.In the

Managing Calls41-001565-00 REV00 – 10.2014 1114. Press the 4Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This dis

Managing Calls 112 41-001565-00 REV00 – 10.201410. For the CFWD No Answer state, in the CFWD Number screen, press the 2 navigation key to scroll to th

41-001565-00 REV00 – 10.2014 113Additional FeaturesThis section describes additional features you can use on the 6863i phone.Display DTMF DigitsA feat

6 41-001565-00 REV00 – 10.2014Getting StartedThe 6863i must be set up and configured prior to its first use. This section describes phone behavior and

Additional Features 114 41-001565-00 REV00 – 10.2014Play Call Waiting ToneYou can enable or disable the playing of a call waiting tone when you are on

Additional Features41-001565-00 REV00 – 10.2014 115Stuttered Dial ToneYou can enable or disable the playing of a stuttered dial tone when there is a

Additional Features 116 41-001565-00 REV00 – 10.2014XML Beep SupportUsing the Mitel Web UI, you can enable or disable a beep to be audible when the ph

Additional Features41-001565-00 REV00 – 10.2014 117Status Scroll DelayUsing the Mitel Web UI, you can specify a scroll delay option that allows you t

Additional Features 118 41-001565-00 REV00 – 10.2014Switch UI Focus to Ringing LineYou can configure a feature on the 6863i that controls the behavior

Additional Features41-001565-00 REV00 – 10.2014 119Call Hold Reminder During Active CallsThe IP phones allow you to enable or disable the ability for

Additional Features 120 41-001565-00 REV00 – 10.2014Call Hold Reminder (on single hold)On the 6863i IP phone, you can enable or disable a feature that

Additional Features41-001565-00 REV00 – 10.2014 121Call Waiting Tone PeriodYou can specify a specific time period (in seconds) for the call waiting t

Additional Features 122 41-001565-00 REV00 – 10.2014Preferred Line and Preferred Line TimeoutThe 6863i has two parameters called preferred line and pr

Additional Features41-001565-00 REV00 – 10.2014 123Configuring Preferred Line and Preferred Line Timeout Using the Mitel Web UIMitel Web UI1. Click o

Getting Started41-001565-00 REV00 – 10.2014 7The 6863i phone then checks settings and looks for new configuration and firmware updates from a server.

Additional Features 124 41-001565-00 REV00 – 10.2014Goodbye Key Cancels Incoming CallsThe 6863i has a feature that allows you to configure the Goodbye

Additional Features41-001565-00 REV00 – 10.2014 125Message Waiting IndicatorYou can configure the Message Waiting Indicator (MWI) to illuminate for a

Additional Features 126 41-001565-00 REV00 – 10.2014Incoming Intercom Call FeaturesBy default, the IP phone allows incoming intercom calls to be autom

Additional Features41-001565-00 REV00 – 10.2014 127Configuring Incoming Intercom SettingsMitel Web UI1. Click on Basic Settings > Preferences >

Additional Features 128 41-001565-00 REV00 – 10.2014Group RTP PagingYou can configure the phone to allow it to receive a Real Time Transport Protocol

Additional Features41-001565-00 REV00 – 10.2014 129Shared Call Appearance (SCA) Call BridgingShared Call Appearance (SCA) is when incoming calls are

Additional Features 130 41-001565-00 REV00 – 10.2014Line Keys and Idle ScreensLine Key Phone BehaviorStar CodesAll of the main call handling and exten

41-001565-00 REV00 – 10.2014 131Troubleshooting SolutionsWhy is my display blank?Ensure that power is being provided to your phone. See the Connecting

Warranty-1 41-001565-00 REV00 – 10.2014Limited Warranty(Not applicable in Australia – see below for Limited Warranty in Australia)Mitel warrants this

41-001565-00 REV00 – 10.2014 Warranty-2Limited Warranty (Australia Only)The benefits under the Mitel Limited Warranty below are in addition to other r

Getting Started 8 41-001565-00 REV00 – 10.2014The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and t

Limited Warranty (Australia Only) Warranty-3 41-001565-00 REV00 – 10.2014Warranty Repair ServicesProcedure: Should the product fail during the Warrant

41-001565-00 REV00 – 10.2014 A-1Appendix A - Time Zone CodesThe following table identifies the time zone name and time zone code to use on the IP phon

Appendix A - Time Zone Codes A-2 41-001565-00 REV00 – 10.2014CA-NewfoundlandCA-AtlanticCA-EasternCA-SaskatchewanCA-CentralCA-MountainCA-PacificCA-Yuko

Appendix A - Time Zone Codes41-001565-00 REV00 – 10.2014 A-3LC-St Lucia LI-Vaduz LT-Vi ln iu s LU-Luxembourg LV-Riga ASTCETEETCETEETMC-Monaco MD-Chis

Appendix A - Time Zone Codes A-4 41-001565-00 REV00 – 10.2014TR-Istanbul TT-Port of Spain TW-Taipei EETASTCSTUA-Kiev US-Eastern US-Central US-Mountain

41-001565-00 REV00 – 10.2014 Index-1IndexNumerics6863icustomizing ...

