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System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Unanswered System Forward Calls
Page 183
Call Forwarding
With call forwarding, a user can route incoming intercom and outside calls (including direct
ring-in calls) to another endpoint, to a hunt group, or to an outside phone number, if allowed by
toll and trunk restrictions. In a network setting, the network allows the user to forward calls to
endpoints or hunt groups on another node. (See also page 205.)
The four forwarding options are:
• Forward all calls: All incoming calls are immediately forwarded.
• Forward if no answer: Incoming calls are forwarded if they are not answered before
the Forward No Answer timer expires.
• Forward if busy: Incoming calls are immediately forwarded if the endpoint is busy.
• Forward if no answer or busy: Incoming calls are forwarded immediately if the end-
point is busy or if calls are not answered before the Forward No Answer timer expires.
If forward all calls is enabled, display endpoints show the call forwarding status and destina-
tion until the request is canceled. If one of the conditional forwards is enabled (no answer,
busy, or no answer/busy), display endpoints show the forward status for five seconds and then
return to normal. If the station receiving the forward is equipped with a display endpoint, it
shows EXT XXXX FWD FROM EXT XXXX for each forwarded call received.
Users can chain Forwards from station to station provided that the Forwards do not form a log-
ical loop and the chain does not include more than 10 endpoints. The conditional Forward fea-
tures (if busy, if no answer, if busy/no answer) may form a loop that the system cannot detect
Transfer from
a station,
Automated
Attendant, or
Voice Mail
Recalls the transferring station's
transfer recall destination when the
System Forwarding Advance timer
expires at the last forwarding point.
If immediate forwarding is enabled, rings
the principal station until the applicable
Transfer timer expires. Then it recalls the
transferring station's transfer recall desti-
nation.
If a conditional forwarding is enabled,
rings principal station until the System
Forward Initiate timer expires. Then it
recalls the transferring station's transfer
recall destination.
DISA (includ-
ing Call Rout-
ing to DISA)
Rings at last forwarding point until
the Abandoned Call timer expires.
Rings at the principal station until the
Abandoned Call timer expires.
Recalls Recalls the principal station's Atten-
dant when the System Forwarding
Advance timer expires at the last
forwarding point.
If the principal station does not have
an Attendant, the call continues to
ring at the last forwarding point until
the Abandoned Call timer expires.
If immediate forwarding is enabled, rings
principal station until the Recall timer
expires. Then it recalls the principal sta-
tion's Attendant.
If a conditional forwarding is enabled,
rings principal station until the System
Forward Initiate timer expires. Then it
recalls the principal station's Attendant.
If the principal station does not have an
Attendant, the call continues to ring at
the principal station until the Abandoned
Call timer expires.
Table 27. Final Destinations for Types of Calls(Continued)
TYPE OF
CALL
ALL FWD POINTS ARE
BUSY OR DO NOT ANSWER
ALL FWD POINTS ARE
IN DO-NOT-DISTURB
- Inter-Tel CS-5200/5400 1
- Communication Server 1
- CS-5200/5400 3
- COMMUNICATION SERVER 3
- ADMINISTRATOR GUIDE 3
- Voice Mail, and Diagnostics 6
- Administrator Features 6
- System Diagnostics Features 7
- Page vi 10
- Contents 10
- INTER-TEL 10
- (Continued) 87 10
- Page vii 11
- FCC Regulations 13
- Safety Regulations 16
- SAVE THESE INSTRUCTIONS 17
- Network Security Statement 18
- Overview 19
- Communication Solution 21
- System Network Capacities 22
- Voice Processing Systems 23
- Voice Mail Networking 26
- Capacities 26
- Administrator Procedures 27
- Setting System Date and Time 30
- Setting Network Date and Time 30
- Synchronizing Network Time 31
- YOUR INPUT 37
- Resetting the Internal Modem 58
- Seizing a Device 59
- Broadcasting Messages 62
- Importing Fax Documents 68
- Creating Audiotex Recordings 69
