Mitel SX-2000 Bedienungsanleitung

GENERAL INFORMATION GUIDELIGHTWARE 19, RELEASE 3.1

x Revision A 50003510SX-200 General Information GuideMoving Stations and SUPERSET Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide86 Revision A 50003510Mitel Networks Programmable Key Module 12The Mitel Networks Programmable Key Module 12 (PKM 12)

Peripherals50003510 Revision A 87Mitel Networks Programmable Key Module 48 The Mitel Networks Programmable Key Module 48 (PKM 48) provides SUPERSET 40

SX-200 General Information Guide88 Revision A 50003510Interface ModulesSUPERSET Interface Module 1A SUPERSET Interface Module (SIM1) is installed in a

Peripherals50003510 Revision A 89SUPERSET Interface Module 2The SUPERSET nterface Module (SIM2) allows the connection of one Mitel Networks 5410 Progr

SX-200 General Information Guide90 Revision A 50003510DSS/BLF Interface UnitThe Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit allows

Peripherals50003510 Revision A 91Music-On-Hold/Pager Unit (DMP)The Music-On-Hold/Pager unit interfaces a standard SX-200 ML DNIC port to the following

SX-200 General Information Guide92 Revision A 50003510DATASET 2100 series supports asynchronous data communications from 110 bps to19.2 kbps, and sync

Peripherals50003510 Revision A 93DATASET 2103 Standalone The standalone DATASET 2103 is a synchronous/asynchronous dataset which is used to interface

SX-200 General Information Guide94 Revision A 50003510SMART-1® DevicesThe SMART-1 device is a Programmable Communication Controller (PCC). It can be i

Peripherals50003510 Revision A 95Digital Line Monitor (DLM)The Digital Line Monitor (DLM) is an interface used to record voice information from Mitel

50003510 Revision A xiTable of ContentsSpeed Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide96 Revision A 50003510Alternate Greetings: Each port can use one of eight alternate greeting sets (Open, Closed, or Te

Peripherals50003510 Revision A 97Message Envelope: Played prior to beginning of each message, containing priority type, date, and time (including call

SX-200 General Information Guide98 Revision A 50003510Notification options may be changed by the system administrator. They may also be modified by th

Peripherals50003510 Revision A 99NuPoint Messenger Voice MailThe NuPoint Messenger voice mail is a full-featured, PC-based voice mail system which sup

SX-200 General Information Guide100 Revision A 50003510

50003510 Revision A 101 Feature Description The features serve the following categories:• System• Telephone• Attendant and Subattendant• Key System Su

SX-200 General Information Guide102 Revision A 50003510Feature CategoriesThe table below alphabetically lists the SX-200 EL/ML features, provides the

Feature Description50003510 Revision A 103Attendant Calls Forwarded On No AnswerPre LW 15 •Attendant Conference Pre LW 15 •Attendant Console Display L

SX-200 General Information Guide104 Revision A 50003510Attendant Emergency Call (911) DetectionLW 17 Rel 3.1 •Attendant Extension Busy-OutPre LW 15 •

Feature Description50003510 Revision A 105Attendant Trunk Busy-OutPre LW 15 •Attendant Trunk Group Status DisplayPre LW 15 •Auto-Answer Pre LW 15 • •A

xii Revision A 50003510SX-200 General Information Guide Purchasable System Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide106 Revision A 50003510ACD - Recorded AnnouncementsPre LW 15 •ACD - Sets Pre LW 15 •Automatic Number Identification (A

Feature Description50003510 Revision A 107Call Forwarding - I’m HerePre LW 15 •Call Forwarding - Internal / External SplitPre LW 15 •Call Forwarding -

SX-200 General Information Guide108 Revision A 50003510CO Line Key Pre LW 15 • •CO Line - Select Direct Pre LW 15 • •CO Line Type - Direct Access -

Feature Description50003510 Revision A 109Data Station Message Detail Recording (Data SMDR)Pre LW 15 • •Data Station Queuing Pre LW 15 •Data Transceiv

SX-200 General Information Guide110 Revision A 50003510Display Caller ID on Non-Prime LinesLW 19 Rel 2.0 •Display Keys Pre LW 15 •Do Not Disturb Pre L

Feature Description50003510 Revision A 111Headset Mode Feature KeyLW 17 Rel 3.0 • Headset Mode - AutomaticLW 18 Rel 1.0Headset Operation Pre LW 15 •He

SX-200 General Information Guide112 Revision A 50003510Hotel/Motel - CLASS (station side) for Analog TelephonesLW 18 Rel 1.0 •Hotel / Motel -Do Not Di