Index Index-2 41-001565-00 REV00 – 10.2014line keys ...

DisclaimerMitel will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While ever

41-001565-00 REV00 – 10.2014 9Methods for Customizing Your PhoneThere are two ways to customize specific options on your phone:• Using the Options k

Methods for Customizing Your Phone 10 41-001565-00 REV00 – 10.2014Simplified Options ListYour System Administrator may configure a simplified Options

Methods for Customizing Your Phone41-001565-00 REV00 – 10.2014 11Using the IP Phone UIIP Phone UI1. Press the key on the phone to enter the Options

Methods for Customizing Your Phone 12 41-001565-00 REV00 – 10.2014Phone Options via the Mitel Web UIIn addition to the IP phone UI options, you can cu

Methods for Customizing Your Phone41-001565-00 REV00 – 10.2014 13The following categories display in the side menu of the Mitel Web UI: Status, Opera

ii 41-001565-00 REV00 – 10.2014Software License AgreementMitel, hereinafter known as "Seller", grants to Customer a personal, worldwide, non

Methods for Customizing Your Phone 14 41-001565-00 REV00 – 10.2014Headings DescriptionsBasic Settings Preferences - Allows you to enable/disable the f

41-001565-00 REV00 – 10.2014 15Phone StatusYou can view the status of your phone using the IP phone UI or the Mitel Web UI.Phone Status via IP Phone U

Phone Status 16 41-001565-00 REV00 – 10.2014Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you

Phone Status41-001565-00 REV00 – 10.2014 17Phone Status via the Mitel Web UIUse the following procedure to view the phone status via the Mitel Web UI

Phone Status 18 41-001565-00 REV00 – 10.2014SIP Account StatusThe IP phones show the SIP registration status on the IP phone’s Status screen in the Mi

41-001565-00 REV00 – 10.2014 19Customizing Your PhoneThe following paragraphs describe the options available from either the IP phone UI, the Mitel We

Customizing Your Phone 20 41-001565-00 REV00 – 10.2014When you configure the country's tone set, the country-specific tone is heard on the phone

Customizing Your Phone41-001565-00 REV00 – 10.2014 21Mitel Web UI1. Click on Basic Settings > Preferences > Ring Tones.For global configuration

Customizing Your Phone 22 41-001565-00 REV00 – 10.2014Installing Custom Ring Tones Using the Mitel Web UIMitel Web UI1. Click on Basic Settings > C

Customizing Your Phone41-001565-00 REV00 – 10.2014 23DisplayContrast LevelThe Contrast Level option on the IP phone allows you to set the amount of c

41-001565-00 REV00 – 10.2014 iiiContentSoftware License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 24 41-001565-00 REV00 – 10.2014Audio ModeThe 6863i allows you to use a handset, a headset, or handsfree mode to handle incoming

Customizing Your Phone41-001565-00 REV00 – 10.2014 25Headset Mic VolumeThe Headset Mic Volume option allows you to set the volume level for the heads

Customizing Your Phone 26 41-001565-00 REV00 – 10.2014Configuring Date and Date FormatConfiguring the Time ZoneIP Phone UI1. Press on the phone to e

Customizing Your Phone41-001565-00 REV00 – 10.2014 27Configuring Daylight Savings TimeConfiguring Time ServersWith a valid time server enabled your I

Customizing Your Phone 28 41-001565-00 REV00 – 10.2014Mitel Web UI1. Click on Basic Settings > Preferences > Time and Date Setting2. In the Time

Customizing Your Phone41-001565-00 REV00 – 10.2014 29LanguageThe IP phones support several different languages. You can have the IP phone UI and the

Customizing Your Phone 30 41-001565-00 REV00 – 10.2014IP Phone UI1. Press on the phone to enter Options List.2. Select Preferences.3. Select Languag

Customizing Your Phone41-001565-00 REV00 – 10.2014 31Input LanguageThe 6863i supports text and character inputs in various languages (English, German

Customizing Your Phone 32 41-001565-00 REV00 – 10.2014SpanishGermanItalianKey Uppercase Characters Lowercase Characters00 01 1.:;=_,-'&() 1.

