Mitel SX-2000 Light Spezifikationen

INSTALLATION AND MAINTENANCE GUIDE

OPS Manager Installation and Maintenance Guide4Where to find more informationIntroducing OPS Manager - provides an overview of the OPS Manager feature

OPS Manager Installation and Maintenance Guide94

Appendix CGlossary

OPS Manager Installation and Maintenance Guide96

Glossary97GlossaryAutomated software distribution: Software upgrades can be distributed to networked PBXs automatically. Maintenance personnel are not

OPS Manager Installation and Maintenance Guide98

Index99AAccounts, for OPS 16Active Service Pages 50Addressgateway 16internet 16Administration rights, NT 49Applet file, downloading to clients 36Audie

OPS Manager Installation and Maintenance Guide100HHard disk failure, recovery 80Health, checklist 47Help, provided on-line, 4host names 16IIDS server,

Index101Platforminstalling 11power down 77power up 77requirements 11, 87unpacking 11Platform requirementsclient station 92IDS server 93Pointer symbol,

OPS Manager Installation and Maintenance Guide102Subnet mask 16SX-2000software load 9software options 9Symbols, meaning of 3Synchronizationdirectory s

Chapter 2Installation and Configuration

OPS Manager Installation and Maintenance Guide6

Installation and Configuration7IntroductionThis chapter provides instructions on how to • Install an OPS Manager platform (integrated solution)• Insta

OPS Manager Installation and Maintenance Guide8Figure 1: Typical OPS Manager configuration

Installation and Configuration9Software-only packageOPS Manager is a software application that you install on your own server or workstation.The OPS M

OPS Manager Installation and Maintenance Guide10Installing the OPS Manager serverTo install the OPS Manager server, you must complete the following ta

Installation and Configuration11Install the server platformTo install the server you must unpack the platform components, position the server unit, co

OPS Manager Installation and Maintenance Guide12Connect the SAMThe security access module (SAM), which connects to the rear panel of the server, provi

Installation and Configuration13Figure 2: Connecting the SAM to a parallel port• If the server to which you are connecting the SAM has a USB port, c

iiNOTICEThe information contained in this document is believed to be accurate in all respects but isnot warranted by Mitel Networks Corporation (MITEL

OPS Manager Installation and Maintenance Guide14Figure 3: Connecting the SAM to a USB port

Installation and Configuration15Connect the server to the TCP/IP LANConnect the LAN cable to the ethernet card in the server (see Figure 4).Figure 4:

OPS Manager Installation and Maintenance Guide16Configure the OPS Manager serverBefore you configure the OPS Manager server onto the LAN, ensure that

Installation and Configuration17Program the FTP user account and passwordYou must program a user account and password for the FTP services. FTP is use

OPS Manager Installation and Maintenance Guide18Figure 5: User Manager window (Windows NT)2. From the User menu, click Select Domain; then, in the d

Installation and Configuration19Figure 6: User Properties window (Windows NT)4. After you have created the FTP account, highlight the account. Then,

OPS Manager Installation and Maintenance Guide20Figure 7: Local Groups Properties window (Windows NT)3. Click Add, and add your users and groups.Con

Installation and Configuration21Figure 8: Configuring FTP Services (Windows NT)1. Click OK.2. Double-click on the computer for the WWW services. The

OPS Manager Installation and Maintenance Guide22Figure 9: Configuring the WWW services (Windows NT)4. Click OK.For IIS41. Click Start, point to Prog

Installation and Configuration23Figure 10: Configuring FTP Site Properties (Windows NT)1. Click OK.2. Right-click on the site for the Web services a

Table of ContentsiiiChapter 1: About this GuideAbout this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

OPS Manager Installation and Maintenance Guide24Figure 11: Configuring the Web site properties (Windows NT)6. Click OK.Set up FTP and WWW user accou

Installation and Configuration25Program the FTP user account to support FTP services1. Click Start, click Programs, click Administrative Tools, and th

OPS Manager Installation and Maintenance Guide26Figure 13: Adding a New User (Windows 2000)6. Complete the user information and click Create.Assign

Installation and Configuration27Figure 14: Local Properties window (Windows 2000)5. Click Add and add your users and groups.6. Click OK.Configure FT

OPS Manager Installation and Maintenance Guide284. Ensure that the “Allow Anonymous Connections” check box is checked and the “Allow only Anonymous Co

Installation and Configuration299. Ensure that the “Allow Anonymous Connections” check box is checked.Figure 16: Web Site Properties window (Windows

OPS Manager Installation and Maintenance Guide30Set up FTP and WWW user account and services (Windows XP Professional)Before you beginWindows XP Profe

Installation and Configuration31Figure 17: Local Users and Groups window (Windows XP Professional)3. Click Action, and then click New User...