Feature Description50003510 Revision A 113Hotel / Motel -Room Search ScreenPre LW 15 •Hotel / Motel - Room Status DisplayPre LW 15 •Hotel / Motel - Ro

SX-200 General Information Guide114 Revision A 50003510Messaging - Call Me Back Pre LW 15 •Meter Pulse Collection Pre LW 15 •MILINK Data Module LW 15

Feature Description50003510 Revision A 115ONS Positive Disconnect LW 18 Rel 2.0 • •ONS Ring Groups LW 19 Rel 2.0 •Originate Only ExtensionsPre LW 15 •

50003510 Revision A xiiiTable of ContentsPhysical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide116 Revision A 50003510Reminder Pre LW 15 • •Reminders - Multiple LW 18 Rel 1.0 • •Resale Package Pre LW 15 •Ringer Co

Feature Description50003510 Revision A 117Subattendant - Date and Time SetupPre LW 15 •Subattendant - Hold PositionsPre LW 15 •Subattendant - LDN Keys

SX-200 General Information Guide118 Revision A 50003510Trunk Answer From Any Station (TAFAS)Pre LW 15 •Trunk Circuit Descriptor OptionsPre LW 15 •Trun

Feature Description50003510 Revision A 119Abbreviated DialThe Abbreviated Dial feature allows trunks and extensions to be accessed by dialing a two-to

SX-200 General Information Guide120 Revision A 50003510The caller’s COS and COR can be changed (traveling class of service) when a valid Account Code

Feature Description50003510 Revision A 121with the Account Code. The account code’s COS and COR replace the COS and COR associated with the trunk bein

SX-200 General Information Guide122 Revision A 50003510Attendant Bell OffThe Attendant Bell Off feature allows the Attendant to mute the console ringe

Feature Description50003510 Revision A 123Attendant ConferenceThe Attendant Conference feature allows the Attendant to enter into a conference with th

SX-200 General Information Guide124 Revision A 50003510Attendant Console LDN KeysEach console has nine programmable listed directory number (LDN) posi

Feature Description50003510 Revision A 125• F1 (RECALL): Recalls of calls handled by the console, or for multiple console operation, by any console in

xiv Revision A 50003510SX-200 General Information Guide

SX-200 General Information Guide126 Revision A 50003510Attendant Function AccessBy pressing the console FUNCTION key and the ATT FUNCTION softkey, the

Feature Description50003510 Revision A 127If the Attendant is visually impaired and unable to see the HOLD key LED, the Attendant Hold Position Securi

SX-200 General Information Guide128 Revision A 50003510When the user returns and calls the Attendant, the “MSW” indicator appears on the console displ

Feature Description50003510 Revision A 129Attendant Serial CallThe Attendant Serial Call feature allows an incoming trunk call to be set as a serial c

SX-200 General Information Guide130 Revision A 50003510Attendant Trunk Busy-OutThe Attendant may busy-out a trunk to prevent access to the trunk, and

Feature Description50003510 Revision A 131Auto-Attendant groups also have several options programmable through customer data entry (CDE) including•Nam

SX-200 General Information Guide132 Revision A 50003510• Not valid for caller type• Feature restricted.Using the tenant of the first member of the aut

Feature Description50003510 Revision A 133performance needed to ensure satisfaction in the most demanding telemarketing environments. For maximum effi

SX-200 General Information Guide134 Revision A 50003510ACD - MobilityACD Agents and Supervisors are completely mobile. All ACD positions are linked to

Feature Description50003510 Revision A 135ACD - Recorded Announcements Recorded announcements are used to tell callers about the progress of their cal

50003510 Revision A 1Product OverviewThe SX-200® EL and SX-200 ML systems are a microprocessor-controlled telephone system that handles both voice and

SX-200 General Information Guide136 Revision A 50003510up to a maximum of 10 digits in length. By default, ANI and DNIS numbers are not recorded in SM

Feature Description50003510 Revision A 137• Return Dial Tone - allows the system to simulate CO dial tone for customers who consider that its absence

SX-200 General Information Guide138 Revision A 50003510Appearances to ring. If the line is a key line, the indicator indicates whether or not the line

Feature Description50003510 Revision A 139• Call Forwarding - Forced Call ForwardThis feature allows a SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, S

SX-200 General Information Guide140 Revision A 50003510Call LoggingCall Logging provides the telephone user with a log showing a list of all the calls

Feature Description50003510 Revision A 141and then returns to idle, the callback is handled in the same way as Callback Busy. Up to 100 Callback reque

SX-200 General Information Guide142 Revision A 50003510A CENTREX extension can be put on softhold to dial another extension, by sending out a Flash Ov

