Mitel INT4000 Betriebsanweisung

INT4000 MITEL User Guide

ContentsPage viii Mitel® INT4000 User Guide – Issue 6, December 2008Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsMitel® INT4000 User Guide – Issue 6, December 2008 Page ixIntelligent Directory Search . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 1Getting StartedGetting StartedIntroductionThe instructions in this guide are for using the IN

Getting StartedPage 2 Mitel® INT4000 User Guide – Issue 6, December 2008INT4000 FeaturesYour INT4000 shown here contains many features and accessories

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 3Getting StartedBasic Message Display FunctionsBasic Button FunctionsIn addition to the button

Getting StartedPage 4 Mitel® INT4000 User Guide – Issue 6, December 2008DisplayYour INT4000 has two lines of display with 16 characters per line. When

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 5Getting StartedInstalling the INT4000Select a location for the INT4000 that is away from exce

Getting StartedPage 6 Mitel® INT4000 User Guide – Issue 6, December 2008Connecting Power to the Base and Charger UnitsConnect the smaller AC adapter w

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 7Getting StartedAttaching the Belt Clip to the HandsetYou can use the belt clip to attach the

Getting StartedPage 8 Mitel® INT4000 User Guide – Issue 6, December 2008Charging the Handset Battery PackTo charge the battery pack:1. Place the hand

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 9Getting StartedInstalling the Battery Pack in the HandsetTo install the battery pack:1. Remo

Getting StartedPage 10 Mitel® INT4000 User Guide – Issue 6, December 2008Wall Mount InstallationYour INT4000 is designed to be mounted on a standard w

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 11Getting StartedDirect Wall MountingIf you do not have a standard wall plate, you can mount y

Getting StartedPage 12 Mitel® INT4000 User Guide – Issue 6, December 2008Charging Unit Wall MountingThe charging unit is also designed to be wall moun

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 13Getting Started3. Slide the wall mount stand into the notches on the bottom of the charging

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 15Answering and Placing CallsAnswering and Placing CallsMaking and receiving calls is the basi

Answering and Placing CallsPage 16 Mitel® INT4000 User Guide – Issue 6, December 2008Internal CallsYour extension number allows other people to place

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 17Answering and Placing CallsReceiving Internal CallsTo receive an internal call:Press or li

Mitel® INT4000 User Guide – Issue 6, December 2008 Page iNoticeThis guide is released by Mitel Networks Corporation and provides information necessary

Answering and Placing CallsPage 18 Mitel® INT4000 User Guide – Issue 6, December 2008Emergency CallsTo make an emergency call:Press the CALL button an

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 19Answering and Placing CallsPlacing Conference CallsWith the Conference feature, you can esta

Answering and Placing CallsPage 20 Mitel® INT4000 User Guide – Issue 6, December 2008Transferring to an External Number1. Press .2. Select an outgoi

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 21Answering and Placing Calls2. Do one of the following: • To forward to an external telephon

Answering and Placing CallsPage 22 Mitel® INT4000 User Guide – Issue 6, December 2008Displaying Information on Your EndpointYour INT4000 has two lines

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 23Answering and Placing CallsUsing Do-Not-Disturb ModeIf you are away from your desk, or if yo

Answering and Placing CallsPage 24 Mitel® INT4000 User Guide – Issue 6, December 2008To enable DND:1. Dial . 2. Dial the two-digit number correspond

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 25Answering and Placing CallsUsing Reminder MessagesNever be late for a meeting again! With Re

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 27Call FeaturesCall FeaturesThe following sections describe call-related features. In this sec

Page ii Mitel® INT4000 User Guide – Issue 6, December 2008Important Safety Instructions and PrecautionsSafety NoticesThe following notices may appear

Call FeaturesPage 28 Mitel® INT4000 User Guide – Issue 6, December 2008Speed DialingSpeed dialing allows you (and your System Administrator) to store

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 29Call Features4. Dial the extension number or telephone number to store. • Change to numeric

Call FeaturesPage 30 Mitel® INT4000 User Guide – Issue 6, December 2008PagingThe Paging feature allows you to make an announcement through endpoint sp

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 31Call FeaturesProgramming Your Feature ButtonsDepending on how your system is programmed, som

Call FeaturesPage 32 Mitel® INT4000 User Guide – Issue 6, December 2008Default Feature CodesUse the blank spaces below to enter custom feature codes,

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 33Call FeaturesDefault Station 394Directory (IDS or Basic) 307Display Time And Date 300Do-Not-

Call FeaturesPage 34 Mitel® INT4000 User Guide – Issue 6, December 2008Using Call LoggingThe Call Logging feature stores a record of your missed, rece

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 35Call FeaturesUsing Telephone DirectoriesWith telephone directories, you can use the dialpad

Call FeaturesPage 36 Mitel® INT4000 User Guide – Issue 6, December 2008To search for a directory name or feature using IDS:1. Dial and select one o

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 37Call Features4. Press to begin the search.5. Press to dial a number or activate a featu

Mitel® INT4000 User Guide – Issue 6, December 2008 Page iiiSafety InstructionsFor use with CSA Certified (NRTL/C) Inter-Tel Converged Communications P

Call FeaturesPage 38 Mitel® INT4000 User Guide – Issue 6, December 2008Remote Feature Access To access your endpoint from another endpoint:1. Dial .2.

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 39Call FeaturesTo use the Agent Help feature while on a call:1. Press and . If you hear rep

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 41Hunt GroupsHunt GroupsYour system may be programmed with “hunt groups.” Hunt groups are grou

Hunt GroupsPage 42 Mitel® INT4000 User Guide – Issue 6, December 20082. Do one of the following: • Enter the desired ACD hunt group number. • Press

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 43Hunt GroupsLogging Out of ACD Hunt GroupsYou can log out of all ACD hunt groups at once or l

Mitel® INT4000 User Guide – Issue 6, December 2008 Page 45TroubleshootingTroubleshootingIntroductionIf you want to know more about your endpoint this

TroubleshootingPage 46 Mitel® INT4000 User Guide – Issue 6, December 2008Frequently Asked Questions (FAQ)This section includes some of the most freque

IndexMitel® INT4000 User Guide – Issue 6, December 2008 Page 47AAbbreviations 4About the Telephone System 1Answering and Placing Calls 15Attaching

Page iv Mitel® INT4000 User Guide – Issue 6, December 2008Software UpdatesThe handset may require occasional software updates when new versions are av

IndexPage 48 Mitel® INT4000 User Guide – Issue 6, December 2008RReceiving External Calls 17Receiving Internal Calls 17Requesting Agent Help 38SSett

Part No. 935.0357Issue 6, December 2008A:46/1468A

Mitel® INT4000 User Guide – Issue 6, December 2008 Page vPrivacyCordless endpoints are radio devices. Communications between the Handset and Base Unit

Page vi Mitel® INT4000 User Guide – Issue 6, December 2008Notice to Canadian CustomersThe Class A digital apparatus complies with Canadian ICES-003.No

ContentsMitel® INT4000 User Guide – Issue 6, December 2008 Page viiContentsGetting Started 1Introduction . . . . . . . . . . . . . . . . . . . . . . .