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Model 8520 User Guide – Issue 12, October 2008 Page 29

Call Features

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer

conference calls. See “Transferring a Conference” on page 31 for more information.

Transferring Calls to Other Extensions

To transfer a call to another extension:

1. While on the call, press the TRANSFER button, and then enter the extension number.

2. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing IC or CALL button to return to the caller.

• Hang up to transfer the call and disconnect the call from your endpoint.

Transferring Calls to External Numbers

To transfer a call to an external number:

1. While on the call, press the TRANSFER button.

2. Press OUTGOING or the Outgoing Call access code (the default code is 8) to select an

outside line.

3. Dial the phone number.

4. Do one of the following:

• Wait for an answer, announce the call, and then hang up. If the extension is

unavailable, press the flashing CALL button to return to the caller.

• Hang up to transfer the call and disconnect the call from your endpoint.

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other

extensions. For example, if you receive a call while you are away from your desk, you can pick

up the call from another extension.

To use Reverse Transfer:

1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears.

2. Dial the extension or hunt group number where the call is ringing or holding. The call is

transferred to the endpoint you are using and you are connected to the caller. See “Hunt

Groups” on page 43 for more information about using hunt groups.

Viewing Your System Information

If you are on a call, you can temporarily view your user information (your user name and your

extension number) and the date and time.

To display your user information and the date and time:

Press (Special), and then dial 300.

NOTE

If your system administrator has enabled Transfer-on-Connect for your endpoint,

you are automatically connected to calls transferred to your extension after the

transferring party hangs up. If this option is turned off, you must press a Call button

to answer calls transferred to your extension.

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Mitel Inter-Tel Betriebsanweisung Seite 41