Feature Description50003510 Revision A 143Class of Service (COS)Each extension, trunk, SUPERSET telephone, dataset, ACD position, or console is assign

SX-200 General Information Guide144 Revision A 50003510digit is not dialed within a preselected time. A conflict exists between two extension numbers

Feature Description50003510 Revision A 145Data: Account CodesVerified and unverified Account Codes can be applied to internal, external or long distan

SX-200 General Information Guide2 Revision A 50003510Generic 1003 software, introduced at the same time, offered advanced business features such as mo

SX-200 General Information Guide146 Revision A 50003510Data: Auto AnswerThis feature supports automatic answering destination data devices. When the d

Feature Description50003510 Revision A 147DATASET 2103 Standalone supports asynchronous data communications from 110 bps to 19.2 kbps, and synchronous

SX-200 General Information Guide148 Revision A 50003510Data: DTRX HelpThe Data Transceiver (DTRX) provides on-line help.Data: DTRX HotlineA dataset ca

Feature Description50003510 Revision A 149Dictation TrunksThis feature indefinitely extends the dialing stage on a trunk to allow tone-to-pulse or pul

SX-200 General Information Guide150 Revision A 50003510• Talking to another party that can be put on soft hold - pressing the DSS key will put the oth

Feature Description50003510 Revision A 151Direct Trunk Select calls bypass the system’s Automatic Route Selection feature and are therefore unaffected

SX-200 General Information Guide152 Revision A 50003510Emergency Calls (911) - Detection and Reporting to Attendant ConsolesThis feature alerts the at

Feature Description50003510 Revision A 153- "Outgoing Call Restriction" disabled- "Vacant /Reserved Room Default Call Restriction&qu

SX-200 General Information Guide154 Revision A 50003510The feature keys available on SUPERSET 4015, SUPERSET 410, and SUPERSET 3DN telephones include•

Feature Description50003510 Revision A 155an indication on the adjacent LCD or LED indicator indicates when the feature becomes available to the user.

Product Overview50003510 Revision A 3international standard for voice, data, and signaling with end-to-end digital compatability worldwide, regardless

SX-200 General Information Guide156 Revision A 50003510• Headset Mode• Handset Mute (not available on SUPERSET 420 telephones)• Group Listen (availabl

Feature Description50003510 Revision A 157keys listed above and marked with two asterisks (**), the adjacent LCD or LED indicators are inoperative.Fla

SX-200 General Information Guide158 Revision A 50003510Flash TimingThe Flash Timer is a system wide programmable item. Its value applies to all indust

Feature Description50003510 Revision A 159Handsfree OperationThis feature enables users of SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 410,

SX-200 General Information Guide160 Revision A 50003510Headset with In-Line Switch OperationSUPERSET 4000 telephones can be equipped with headsets tha

Feature Description50003510 Revision A 161The Hotel/Motel feature package is designed specifically for use in the hotel environment. The features faci

SX-200 General Information Guide162 Revision A 50003510Hotel/Motel - Attendant Message Waiting Setup and CancelA message waiting indication can be lef

Feature Description50003510 Revision A 163Hotel/Motel - Audit ScreenThe Audit Screen in entered from the House Statistics screen by pressing the Audit

SX-200 General Information Guide164 Revision A 50003510The Attendant can assign any of the levels to a particular room. In addition, the system automa

Feature Description50003510 Revision A 165Hotel/Motel - Guest Room Message RetrievalA message waiting indication set by the Attendant can be• A flashi

SX-200 General Information Guide4 Revision A 50003510The Theme - Flexibility, Reliability, UsabilityThe SX-200 EL and SX-200 ML systems are advanced m

SX-200 General Information Guide166 Revision A 50003510Six softkeys gives access to other modes of operation:•Audits• Guest Search•Quit• Refresh (used

Feature Description50003510 Revision A 167“Room being accessed by another user. Try again later.” appears on the screen. Guest names can be entered, c

SX-200 General Information Guide168 Revision A 50003510Automatic Wakeup: This feature allows the Attendant to enable or disable an automatic wakeup on

Feature Description50003510 Revision A 169or Room Number requires that a room code (a COS name) be entered to specify the type of room, such as single

SX-200 General Information Guide170 Revision A 50003510Front Desk Terminal: Room status for a particular room is displayed on the Guest Room update sc

Feature Description50003510 Revision A 171Hotel/Motel - Suite ServicesSuite Services associates multiple telephones with one another in a hotel suite

SX-200 General Information Guide172 Revision A 50003510Internal Number BlockBlocks the number of the station/set on the display of SUPERSET 4000 telep

