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Getting Started

Page 2 Mitel

Model 8520 User Guide – Issue 12, October 2008

About Your Endpoint

Your endpoint is equipped with a two-line display, a hearing aid-compatible handset, a Message

Indicator lamp, an internal speaker and microphone, and two basic types of buttons.

• Dialpad buttons: Allow you to enter numbers and letters.

• Feature buttons: Provide quick access to various endpoint and voice mail features.

This photo shows the external components of the endpoint. See “Feature Descriptions” on

page 3 for more information about the endpoint features.

1 – Handset 5 – Programmable buttons

2 – Display 6 – Dialpad buttons

3 – Message Indicator lamp 7 – Feature buttons

4 – Hold button 8 – Speaker

1 1

1 2 ... 9 10 11 12 13 14 15 16 17 18 19 ... 65 66

Model 8520 1
* to cancel the feature 3
Commonly Used Feature Codes 3
3
Maintenance and Repair 6
Product Disposal Instructions 6
Endpoint Usage 7
Notice to Canadian Customers 8
Notice to U.S. Customers 8
Notice to European Customers 8
Contents 9
Call Features 27 10
Messages 37 11
Hunt Groups 43 11
Troubleshooting 47 12
Index 49 12
Getting Started 13
About Your Endpoint 14
Feature Descriptions 15
Message Indicator Lamp 16
Programmable Buttons 16
Dialpad Buttons 16
Feature Buttons 17
Comfort and Safety Tips 18
Headset Instructions 19
Personalizing Your Endpoint 21
Listening to Background Music 22
Changing the Language 22
Default Access Codes 23
Default Feature Codes 24
Personalizing Your Endpoint 25
Programming DSS/BLF Buttons 26
Viewing Button Assignments 26
Switching Keymaps 27
Answering and Placing Calls 29
Using Automatic Trunk Answer 30
Placing Calls 30
Using Camp-on 31
Using Off-Hook Voice Announce 31
Placing External Calls 32
Redialing a Number 32
Using Speed Dial 33
* for a colon (:) 34
Deleting Speed-Dial Entries 35
Using the Directory 36
Using Account Codes 37
Call Features 39
Using Ring Intercom Always 40
Using Mute 40
Placing Calls On Hold 40
Entering a Hookflash 40
Transferring Calls 41
Viewing Caller ID Information 42
Forwarding Calls 42
Placing Conference Calls 43
Using Record-A-Call 44
Using Group Listen 44
Using Call Logs 45
Remote Programming 46
Messages 49
Using Do-Not-Disturb 51
Using Reminder Messages 52
Paging Other System Users 53
Hunt Groups 55
Other Hunt Group Features 56
Diverting Hunt Group Calls 57
Monitoring Calls 57
Using Barge-in 57
Stealing Hunt Group Calls 57
Troubleshooting 59
Troubleshooting Tips 60
Page 50 Mitel 62
Page 52 Mitel 64
AYYY/YYYYA 66

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