- Custom Audiotex Recordings 73
- Endpoint Programming 74
- :Reminder Messages 75
- System Hardware 79
- CONTENTS PAGE 80
- Supported Endpoints 81
- Hard Multi-Protocol Endpoints 82
- Hard IP Endpoints 83
- Single Line Endpoints 83
- IP and SIP Connectivity 86
- Power Supplies 87
- IP Limitations 87
- Automated Boot Code Update 88
- Displays 88
- 8 LCD MENU SELECTION KEYS 89
- Feature Buttons 90
- Call Buttons Example 91
- Flashing Light Indicators 94
- Headsets 96
- Operating Modes 97
- Inter-Tel Protocol (ITP) Mode 98
- IP and SIP Feature Exceptions 101
- Optional System Equipment 102
- System Features 105
- Page 88 106
- Page 90 108
- Introduction 110
- Access to the Features 110
- Endpoint Feature Codes 112
- Administrator Feature Codes 116
- Diagnostics Feature Codes 117
- Attendant Endpoints 120
- Attendant Recall 121
- ANSWER menu button. (If you 122
- Hunt Groups 123
- UCD Hunt Groups 125
- Supervisor Barge-In 129
- ACD Hunt Groups 131
- ACD Hunt Groups Span Nodes 137
- Trunk Features 139
- Inter-Tel Endpoint Displays 140
- OUTGOING 141
- Answer Feature Code 142
- • Checks the number and 144
- • Selects a facility group 144
- • Checks toll restriction and 144
- • Uses dial rules to modify 144
- • Dials the modified num 144
- Class Of Service 145
- Emergency Call Feature 146
- Day and Night Modes 150
- DISA Example 152
- Inter-Tel Endpoint Features 153
- Selectable Ring Tone 154
- Automatic Call Access 157
- Multilingual Capability 159
- Voice Processing System 161
- Directories 161
- Intercom Calls 162
- Endpoint-To-Endpoint Calling 163
- OVERRIDE DND menu button 165
- Endpoint-to-Endpoint Messages 167
- Responding to Messages 169
- DELETE menu button. The 170
- Outside Calls 171
- Receiving Outside Calls 173
- On-Hook Monitoring 174
- Group Listen Feature 174
- Account Codes 176
- Placing Calls On Hold 178
- Individual Hold 179
- System Hold 179
- Call Waiting 180
- Call Transfer 182
- Transfer to Ring 183
- Transfer to Hold 184
- Transfer Recalls 184
- REPLAY menu button 185
- SEND TO V-MAIL menu button 185
- FORWARD menu but 185
- Reverse Transfer 186
- Conference Calls 187
- Add Parties to a Conference 189
- Exiting a Conference 189
- Record-A-Call 191
- ACCEPT.) 192
- Agent Help 193
- System Forwarding 196
- Hunt Group Forwarding Points 197
- System Forward Enable/Disable 200
- Call Forwarding 201
- FWD Button 202
- Forward to an Outside Number 203
- Forward to the Message Center 203
- Forward to an Attendant 203
- Forward to Voice Mail 203
- Speed Dial 205
- Station Speed Dial 206
- USE ALPHA 207
- MODE/USE NUMERIC MODE 207
- ACCEPT to view the number 210
- NEXT, or PREVIOUS button 210
- House Phone 213
- Redialing 215
- Redirect Call 216
- Remove from Paging 218
- Do-Not-Disturb 218
- Do-Not-Disturb Messages 219
- Do-Not-Disturb Override 222
- Remote Feature Programming 222
- Remote Forward Programming 224
- Default Endpoint 225
- Hookflash/Recall 226
- Reminder Messages 227
- Call Cost Accounting 228
- System Error/Message Print 229
- Power Failure Capabilities 231
- Audio Diagnostics Feature 232
- PLEASE SELECT AUDIO PROBLEM 233
- PLEASE SELECT AUDIO 233
- DIRECTION 233
- Phantom Devices 234
- Voice Processing Features 237
- Page 220 238
- Automated Attendant 239
- or the REPLAY menu button 242
- or the FORWARD menu button 242
- Automatic Fax Detection 243
- Automatic Speech Recognition 244
- Call Routing Announcement 246
- Call Screening 247
- Digit Translation 247
- Digit Translation Nodes 247
- . Some characters 250
- once to 250
- or hang up.) 251
- EM Directories 252
- , say the first 254
- . The system 254
- E-mail Reader 255
- Fax-On-Demand 255
- STAR Programming Entries 258
- Voice Mail 259
- Mailboxes 260
- Group Lists 261
- Subscriber Features 264
- Unified Messaging 265
- Unknown 267
- Version 2.3 268
- A PC with Microsoft 271
- Outlook and UM Client 271
- Private 272
- Voice Processing Prompts 273
- EM Voice Prompts 292
- * ...seconds... N/A 297
- * ...and... N/A 298
- * January N/A 300
- * February N/A 300
- * Thousand N/A 307
- * Zero N/A 307
- * plus sign N/A 333
- Default Feature Codes 337
- (Continued) 339
- Voice Mail Flowchart 351
- A691/9112A 352
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