Feature Description50003510 Revision A 173Line PrivacyThis feature ensures that, if desired, conversations on Key, Direct Trunk Select, CO Line, and P

SX-200 General Information Guide174 Revision A 50003510Multicall Line: A Multicall Line is an appearance of one extension number on two or more teleph

Feature Description50003510 Revision A 175Direction: Direction can restrict calling for an appearance of a line to Both-Way, Incoming-Only, or Outgoin

Product Overview50003510 Revision A 5SX-200 EL SystemThe SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes. The SX-

SX-200 General Information Guide176 Revision A 50003510Messaging - Call Me BackA set user calling a busy or unanswered set can leave a message for the

Feature Description50003510 Revision A 177The MILINK data module is positioned beside or under the user’s SUPERSET 410, SUPERSET 420, or SUPERSET 430

SX-200 General Information Guide178 Revision A 50003510The ISDN Network Gateway interfaces the following SX-200 peripheral devices with the ISDN netwo

Feature Description50003510 Revision A 179NamesThe system programmer can assign names to Extensions, Classes of Service, Tenants, Trunks, Trunk Groups

SX-200 General Information Guide180 Revision A 50003510Night ServicesThe system has three different service modes: DAY, NIGHT1, or NIGHT2. When the sy

Feature Description50003510 Revision A 181Originate Only ExtensionThis feature allows an extension or dataset to originate calls. The extension can on

SX-200 General Information Guide182 Revision A 50003510the access code dialed. If an extension tries to access busy paging equipment, Busy Tone is ret

Feature Description50003510 Revision A 183Parallel Connection of Industry-Standard TelephonesA maximum of three industry-standard telephones equipped

SX-200 General Information Guide184 Revision A 50003510Customer programming printouts may be directed to any or all of seven user defined printers. A

Feature Description50003510 Revision A 185Keys are arranged in four vertical rows on the PKM 48. Beside each key is a Line Status Display that indicat

NOTICEThe information contained in this document is believed to be accurate in all respectsbut is not warranted by Mitel Networks Corporation (MITEL‚)

SX-200 General Information Guide6 Revision A 50003510The six peripheral bays can be SX-200 peripheral cabinets, SX-200 LIGHT peripheral cabinets, SX-2

SX-200 General Information Guide186 Revision A 50003510Receive Only ExtensionsAn industry-standard telephone with this class of service (COS) option,

Feature Description50003510 Revision A 187Ringing PlanThe SX-200 EL and SX-200 ML systems are fully compatible with the North American public switched

SX-200 General Information Guide188 Revision A 50003510providers. The ability to insert a pause is available to SUPERSET 4015, SUPERSET 4025, SUPERSE

Feature Description50003510 Revision A 189The Enhanced Subattendant position can perform functions for extension users; set up and cancel Call Forward

SX-200 General Information Guide190 Revision A 50003510Subattendant - Calls Waiting IndicationThe Calls Waiting indicator appears in all call processi

Feature Description50003510 Revision A 191The LDN keys and the Recall key act as call queueing indicators. Unlike line keys, they cannot be selected t

SX-200 General Information Guide192 Revision A 50003510Subattendant - Station DND SetupThe Subattendant may set up or cancel Do Not Disturb (DND) for

Feature Description50003510 Revision A 193Swap (Trade Calls)This feature permits a SUPERSET telephone user to switch the conversation between two call

SX-200 General Information Guide194 Revision A 50003510TenantingUsing the tenanting feature, up to 25 small businesses, or departments of a larger bus

Feature Description50003510 Revision A 195TransferThis feature allows a telephone user, on an established call, to put the call on consultation hold,

Product Overview50003510 Revision A 7SX-200 ML SystemThe SX-200 ML system can support up to one peripheral bay or cabinet. The SX-200 ML System has th

SX-200 General Information Guide196 Revision A 50003510system on DID type trunks are assumed to be outside calls. Callers therefore receive different

Feature Description50003510 Revision A 197Trunk Support - Direct Inward Dial (DID)The DID trunk types supported are Wink Start, Delay Dial and Immedia

SX-200 General Information Guide198 Revision A 50003510• Mitel Express Messenger• NuPoint Messenger - Softkey Support.• Single Button Transfer to Voic

50003510 Revision A 199 Feature LevelsThe MOSS option, Feature Level, provides controlled access to selected features in new software releases. Custom

SX-200 General Information Guide200 Revision A 50003510

50003510 Revision A 201 Purchasable System OptionsThe SX-200 LIGHTWARE 19 software package includes all the available features. The System ID module,

