Mitel Attendant Console Betriebsanweisung

Attendant ConsoleMITEL User Guide

ContentsPage vi Mitel® Attendant Console User Guide – Issue 3.2, September 2009Drop-Down Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . .

TroubleshootingPage 88 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Dialing a Feature Code or Digits while on a CallQ: HOW DO I DIAL

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 89TroubleshootingStatisticsQ: WHY DO MY STATISTICS SHOW MORE CALLS HANDLED THAN C

IndexMitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 91IndexAAction bar 23Adding a call to the conference 64Adjusting the volum

IndexPage 92 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Directory tab 23Set DND button 34Disconnecting calls 60Display bar 23t

IndexMitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 93Messages 46, 57, 64cancelling 65inter-station 74leaving 64number of

IndexPage 94 Mitel® Attendant Console User Guide – Issue 3.2, September 2009TTagging calls 60TCP/IP connections 5Telephone system 3data 9network

Part No. 835.2270Issue 3.2, September 2009A946/3381A

ContentsMitel® Attendant Console User Guide – Issue 3.2, September 2009 Page viiHandling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ContentsPage viii Mitel® Attendant Console User Guide – Issue 3.2, September 2009Troubleshooting 77Troubleshooting OAI Connections . . . . . . . . .

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 1WelcomeWelcomeThank you for purchasing Mitel’s Attendant Console version 3.2 sof

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 3Getting StartedGetting StartedThis chapter contains instructions for installing

Getting StartedPage 4 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Telephone System and NetworkAttendant Console can be used with Mi

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 5Getting StartedTCP/IP ConnectionsTCP/IP provides diagnostic and connectivity too

Getting StartedPage 6 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Installing the Attendant Console SoftwareThe Attendant Console so

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 7Getting Started11. If you do not want to view calls on other extensions, clear

Getting StartedPage 8 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Logging OnYou must log on to the Attendant Console before use. If

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 9Getting StartedPerforming a System RefreshThe Attendant Console receives data fr

Getting StartedPage 10 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Setting Attendant Console PropertiesTo set the Console propertie

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 11Getting Started • Hot Dialing: Enables the number to be dialed automatically if

Getting StartedPage 12 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Transfer TabThe Transfer tab allows each Attendant Console user

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 13Getting Started • Hang-up to complete transfer: You can use the Hang Up button

Getting StartedPage 14 Mitel® Attendant Console User Guide – Issue 3.2, September 2009 • Call Log:o Log Incoming/Outgoing Calls: If you check one or b

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 15Getting StartedNight Mode TabThe Night Mode tab, shown below, allows an Adminis

Getting StartedPage 16 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Connection TabThe Connection tab is used to set up communication

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 17Getting Started • OAI Server: Allows you to specify a list of OAI Servers to wh

Mitel® Attendant Console User Guide – Issue 3.2, September 2009Attendant Console Quick Reference GuideThese are the basic instructions for the most fr

Getting StartedPage 18 Mitel® Attendant Console User Guide – Issue 3.2, September 2009To add (or edit) an OAI Server:1. Click Add (or Edit). The Edit/

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 19Getting StartedWarnings TabThe Warning tab allows you to choose whether you wan

Getting StartedPage 20 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Diagnostics TabThe Diagnostics tab, shown below, is used to set

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 21Getting Startedo Save Log Files: The Console automatically compresses the log f

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 23Using Attendant ConsoleUsing Attendant ConsoleThe Attendant Console program all

Using Attendant ConsolePage 24 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Call ListThe Call List, shown below, shows all calls cur

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 25Using Attendant ConsoleDrop-Down MenusThere are drop-down menus on the main scr

Using Attendant ConsolePage 26 Mitel® Attendant Console User Guide – Issue 3.2, September 2009To import a data file:1. Click Browse and select a data

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 27Using Attendant Console3. The next dialog, shown below, asks you if you would

Mitel® Attendant Console User Guide – Issue 3.2, September 2009NIGHT MODETo place your system in night modeSelect Night Mode from the Console drop-dow

Using Attendant ConsolePage 28 Mitel® Attendant Console User Guide – Issue 3.2, September 2009System RefreshThe Attendant Console receives data from t

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 29Using Attendant ConsoleCoomand Menu Toobar DescriptionRef. PageAnswer Answers t

Using Attendant ConsolePage 30 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Directory Drop-Down MenuWhen you select the Directory dr

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 31Using Attendant ConsoleDirectory ListDirectory information is provided by the t

Using Attendant ConsolePage 32 Mitel® Attendant Console User Guide – Issue 3.2, September 2009 • Number or Name: You can search for a specific station

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 33Using Attendant ConsoleThe possible status pictures are as follows.Picture Desc

Using Attendant ConsolePage 34 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Set DND You can place any station in the directory in do

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 35Using Attendant ConsoleTo display a hidden entry in the Directory: 1. Select Hi

Using Attendant ConsolePage 36 Mitel® Attendant Console User Guide – Issue 3.2, September 2009PropertiesThis option allows you to change the propertie