OPS Manager Installation and Maintenance Guide32Figure 18: New User window (Windows XP Professional)4. Complete the user and password information as

Installation and Configuration33Figure 19: Mitel OPS Manager Group Properties window(Windows XP Professional)4. Click Add, and add users or groups t

OPS Manager Installation and Maintenance GuideivEnabling optional software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

OPS Manager Installation and Maintenance Guide344. Right-click on the FTP site that will be used for OPS Manager, and then click Properties. The FTP s

Installation and Configuration35Figure 21: Authentication Methods window (Windows XP Professional)13. Click OK.Connect the network elements to the L

OPS Manager Installation and Maintenance Guide36Install the Java Plug-inThe Java Plug-in by Sun Micro-Systems improves the performance of the OPS Mana

Installation and Configuration376. Click Advanced.The Edit File Type dialog box opens.7. Select open from the “Actions” list.8. Click Edit.The “Editin

OPS Manager Installation and Maintenance Guide383. Click Assign.The Assign Port Dialog box opens.4. Select VT100 or Pager.5. Click OK.6. Click Configu

Installation and Configuration393. If you receive dialog boxes, read the information, and click Grant. The OPS Manager Log In window appears.Figure 23

OPS Manager Installation and Maintenance Guide40- click on the OPS Client JAR link and the File Download dialog box will appear, and- click Save and

Installation and Configuration41Configure the network elementsThe network element communicates its alarms (UDT messages) directly to the OPS Manager s

OPS Manager Installation and Maintenance Guide427. In the User Name field enter your element user name; in the Password field enter your password. You

Installation and Configuration43Load and distribute the network element softwareTypically a new installation of OPS Manager software also includes an

Table of ContentsvClient workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92Mitel 3

OPS Manager Installation and Maintenance Guide44

Chapter 3Routine Maintenance

OPS Manager Installation and Maintenance Guide46

Routine Maintenance47Is the managed network healthy?; OPS Manager server hard drive backed up on network drive; OPS Manager database backed up on tape

OPS Manager Installation and Maintenance Guide487. Ensure that regular Directory Service synchronizations are scheduled. See Integrated Directory Serv

Routine Maintenance49Loading OPS Manager softwareTo perform the software installation, you need• Windows Administration rights• Your user name and com

OPS Manager Installation and Maintenance Guide50To load the OPS Manager software1. Log into Windows with Administration rights.2. Exit all Windows pro

Routine Maintenance51Figure 24: Selecting Software Components (Custom Installation only)8. Review the information in the Start Copying Files dialog

OPS Manager Installation and Maintenance Guide5210. The OPS Manager installation program will automatically install the Expect for Windows program if

Routine Maintenance53Novell: name of any organization units (ou’s) and the name of the organization in your NDS tree from Novell® eDirectory• Host nam

OPS Manager Installation and Maintenance Guidevi

OPS Manager Installation and Maintenance Guide54For Lotus Notes, you specify the path to the default container. For exampleExample 1: John Smith/Mitel

Routine Maintenance556. In the "MitelMail Server Container" dialog box, specify the location on the directory server where this OPS Manager

OPS Manager Installation and Maintenance Guide568. Enter the following information for the OPS Manager user account:For Active Directory, Microsoft Ex

Routine Maintenance57Enabling optional softwareTo purchase software options, such as Integrated Directory Services, call the Mitel Order Desk, provide

OPS Manager Installation and Maintenance Guide58Uninstalling softwareTo uninstall the OPS Manager software1. Click Start, click Settings, and then cli

Routine Maintenance59Figure 26: Reboot Scheduler2. Click the Schedule check box.3. Click the desired day(s) of the week.4. Enter the time in 24-hour