SX-200 General Information Guide202 Revision A 50003510MyAdministrator Access: Allows you to use the SX-200 MyAdministrator application. This applicat

Purchasable System Options50003510 Revision A 203PRI Card: D-Channel Backup Used for signaling to establish and maintain the circuit, and to send use

SX-200 General Information Guide204 Revision A 50003510MITEL Application Interface: Enables the MITEL Application Interface Package (MAI). Automated

50003510 Revision A 205 MaintenanceIntroductionReliability is a key factor in the choice of any communications system. The SX-200 system is rugged, de

SX-200 General Information Guide8 Revision A 50003510SX-200 ELx CabinetThe SX-200 EL and the SX-200 ML system use the same rack mount (RM) horizontal

SX-200 General Information Guide206 Revision A 50003510Maintenance FunctionsThe objectives of the maintenance functions are to isolate a fault to a re

Maintenance50003510 Revision A 207Alarm Status DisplayThe maintainer can display current system alarm levels for the entire system or for separate cat

SX-200 General Information Guide208 Revision A 50003510• Background• Directed.Power-up diagnostic routines consist of the complete set of diagnostics

Maintenance50003510 Revision A 209Remove from Service, Return to ServiceThe maintainer can remove a line, trunk,or receiver circuit from service for m

SX-200 General Information Guide210 Revision A 50003510• Test any peripheral circuit in the digital bays• Test any printer on the system, other than t

Maintenance50003510 Revision A 211Types of DiagnosticsThere are three types of diagnostic routines:•Power-up• Background• Directed.Power-up diagnostic

SX-200 General Information Guide212 Revision A 50003510

50003510 Revision A 213 Specifications By offering a balanced set of features and system configurations, the SX-200 EL/ML system becomes an ideal comm

SX-200 General Information Guide214 Revision A 50003510SiteSX-200 IP NodeTemperature 0º C to 40º C (32º F to 104º F)Humidity 15 to 95% Relative Humidi

Specifications50003510 Revision A 215Feature CapacitiesThe SX-200 EL and SX-200 ML systems offer a wide range of features through software packages. T

Product Overview50003510 Revision A 9SX-200 LIGHT Peripheral CabinetThe SX-200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal. The cabi

SX-200 General Information Guide216 Revision A 50003510Maximum number of incoming calls that can be separately identified at the attendant console 8Ma

Specifications50003510 Revision A 217System ParametersThe sale and installation of any communications equipment is subject to various local and nation

SX-200 General Information Guide218 Revision A 50003510customers with high traffic could give users enough speech paths by installing large PBXs with

Specifications50003510 Revision A 219To aid in configuring your system, the following chart can help you in determining the number of trunks required.

SX-200 General Information Guide220 Revision A 50003510Grade of ServiceThe SX-200 EL/ML Grade Of Service (GOS) in terms of blocking is outlined below.

Specifications50003510 Revision A 221Typical configured system quantities as per ATT 48002 are:Receiver ProvisioningThis section provides receiver req

SX-200 General Information Guide222 Revision A 50003510SX-200 SPINE CLASS ReceiversThe table below can be used as a guideline to determine CLASS rece

Specifications50003510 Revision A 223Assumptions made for this example of receiver requirements - CLASS hold time = 4.51 seconds average for incoming

SX-200 General Information Guide224 Revision A 50003510The table below describes receiver combinations that are available in a SPINE Bay.Physical Char

Specifications50003510 Revision A 225Electrical CharacteristicsAll power is derived from either a commercial ac source or an uninterruptible power sup

SX-200 General Information Guide10 Revision A 50003510SX-200 SPINE Peripheral Bay The SX-200 SPINE Peripheral Bay is available as a single (6 slot) or

SX-200 General Information Guide226 Revision A 50003510SX-200 IP NodeCablingThe SX-200 EL and SX-200 ML systems use standard male Amphenol 25-pair con

Specifications50003510 Revision A 227Loop LengthsLoop lengths for various cards are given below: Card TypeWire Gauge (AWG)Loop LengthDNIC Line Card or

SX-200 General Information Guide228 Revision A 50003510Regulatory ComplianceThe SX-200 EL/ML system meets the following regulatory requirements: EMC -

50003510 Revision A 229 Glossary of TermsABHSee Average Busy Hour, page 231.ABSBHSee Average Busy Season Busy Hour, page 231.A/DSee Analog/Digital, pa

SX-200 General Information Guide230 Revision A 50003510is called an A/D converter. The device that converts digital signals into their analog form (if

Glossary of Terms50003510 Revision A 231Autobaud DetectionSome data communication equipment can determine, on receipt of one or more characters, the b