Customizing Your Phone41-001565-00 REV00 – 10.2014 33PortugueseRussianNordicKey Uppercase Characters Lowercase Characters00 01 1.:;=_,-'&()

Content iv 41-001565-00 REV00 – 10.2014Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Customizing Your Phone 34 41-001565-00 REV00 – 10.2014Configuring Language Input Using the IP Phone UIYou can configure the language you use for input

Customizing Your Phone41-001565-00 REV00 – 10.2014 35Latin 2 Character SetThe 6863i includes support for ISO 8859-2 (Latin2) of multi-national langua

Customizing Your Phone 36 41-001565-00 REV00 – 10.2014Setting a User PasswordIP Phone UI1. Press on the phone to enter the Options List.2. Select Pa

Customizing Your Phone41-001565-00 REV00 – 10.2014 37Resetting a User PasswordIf you forget your password, you can reset it and enter a new password.

Customizing Your Phone 38 41-001565-00 REV00 – 10.2014Restarting Your PhoneYou may want to restart your phone to check for updates on the server or yo

Customizing Your Phone41-001565-00 REV00 – 10.2014 39CredentialsSome features (e.g. LDAP Directory, Microsoft Exchange Directory, etc...) require aut

Customizing Your Phone 40 41-001565-00 REV00 – 10.2014Enabling/Disabling Directories and Renaming Labels Using the IP Phone UIPhone LockYou can lock y

Customizing Your Phone41-001565-00 REV00 – 10.2014 41Locking/Unlocking a PhoneUse the following procedures to lock an IP phone and prevent it from be

Customizing Your Phone 42 41-001565-00 REV00 – 10.2014Emergency Dial PlanPublic telephone networks in countries around the world have a single emergen

41-001565-00 REV00 – 10.2014 43Line Keys and Programmable KeysThis section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the custom

Content41-001565-00 REV00 – 10.2014 vUsing a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Line Keys and Programmable Keys 44 41-001565-00 REV00 – 10.2014Programmable KeysThere are three multi-functional keys on the 6863i phone that are prog

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 45Creating a Speed Dial KeyThe normal function of the speed dial option allows you to dia

Line Keys and Programmable Keys 46 41-001565-00 REV00 – 10.2014Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 47Creating a Speed Dial Using the Speed Dial Edit OptionYou can use the IP phone UI at th

Line Keys and Programmable Keys 48 41-001565-00 REV00 – 10.2014Creating a Speed Dial Using a Programmable Key in the Mitel Web UICreating Speed Dial K

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 49Editing Speed Dial KeysOn the 6863i, you can edit a speed dial key using any of the fol

Line Keys and Programmable Keys 50 41-001565-00 REV00 – 10.2014Editing a Speed Dial on a Programmable KeyEditing a Speed Dial Using Keypad Speed Dial

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 51Do Not Disturb (DND) KeyThe IP phones have a feature you can enable called Do Not Distu

Line Keys and Programmable Keys 52 41-001565-00 REV00 – 10.2014XML KeyThe 6863i IP phone has a feature you can enable called XML (Extensible Markup La

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 53Configuring an XML KeyAccessing the XMLApplicationAfter XML applications have been save

Content vi 41-001565-00 REV00 – 10.2014Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Line Keys and Programmable Keys 54 41-001565-00 REV00 – 10.2014Flash KeyYou can set a programmable key to generate a flash event when it is pressed on

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 55Sprecode KeyYou can set a programmable key to automatically activate specific services

Line Keys and Programmable Keys 56 41-001565-00 REV00 – 10.2014Park/Pickup KeysThe 6863i phone has a park and pickup call feature that allows you to p

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 57Using the Park Call/Pickup Parked Call FeatureUse the following procedure on the IP pho

Line Keys and Programmable Keys 58 41-001565-00 REV00 – 10.2014Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return fun

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 59Call Forward KeyUsing the Mitel Web UI, you can configure the Call Forward function on

Line Keys and Programmable Keys 60 41-001565-00 REV00 – 10.2014Speeddial/XferThe Speeddial key allows a number to be dialed quickly by pressing one ke

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 61Speeddial/ConfThe 6863i allows you to configure a programmable key to be used as a spee

Line Keys and Programmable Keys 62 41-001565-00 REV00 – 10.2014Directory KeyThe Directory feature allows you to view Directory entries from multiple s

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 63Callers List KeyBy default, the Callers List key is programmed on Key 1. However, using

41-001565-00 REV00 – 10.2014 1WelcomeThe Mitel 6863i delivers exceptional value in an enterprise grade SIP desktop phone. With a sleek and thin modern

