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Troubleshooting Solutions
219
TROUBLESHOOTING SOLUTIONS
WHY IS MY DISPLAY BLANK?
Ensure that power is being provided to your phone. If your network does not provide inline
power over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over
Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the
Connecting to the Network and to Power section in the Mitel 6869i Installation Guide for
details.
WHY IS MY SPEAKERPHONE NOT WORKING?
If you press the button and the speaker light flashes and you do not hear dial tone
through the speaker, the Audio Mode option in the phone has been set up for headset use.
Press a second time and if the light goes out, the phone has been set up to be used
only with a headset or handset. If the light stays on steady and you hear a dial tone, the phone
has been set up so that you can alternate between the speakerphone and the headset by
pressing . See “Audio Mode” on page 61 for instructions on how to change the Audio
Mode option.
WHY CAN’T I GET A DIAL TONE?
Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the Installation and Setup section in the Mitel 6869i Installation
Guide.
WHY DOESN’T MY PHONE RING?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer
volume setting, press the volume button when the phone is on-hook and idle.
WHY IS THE LIGHT NOT COMING ON WITH A NEW VOICEMAIL
MESSAGE?
Your phone system or service provider must provide the visual message waiting service for this
function to work. Check with your System Administrator for more information.
WHY IS MY HANDSET NOT WORKING?
Check to ensure that the handset cord is fully connected to both the phone and handset. See
the Connecting a Handset or Headset section in the Mitel 6869i Installation Guide for
information.
- Mitel 6869i SIP Phone 1
- SOFTWARE LICENSE AGREEMENT 3
- ABOUT THIS GUIDE 8
- DOCUMENTATION 8
- PHONE FEATURES 8
- REQUIREMENTS 9
- INSTALLATION AND SETUP 9
- IP PHONE KEYS 10
- KEY DESCRIPTION 11
- DIALPAD KEYS 13
- GETTING STARTED 14
- UI OVERVIEW 18
- Off-Hook and Dialing Screen 20
- LINE SELECTION SCREEN 21
- DETAILED-VIEW CALL SCREEN 22
- MULTI-VIEW CALL SCREEN 23
- UI NAVIGATION 24
- Home Screen 25
- Line Selection Screen 25
- SIMPLIFIED OPTIONS LIST 27
- USING THE IP PHONE UI 28
- USING THE MITEL WEB UI 29
- Basic Settings 30
- PHONE STATUS 32
- SIP ACCOUNT STATUS 36
- CUSTOMIZING YOUR PHONE 37
- INPUT LANGUAGE 39
- Dialpad Input Alphabet Tables 40
- Customizing Your Phone 41
- Portuguese 42
- LATIN 2 CHARACTER SET 46
- TIME AND DATE 47
- TIME ZONE 49
- SET DATE AND TIME 50
- DIRECTORY 53
- EXTERNAL SOURCES 55
- CREDENTIALS 56
- CALL FORWARD 57
- PASSWORD 58
- PHONE LOCK 58
- Setting a User Password 60
- Resetting a User Password 61
- AUDIO MODE 63
- RING TONES AND TONE SETS 65
- Ring Tones 66
- HOME SCREEN SETTINGS 71
- BRIGHTNESS SETTINGS 72
- LIVE DIALPAD 74
- SPEED DIAL EDIT 74
- EMERGENCY DIAL PLAN 76
- LINE AND CALL APPEARANCES 78
- PRESENCE KEY 79
- USING THE PRESENCE KEY 80
- CONFIGURING SOFTKEYS 81
- STATE-BASED SOFTKEYS 83
- SOFTKEY DISPLAY BEHAVIOR 84
- Configuring Softkeys 85
- Mitel Web UI Configuration 85
- Corresponding 6869i Display 85
- LINE KEY 86
- SPEED DIAL KEY 87
- DO NOT DISTURB (DND) KEY 92
- BUSY LAMP FIELD (BLF) KEY 93
- BLF/LIST KEY 95
- MANAGERS) 98
- THE MITEL WEB UI 99
- Softkeys 102
- Expansion Module Keys 103
- FLASH KEY 104
- SPRECODE KEY 105
- PARK/PICKUP KEYS 107
- IP PHONE UI 109
- LAST CALL RETURN KEY 110
- CALL FORWARD KEY 111
- BLF/XFER 112
- SPEED DIAL/XFER 114
- SPEED DIAL/CONF 116
- DIRECTORY KEY 118
- CALLERS LIST KEY 119
- REDIAL KEY 121
- CONFERENCE KEY 123
- TRANSFER KEY 124
- INTERCOM KEY 125
- PHONE LOCK KEY 126
- PAGING KEY 127
- USING THE PAGING KEY 128
- DISCREET RINGING KEY 129
- EMPTY KEY 130
- NONE KEY 131
- MAKING CALLS 132
- USING HANDSFREE SPEAKERPHONE 133
- USING A HEADSET 133
- USING INTERCOM FUNCTIONALITY 135
- ACCESSING THE REDIAL LIST 137
- To switch mute on or off 139
- RECEIVING CALLS 140
- HANDLING CALLS 141
- TRANSFERRING CALLS 142
- CONFERENCING CALLS 147
- CALL MANAGERS) 150
- ENDING CALLS 152
- MANAGING CALLS 153
- GENERAL DIRECTORY FUNCTIONS 154
- Configured/Enabled) 155
- Performing a Search 155
- Dialing from the Directory 156
- LOCAL DIRECTORY FEATURES 157
- No External Sources 160
- External Sources 160
- Downloading the Directory 164
- CALLERS LIST 166
- key, or the Quit softkey 167
- MISSED CALLS INDICATOR 170
- Downloading the Callers List 172
- DND AND CALL FORWARD 173
- CONFIGURING A DND KEY 174
- DND in Account Mode 176
- DND in Phone Mode (Default) 177
- DND in Custom Mode 177
- CALL FORWARD CONFIGURATION 178
- Call Forward in Account Mode 182
- Call Forward in Phone Mode 183
- Call Forward in Custom Mode 184
- ADDITIONAL FEATURES 186
- PLAY CALL WAITING TONE 187
- STUTTERED DIAL TONE 188
- XML BEEP SUPPORT 189
- STATUS SCROLL DELAY 190
- CALL WAITING TONE PERIOD 194
- MESSAGE WAITING INDICATOR 198
- AUTO-ANSWER/PLAY WARNING TONE 199
- MICROPHONE MUTE 199
- ALLOW BARGE IN 199
- GROUP RTP PAGING 201
- Line Keys 203
- SCA VOICEMAIL INDICATORS 204
- SERVICES 205
- EXECUTIVE PHONE FEATURES 210
- ASSISTANT PHONE FEATURES 211
- Value is Defined 212
- Value is Not Defined 212
- To Answer a Filtered Call 213
- To Ignore a Filtered Call 213
- STAR CODES 217
- OTHER FEATURES 218
- M680i Expansion Module 219
- M685i Expansion Module 219
- USING THE EXPANSION MODULES 220
- TROUBLESHOOTING SOLUTIONS 221
- LIMITED WARRANTY 223
- REPAIR NOTICE 224
- EXCLUSIONS 224
- WARRANTY REPAIR SERVICES 225
- AFTER WARRANTY SERVICE 225
- APPENDIX A - TIME ZONE CODES 226
- Appendix A - Time Zone Codes 227
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