SX-200 General Information Guide232 Revision A 50003510CCSA unit used in traffic analysis to denote the traffic occupancy of a switched circuit in a P

Glossary of Terms50003510 Revision A 233Class of Service (COS)A class of service has a number of different feature options assigned to it. A class of

SX-200 General Information Guide234 Revision A 50003510Critical AlarmFor each alarm category, the thresholds represent the alarm level trip points; th

Glossary of Terms50003510 Revision A 235DTMFDual tone multifrequency signaling.DTRData terminal ready RS-232 pin.DTRXData transceiver.DXAn abbreviatio

Product Overview50003510 Revision A 11SX-200 IP NodeThe SX-200 IP Node brings Voice over IP (VoIP) capabilities to the SX-200 EL. The SX-200 IP Node a

SX-200 General Information Guide236 Revision A 50003510DTRX MessagesDTRX message code used to standardize messages between Mitel Networks PBXs as well

Glossary of Terms50003510 Revision A 237Hunt GroupA hunt group is a group of stations to which incoming calls are directed by dialing a master number.

SX-200 General Information Guide238 Revision A 50003510Loop Tie TrunkA tie trunk between PBXs which is seized by the application of a loop condition o

Glossary of Terms50003510 Revision A 239ONSSee On-Premises Stations, page 239.OPSSee Off-Premises Stations.Off-Premises StationsStations which are loc

SX-200 General Information Guide240 Revision A 50003510PRI cardThe PRI (Primary Rate Interface) card provides SX-200 systems with two links of Primary

Glossary of Terms50003510 Revision A 241Station Message Detail Recording (SMDR)Station message detail recording (SMDR) records and prints out the deta

SX-200 General Information Guide242 Revision A 50003510Tie TrunksTie trunks directly interconnect two systems together. This enables a station, termin

Glossary of Terms50003510 Revision A 243NOTES:

®,™ Trademark of Corporation© Copyright 2003, CorporationAll rights reservedMitel NetworksMitel Networks

SX-200 General Information Guide12 Revision A 50003510The SX-200 IP Node requires the following SX-200 system hardware:• An SX-200 ELx Controller• One

Product Overview50003510 Revision A 13SX-200 EL/ML Peripheral DevicesThe SX-200 EL and the SX-200 ML offer a wide range of peripheral devices to meet

SX-200 General Information Guide14 Revision A 50003510Voice CapabilitiesThe SX-200 EL interfaces to analog, digital, and IP peripheral devices. The SX

Product Overview50003510 Revision A 15Mitel Networks 5305 IP Office Conference Unit: The Mitel Networks 5305 IP Office Conference Unit is a high-quali

50003510 Revision A iiiTable of ContentsProduct Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide16 Revision A 50003510Standard Telephones: Industry-standard rotary dial and DTMF telephones are supported; ONS and OP

Product Overview50003510 Revision A 17SUPERSET 4150 Telephone: The SUPERSET 4150 telephone is a multi-line digital telephone that provides advanced te

SX-200 General Information Guide18 Revision A 50003510DNIC Music-on-Hold/Paging Unit: The DNIC Music-on-Hold/Paging Unit (DMP) can be wall-mounted nex

Product Overview50003510 Revision A 19Data Capabilities Datasets provide data facilities for terminals, digital SUPERSET telephones, and other types o

SX-200 General Information Guide20 Revision A 50003510

50003510 Revision A 21 Supporting ApplicationsIn the SX-200 EL and the SX-200 ML system, groups of features have been combined into applications desig

SX-200 General Information Guide22 Revision A 50003510For computerized control and monitoring of Hotel/Motel functions, the system can interface to a

Supporting Applications50003510 Revision A 23• Door AlarmThe Door alarm generates when a monitored door opens. The monitored doors have two-wired cont

SX-200 General Information Guide24 Revision A 50003510environments. For maximum efficiency, all ACD personnel use SUPERSET 4015, SUPERSET 4025, SUPERS

Supporting Applications50003510 Revision A 25• Allows the programming of customized greetings for different incoming trunks• Lists employees associate

iv Revision A 50003510SX-200 General Information GuideSX-200 ML System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide26 Revision A 50003510Tenanting Economy of scale makes sharing system services practical. Using the tenanting features

Supporting Applications50003510 Revision A 27messages are sent and received from your personal “mailbox”. This give you access to information remotely

SX-200 General Information Guide28 Revision A 50003510Mitel Networks 6100 Contact Center SolutionsMitel Networks 6100 Contact Center Solutions (6100 C

