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Mitel 6869i SIP Phone Release 4.0.0 SP1 User Guide
176
CALL FORWARD CONFIGURATION
Call Forward on the IP phone allows incoming calls to be forwarded to another destination.
On the 6869i, you can set Call Forward on the phone-side for a specific account or for all
accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path,
Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone,
and Custom. Call Forward behaves according to the mode you set.
You can configure Call Forward using the Mitel Web UI at the path, Basic Settings > Account
Configuration, or you can configure Call Forward using the IP phone UI at the path, Options >
Call Forward.
Using the Mitel Web UI at the path, Operation > Softkeys and XML, you can also configure a
Call Forward key for the phone (or for an expansion module) to use as a shortcut for accessing
the Call Forward menu on the phone.
The following describes the behavior for each Call Forward mode.
• Account (default): The Account mode allows you to configure Call Forward on a per account
basis. Pressing a configured Call Forward key applies to the account in focus.
• Phone: The Phone mode allows you to set the same Call Forward configuration for all
accounts (All, Busy, and/or No Answer). When you configure the initial account, the phone
applies the configuration to all other accounts. (In the Mitel Web UI, only the account you
configured is enabled. All other accounts are greyed out but set to the same configuration.)
Using the Mitel Web UI, if you make changes to that initial account, the changes apply to
all accounts on the phone.
• Custom: The Custom mode allows you to configure Call Forward for a specific account or
all accounts. You can configure a specific mode (All, Busy, and/or No Answer) for each
account independently or all accounts. On the 6869i, you can set all accounts to All On,
All Off, or copy the configuration for the account in focus to all other accounts using a
CopytoAll softkey.
You can enable different Call Forward rules/modes independently (for example, you can set
different phone numbers for Busy, All, and NoAnswer modes and then turn them on/off
individually).
The following table describes the key and Message Waiting Indicator (MWI) LEDs when you
enable Call Forward on the IP phone.
Note: If there is only one account configured on the phone, then the mode setting is
ignored and the phone behaves as if the mode was set to Phone.
KEY LED BEHAVIOR FOR ALL MODES (TOP
SOFTKEYS ONLY) MWI LED BEHAVIOR FOR ALL MODES
Call Forward key LED RED if any Call Forward
mode is enabled for the account in focus.
Call Forward key LED off if all Call Forward modes
are disabled for the account in focus.
MWI LED on if any Call Forward mode is
enabled for the account in focus.
MWI LED off if all Call Forward modes are
disabled for the account in focus.
- Mitel 6869i SIP Phone 1
- SOFTWARE LICENSE AGREEMENT 3
- ABOUT THIS GUIDE 8
- DOCUMENTATION 8
- PHONE FEATURES 8
- REQUIREMENTS 9
- INSTALLATION AND SETUP 9
- IP PHONE KEYS 10
- KEY DESCRIPTION 11
- DIALPAD KEYS 13
- GETTING STARTED 14
- UI OVERVIEW 18
- Off-Hook and Dialing Screen 20
- LINE SELECTION SCREEN 21
- DETAILED-VIEW CALL SCREEN 22
- MULTI-VIEW CALL SCREEN 23
- UI NAVIGATION 24
- Home Screen 25
- Line Selection Screen 25
- SIMPLIFIED OPTIONS LIST 27
- USING THE IP PHONE UI 28