Line Keys and Programmable Keys 64 41-001565-00 REV00 – 10.2014Redial KeyBy default, the Redial key is programmed on Key 2. However, using the Mitel W

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 65Conference KeyThe 6863i IP phone offers two methods of conferencing:• Local conferencin

Line Keys and Programmable Keys 66 41-001565-00 REV00 – 10.2014Transfer KeyBy default, the Transfer key is programmed on Key 3. However, using the Mit

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 67Intercom KeyBy default, the IP phone allows incoming intercom calls to be automatically

Line Keys and Programmable Keys 68 41-001565-00 REV00 – 10.2014Services KeyThe 6863i allows you to configure a Services key that, when pressed display

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 69Phone Lock KeyYou can configure a programmable key on the phone to use as a lock/unlock

Line Keys and Programmable Keys 70 41-001565-00 REV00 – 10.2014Paging KeyYou can configure a Paging key on the phone that allows you to send a Real Ti

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 71Using the Paging KeyThe following procedure describes the use of the Paging key on the

Line Keys and Programmable Keys 72 41-001565-00 REV00 – 10.2014Save KeyThe Save key allows you to save items to the 6863i IP phone’s Local Directory.

Line Keys and Programmable Keys41-001565-00 REV00 – 10.2014 73None KeyUse the following procedure to delete a key’s functionality on the 6863i IP pho

Welcome 2 41-001565-00 REV00 – 10.2014Requirements• SIP-based IP PBX system or network installed and running with a SIP account created for the 6863i

74 41-001565-00 REV00 – 10.2014Making CallsThis section describes ways to make calls on your 6863i phone, using your handset, or speakerphone or heads

Making Calls41-001565-00 REV00 – 10.2014 75Using a HeadsetThe 6863i accepts headsets through the modular RJ9 handset jack on the back of the phone. C

Making Calls 76 41-001565-00 REV00 – 10.2014Accessing the Redial ListDeleting An Item from the Redial ListDelete All Items from the Redial ListIP Phon

Making Calls41-001565-00 REV00 – 10.2014 77MuteYou can use the key to mute the handset, headset, or speakerphone. When you use the key on your ph

78 41-001565-00 REV00 – 10.2014Receiving CallsWhen a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED

41-001565-00 REV00 – 10.2014 79Handling CallsWhen you are connected to a call, you can use the hard keys to place a call on hold, and programmable key

Handling Calls 80 41-001565-00 REV00 – 10.2014Transferring CallsBy default, the Transfer key is preprogrammed on Key 3 of the 6863i IP phone. You can

Handling Calls41-001565-00 REV00 – 10.2014 81Transferring an Existing Call to Another Existing Call3. Enter the extension number (or the outside numb

Handling Calls 82 41-001565-00 REV00 – 10.2014Completing a Transfer to a Contact in Phone DirectoryUsers can complete a blind transfer to a contact in

Handling Calls41-001565-00 REV00 – 10.2014 83Conferencing CallsThe 6863i IP phone offers two methods of conferencing:• Local conferencing (default me

41-001565-00 REV00 – 10.2014 3IP Phone KeysKey PanelThe following sections describe the various 6863i phone key functions and how they help you make a

Handling Calls 84 41-001565-00 REV00 – 10.2014Creating a Conference Call by Joining Two Existing CallsCentralized Conferencing (for Sylantro and Broad

Handling Calls41-001565-00 REV00 – 10.2014 85If any party in the conference hangs up (including the party that began the conference), all other parti

Handling Calls 86 41-001565-00 REV00 – 10.2014Ending a Conference and Transferring Remaining PartiesThe 6863i allows a host to drop from a 3-way confe

41-001565-00 REV00 – 10.2014 87Managing CallsThe 6863i has several features that make it easier to manage calls, and to keep track of your caller hist

Managing Calls 88 41-001565-00 REV00 – 10.2014Local Directory FeaturesThe internal Local Directory contains the contacts that have been created or cop

Managing Calls41-001565-00 REV00 – 10.2014 89Editing an Existing Local Directory EntryDeleting Entries in the Local DirectoryDelete All Entries in th

Managing Calls 90 41-001565-00 REV00 – 10.2014Saving from the Callers ListSaving from the Redial ListDownloading the Directory to Your PCYou can downl

Managing Calls41-001565-00 REV00 – 10.2014 91External Directory Source FeaturesThe following external Directory sources may be configured on your pho

Managing Calls 92 41-001565-00 REV00 – 10.2014Callers ListThe Callers List is a stored log of your incoming calls. The 6863i IP phone stores informati

Managing Calls41-001565-00 REV00 – 10.2014 93Editing Entries in the Callers ListIn the Callers List, if a keypad key is pressed when a number and/or