Supporting Applications50003510 Revision A 29Mitel Networks 6500 Speech-Enabled ApplicationsMitel Networks 6500 Speech-Enabled Applications is a PC ba

SX-200 General Information Guide30 Revision A 50003510ISDN SupportThe Integrated Services Digital Network (ISDN), transmitting voice, data and video a

Supporting Applications50003510 Revision A 31The BRI card supports the following ISDN Services:• Calling Party Number (CPN) - This number substitutes

SX-200 General Information Guide32 Revision A 50003510• Call-By-Call Service Selection (CBC) - This feature allows telephone users to select the ISDN

Supporting Applications50003510 Revision A 33ISDN Network Gateway (North America only)The ISDN Network Gateway delivers the full benefits of ISDN netw

SX-200 General Information Guide34 Revision A 50003510System Fail TransferSystem Fail Transfer (SFT) (or power fail transfer) is provided by the SFT c

50003510 Revision A 35 ConfigurationBy designing your SX-200 EL and SX-200 ML systems for maximum flexibility, Mitel Networks gives you the capability

50003510 Revision A vTable of ContentsDSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide36 Revision A 50003510LIGHTWARE 18 and greater software is enabled by the System ID module on the MCC. The System ID m

Configuration50003510 Revision A 37Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1- J4 for the peripheral interface cards

SX-200 General Information Guide38 Revision A 50003510Bay Power Supply - provides required voltages to peripheral cards, control cards, PRI cards, and

Configuration50003510 Revision A 39CIM Card. The FIM II modules are available with ranges of 1 km, 5 km, and 14 km. The FIM II can connect with a FIM,

SX-200 General Information Guide40 Revision A 50003510SX-200 EL Control Cabinet ExamplesSX-200 EL Peripheral Cabinet Examples

Configuration50003510 Revision A 41Connecting Peripheral Bays Up to six peripheral bays connect to the SX-200 EL main control cabinet. You have a choi

SX-200 General Information Guide42 Revision A 50003510You can have either two or three links to each peripheral bay:• With a MCCIIIEL / ELx control ca

Configuration50003510 Revision A 43• Calls do not have to be evenly distributed across all bays• Maximum channel blocking ratio is 0.94.Connecting SX-

SX-200 General Information Guide44 Revision A 50003510• Control Triple CIM Card and the SX-200 EL System• SX-200 IP Node Local Area Network Design Gui

Configuration50003510 Revision A 45SX-200 ML System ConfigurationThe SX-200 ML system is similar to the SX-200 EL system, page 36, except that the SX-

vi Revision A 50003510SX-200 General Information GuideAttendant Function Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide46 Revision A 50003510Control Triple CIM Card - provides three copper interface module circuits. The card also has a

Configuration50003510 Revision A 47SX-200 ML Configuration Example

SX-200 General Information Guide48 Revision A 50003510Another configuration for the SX-200 ML exists when the cabinets do not have a BCC III. The FIM

Configuration50003510 Revision A 49For copper connectivity, the main control cabinet and the peripheral cabinet must have a copper interface module (C

SX-200 General Information Guide50 Revision A 50003510Customer Data Entry Storage - CDE software is stored in NVRAM, and can also be stored on an off-

Configuration50003510 Revision A 51SX-200 RM Peripheral CabinetThe SX-200 RM peripheral cabinet supports a Bay Power Supply, a Bay Control card, a PR

SX-200 General Information Guide52 Revision A 50003510Peripheral Interface Module Carrier Card - supports the FIM II or the CIM. The Peripheral Interf

Configuration50003510 Revision A 53Peripheral Interface Cards and ModulesThe SX-200 EL and the SX-200 ML cabinet hold a main control card and a bay co

SX-200 General Information Guide54 Revision A 50003510Digital Line Card • The Digital Line Card (DLC) is a low power card with 12 Digital Network Inte

Configuration50003510 Revision A 55Mitel Express Messenger Card • The Mitel Express Messenger card is a low-power card. The card uses a DNIC interfac

50003510 Revision A viiTable of ContentsCalculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide56 Revision A 50003510Bay Control Card The bay control card provides control of operations within the cabinet and moni

Configuration50003510 Revision A 57SX-200 ELx cabinet Rev 4.4 or greater (PN 9109-600-002-NA) with LIGHTWARE 17 Release 4.0 software or greater. The P

SX-200 General Information Guide58 Revision A 50003510SX-200 Wall Mount BracketThe SX-200 Wall Mount Bracket lets you support a single SX-200 ELx cabi

Configuration50003510 Revision A 59SX-200 SPINE BayThe SX-200 SPINE is available as a single (6 slot) or dual (12 slot) configuration. Each SPINE cont