- USING THE MITEL WEB UI 29
- Basic Settings 30
- PHONE STATUS 32
- SIP ACCOUNT STATUS 36
- CUSTOMIZING YOUR PHONE 37
- INPUT LANGUAGE 39
- Dialpad Input Alphabet Tables 40
- Customizing Your Phone 41
- Portuguese 42
- LATIN 2 CHARACTER SET 46
- TIME AND DATE 47
- TIME ZONE 49
- SET DATE AND TIME 50
- DIRECTORY 53
- EXTERNAL SOURCES 55
- CREDENTIALS 56
- CALL FORWARD 57
- PASSWORD 58
- PHONE LOCK 58
- Setting a User Password 60
- Resetting a User Password 61
- AUDIO MODE 63
- RING TONES AND TONE SETS 65
- Ring Tones 66
- HOME SCREEN SETTINGS 71
- BRIGHTNESS SETTINGS 72
- LIVE DIALPAD 74
- SPEED DIAL EDIT 74
- EMERGENCY DIAL PLAN 76
- LINE AND CALL APPEARANCES 78
- PRESENCE KEY 79
- USING THE PRESENCE KEY 80
- CONFIGURING SOFTKEYS 81
- STATE-BASED SOFTKEYS 83
- SOFTKEY DISPLAY BEHAVIOR 84
- Configuring Softkeys 85
- Mitel Web UI Configuration 85
- Corresponding 6869i Display 85
- LINE KEY 86
- SPEED DIAL KEY 87
- DO NOT DISTURB (DND) KEY 92
- BUSY LAMP FIELD (BLF) KEY 93
- BLF/LIST KEY 95
- MANAGERS) 98
- THE MITEL WEB UI 99
- Softkeys 102
- Expansion Module Keys 103
- FLASH KEY 104
- SPRECODE KEY 105
- PARK/PICKUP KEYS 107
- IP PHONE UI 109
- LAST CALL RETURN KEY 110
- CALL FORWARD KEY 111
- BLF/XFER 112
- SPEED DIAL/XFER 114
- SPEED DIAL/CONF 116
- DIRECTORY KEY 118
- CALLERS LIST KEY 119
- REDIAL KEY 121
- CONFERENCE KEY 123
- TRANSFER KEY 124
- INTERCOM KEY 125
- PHONE LOCK KEY 126
- PAGING KEY 127
- USING THE PAGING KEY 128
- DISCREET RINGING KEY 129
- EMPTY KEY 130
- NONE KEY 131
- MAKING CALLS 132
- USING HANDSFREE SPEAKERPHONE 133
- USING A HEADSET 133
- USING INTERCOM FUNCTIONALITY 135
- ACCESSING THE REDIAL LIST 137
- To switch mute on or off 139
- RECEIVING CALLS 140
- HANDLING CALLS 141
- TRANSFERRING CALLS 142
- CONFERENCING CALLS 147
- CALL MANAGERS) 150
- ENDING CALLS 152
- MANAGING CALLS 153
- GENERAL DIRECTORY FUNCTIONS 154
- Configured/Enabled) 155
- Performing a Search 155
- Dialing from the Directory 156
- LOCAL DIRECTORY FEATURES 157
- No External Sources 160
- External Sources 160
- Downloading the Directory 164
- CALLERS LIST 166
- key, or the Quit softkey 167
- MISSED CALLS INDICATOR 170
- Downloading the Callers List 172
- DND AND CALL FORWARD 173
- CONFIGURING A DND KEY 174
- DND in Account Mode 176
- DND in Phone Mode (Default) 177
- DND in Custom Mode 177
- CALL FORWARD CONFIGURATION 178
- Call Forward in Account Mode 182
- Call Forward in Phone Mode 183
- Call Forward in Custom Mode 184
- ADDITIONAL FEATURES 186
- PLAY CALL WAITING TONE 187
- STUTTERED DIAL TONE 188
- XML BEEP SUPPORT 189
- STATUS SCROLL DELAY 190
- CALL WAITING TONE PERIOD 194
- MESSAGE WAITING INDICATOR 198
- AUTO-ANSWER/PLAY WARNING TONE 199
- MICROPHONE MUTE 199
- ALLOW BARGE IN 199
- GROUP RTP PAGING 201
- Line Keys 203
- SCA VOICEMAIL INDICATORS 204
- SERVICES 205
- EXECUTIVE PHONE FEATURES 210
- ASSISTANT PHONE FEATURES 211
- Value is Defined 212
- Value is Not Defined 212
- To Answer a Filtered Call 213
- To Ignore a Filtered Call 213
- STAR CODES 217
- OTHER FEATURES 218
- M680i Expansion Module 219
- M685i Expansion Module 219
- USING THE EXPANSION MODULES 220
- TROUBLESHOOTING SOLUTIONS 221
- LIMITED WARRANTY 223
- REPAIR NOTICE 224
- EXCLUSIONS 224
- WARRANTY REPAIR SERVICES 225
- AFTER WARRANTY SERVICE 225
- APPENDIX A - TIME ZONE CODES 226
- Appendix A - Time Zone Codes 227
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