OPS Manager Installation and Maintenance Guide60To disable a scheduled reboot1. Clear the Reboot check box.2. Click OK.To disable the displayed messag

Routine Maintenance61About the Mitel Service Recovery ManagerEach time you start the OPS Manager server, it automatically starts the Service Recovery

OPS Manager Installation and Maintenance Guide62Using the Mitel Service Recovery ManagerFrom the Mitel Services Recovery Manager application, you can•

Routine Maintenance63Figure 27: Mitel Service Recovery ManagerAbout service dependenciesDependent and Interdependent services are restarted only aft

Chapter 1About this Guide

OPS Manager Installation and Maintenance Guide64Starting and stopping servicesYou can start and stop the services that are listed in the window. To st

Routine Maintenance65Setting security access privilegesThere are six security levels using Windows Local Groups on the OPS Manager Server. Local users

OPS Manager Installation and Maintenance Guide66Full Propagate ToNetwork Elements no no no no no yesDirectory Server no no no no no yesFull Collect

Routine Maintenance67Alarms Audit yes yes no yes no yesAlarms PagingDemand Paging yes no no yes no yesDevice Configuration yes no no yes no yesSe

OPS Manager Installation and Maintenance Guide68Printing maintenance information from network elementsInformation from remote network elements can be

Routine Maintenance69PrintSys Info: SHOW PRINT -------------------------------------------------------------------------------------------PORT NAME TY

OPS Manager Installation and Maintenance Guide707. Route the file to LPR3’s print job queue by entering PRINT ∗.MAINTENANCE.SESSION_LOG /PORT LPR3The

Routine Maintenance71The printed output has the following layout:Printing LogsUse the following procedure to print network element logs, such as SMDR

OPS Manager Installation and Maintenance Guide724. Use the LOGSYS READ command to specify the type of logs needed and store them into a temporary file

Routine Maintenance739. From the Specific menu, click Capture off.The printed output has the following layout:----------------------------------------

OPS Manager Installation and Maintenance Guide2

OPS Manager Installation and Maintenance Guide74

Chapter 4Troubleshooting and Repair

OPS Manager nstallation and Maintenance Guide76

Troubleshooting and Repair77Power down and power up proceduresPowering down the server1. Close any system management sessions (for example: SX-2000 ma

OPS Manager nstallation and Maintenance Guide78Correcting OPS Manager database errorsTo restore backed up OPS Manager data to the OPS Manager database

Troubleshooting and Repair79Checking the OPS Manager servicesOn OPS Manager systems, you check the status of the OPS Manager services from the Mitel S

OPS Manager nstallation and Maintenance Guide80Recovering from a corrupted hard diskIf you have a recent backup of the server hard drive on a network

Troubleshooting and Repair81Enhancing alarms paging delivery time To determine whether better performance is possible, first determine whether the pro

OPS Manager nstallation and Maintenance Guide82Field-replaceable unitsFor a listing of field-replaceable units, please consult the Mitel Price List.Re

Appendix AFile Structure

About this Guide3About this guideOPS Manager provides system and network management for SX-2000® systems and Mitel® 3300 Integrated Communications Pla

OPS Manager Installation and Maintenance Guide84

File Structure85OPS Manager file structureThe OPS Manager files are installed in the following directoriesc:\Program Files\Mitel\OPSManager\.\Bin Cont

OPS Manager Installation and Maintenance Guide86

Appendix BPlatform Requirements

OPS Manager Installation and Maintenance Guide88

Platform Requirements89External software dependanciesThe following table lists the software versions that OPS Manager supports. Table 3: Supported s

OPS Manager Installation and Maintenance Guide90Platform softwareSystem and Network Management optionsOPS Manager with the System option or the Networ

Platform Requirements91• Lotus Notes/Domino 5.09aFor the OPS Manager client, one of the following browsers is required:• Microsoft Internet Explorer 5

OPS Manager Installation and Maintenance Guide92Local area network• IEEE 802.3• 10 Mbs Ethernet interface• 10 MB Ethernet connection for each SX-2000

Platform Requirements93Hardware (minimums)• 10 Mbs Ethernet interface or a modem• Pentium 133 Mhz• 64 MB RAMMitel 3300 ICPsSoftware• 3300 ICP, Release