SX-200 General Information Guide60 Revision A 50003510SX-200 SPINE ModulesLS/CLASS Module - The LS/CLASS module mounts in any slot of the SX-200 SPINE

Configuration50003510 Revision A 61Uninterruptible Power Supply (UPS) The uninterruptible power supply (UPS) is a reserve power supply for the control

SX-200 General Information Guide62 Revision A 50003510Power SupplyAll power for the SFT unit is provided from the -48 Vbat source on the system. A sou

50003510 Revision A 63 PeripheralsIntroductionThe SX-200 EL and the SX-200 ML systems extend their flexibility, reliability, and usability right to th

SX-200 General Information Guide64 Revision A 50003510Mitel Networks 5000 Series IP PhonesMitel Networks 5201 IP PhoneThe Mitel Networks 5201 IP Phone

Peripherals50003510 Revision A 65Mitel Networks 5010 IP PhoneThe Mitel Networks 5010 IP Phone connects to a 10/100BaseT Ethernet network. Features of

viii Revision A 50003510SX-200 General Information GuideDevice Interconnection Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide66 Revision A 50003510Mitel Networks 5020 IP PhoneThe Mitel Networks 5020 IP Phone connects to a 10/100BaseT Ethernet

Peripherals50003510 Revision A 67Mitel Networks 5215 IP PhoneThe Mitel Networks 5215 IP Phone connects to a 10/100BaseT Ethernet network. Features of

SX-200 General Information Guide68 Revision A 50003510Mitel Networks 5220 IP PhoneThe Mitel Networks 5220 IP Phone connects to a 10/100BaseT Ethernet

Peripherals50003510 Revision A 69Mitel Networks 5305 IP Office Conference UnitThe Mitel Networks 5305 IP Office Conference Unit is a high-quality conf

SX-200 General Information Guide70 Revision A 50003510Mitel Networks 5310 IP Board Room Conference UnitThe Mitel Networks 5310 IP Board Room Conferenc

Peripherals50003510 Revision A 71Attendant ConsolesAt the heart of the SX-200 telephone system is the Attendant Console - a practical, multi-use tool

SX-200 General Information Guide72 Revision A 50003510SUPERCONSOLE 1000 Attendant ConsoleThe SUPERCONSOLE 1000 Attendant Console uses a standard twist

Peripherals50003510 Revision A 73SUPERSET 7000 Attendant ConsoleThe SUPERSET 7000 Attendant Console is a DOS and Windows™ based application running on

SX-200 General Information Guide74 Revision A 50003510SUPERSET 4000 Series Telephones There are five SUPERSET 4000 series telephone sets: • SUPERSET 4

Peripherals50003510 Revision A 75To retrieve a call from Hold on the SUPERSET 4001 telephone set, press the Hold key again.To retrieve a call from Hol

50003510 Revision A ixTable of ContentsHotel/Motel - Audit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

SX-200 General Information Guide76 Revision A 50003510Line Status IndicatorsThe SUPERSET 4000 multi-line telephone set has each line key with a built-

Peripherals50003510 Revision A 77SUPERSET 4015 TelephoneThe SUPERSET 4015 is a multiline, digital telephone set with• Alpha-numeric LCD• Seven line ke

SX-200 General Information Guide78 Revision A 50003510SUPERSET 4025 TelephoneThe SUPERSET 4025 telephone is a multi-line, digital telephone set that c

Peripherals50003510 Revision A 79SUPERSET 4090 TelephoneThe SUPERSET 4090 is a digital cordless telephone equipped with a backup battery charging unit

SX-200 General Information Guide80 Revision A 50003510SUPERSET 4125 TelephoneThe SUPERSET 4125 is similar to the SUPERSET 4025. The difference betwee

Peripherals50003510 Revision A 81SUPERSET 4150 TelephoneThe SUPERSET 4150 is a multiline, digital telephone set with• Alpha-numeric, 4 line by 40 char

SX-200 General Information Guide82 Revision A 50003510Programmable Key ModulesMitel Networks 5412 Programmable Key ModuleThe Mitel Networks 5412 Progr

Peripherals50003510 Revision A 83Mitel Networks 5448 Programmable Key ModuleThe Mitel Networks 5448 Programmable Key Module provides 48 additional fea

SX-200 General Information Guide84 Revision A 50003510Mitel Networks 5410 Programmable Key ModuleThe Mitel Networks 5410 Programmable Key Module provi

Peripherals50003510 Revision A 85Mitel Networks 5415 Programmable Key ModuleThe Mitel Networks 5415 Programmable Key Module provides 48 additional fea