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 37Using Attendant ConsoleIf you made changes to the system entry, click OK. You a

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page iNoticeThis guide is released by Mitel Networks Corporation and provides informat

Using Attendant ConsolePage 38 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Sample Properties for Trunk Groups and Voice MailsSample

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 39Using Attendant ConsoleMuting the MicrophoneTo mute or unmute the microphone:Do

Using Attendant ConsolePage 40 Mitel® Attendant Console User Guide – Issue 3.2, September 2009At default, the following shortcuts are available.2. Yo

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 41Using Attendant ConsoleTo program shortcuts:1. Either select Setup Shortcuts fr

Using Attendant ConsolePage 42 Mitel® Attendant Console User Guide – Issue 3.2, September 20094. Click Next. The screen, shown on the right, appears.

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 43Using Attendant Console6. Select actions you want the shortcut to perform. Whe

Using Attendant ConsolePage 44 Mitel® Attendant Console User Guide – Issue 3.2, September 20099. This screen provides you a summary of the shortcut t

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 45Using Attendant ConsoleView Drop-Down MenuWhen you select the View drop-down me

Using Attendant ConsolePage 46 Mitel® Attendant Console User Guide – Issue 3.2, September 2009To change the order of the button(s):Highlight the butto

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 47Using Attendant ConsoleLINK When all OAI connections are up, the LINK button is

Page ii Mitel® Attendant Console User Guide – Issue 3.2, September 2009Important Safety Instructions and PrecautionsRemember the following safety guid

Using Attendant ConsolePage 48 Mitel® Attendant Console User Guide – Issue 3.2, September 2009DirectoryWhen you select Directory from the View drop-do

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 49Using Attendant ConsoleShortcut Panels 1-4The shortcut panels display up to 40

Using Attendant ConsolePage 50 Mitel® Attendant Console User Guide – Issue 3.2, September 2009To add a custom entry:1. Click Add Entry from the Custom

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 51Using Attendant ConsoleGroup SetupWhen you select Group Setup from the Tools dr

Using Attendant ConsolePage 52 Mitel® Attendant Console User Guide – Issue 3.2, September 2009To change group properties:1. Select the group that you

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 53Using Attendant ConsoleCall LogWhen you select Call Log (or press CTRL+L) from

Using Attendant ConsolePage 54 Mitel® Attendant Console User Guide – Issue 3.2, September 2009StatisticsWhen you select Statistics from the Tools drop

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 55Using Attendant Consoleo Average Recall Time: Shows the average time IC and CO

Using Attendant ConsolePage 56 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Dial PadWhen you select Dial Pad (or press CTRL+D) from

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 57Using Attendant ConsoleMessagesWhen you select Messages (or press CTRL+M) from

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page iiiLimited WarrantyMitel Networks Corporation warrants the physical diskette(s) a

Using Attendant ConsolePage 58 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Help Drop-Down MenuWhen you select Help from the Tools d

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 59Using Attendant ConsoleHandling CallsPlacing CallsTo place a call:1. Select Num

Using Attendant ConsolePage 60 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Tagging CallsYou can specify a name for an outside call

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 61Using Attendant ConsoleAnnounced TransferTo place a call to the destination so

Using Attendant ConsolePage 62 Mitel® Attendant Console User Guide – Issue 3.2, September 2009To place the call on hold at the destination station:Do

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 63Using Attendant ConsolePutting Calls on Hold • Individual Hold: Putting a call

Using Attendant ConsolePage 64 Mitel® Attendant Console User Guide – Issue 3.2, September 20093. Drag and drop the highlighted call onto the Conferen

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 65Using Attendant ConsoleResponding to a MessageIf you have waiting messages, the

Using Attendant ConsolePage 66 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Dialing a Feature CodeTo dial a feature code while you a

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 67Using Attendant ConsoleProgramming Station InformationYou can program station i

Using Attendant ConsolePage 68 Mitel® Attendant Console User Guide – Issue 3.2, September 2009To change the password: Select Change Password from the

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 69Using Attendant ConsoleTo sort and move columns:Station information can be sort

Using Attendant ConsolePage 70 Mitel® Attendant Console User Guide – Issue 3.2, September 2009If the extension number you entered does not belong to a

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 71Using Attendant Consoleb. The dialog contains only the devices that the Console

Using Attendant ConsolePage 72 Mitel® Attendant Console User Guide – Issue 3.2, September 2009d. Move the desired toll restrictions from the Exclude T

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 73Using Attendant ConsoleTo change a message:1. Highlight the desired message, a

Using Attendant ConsolePage 74 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Administrator Database Programming Planning SheetsADMINI

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 75Using Attendant ConsoleDO-NOT-DISTURB MESSAGES:Default MessageNew PrimaryLang.

Using Attendant ConsolePage 76 Mitel® Attendant Console User Guide – Issue 3.2, September 2009REMINDER MESSAGES:Default MessageNew PrimaryLang. Messag

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 77TroubleshootingTroubleshootingThis chapter contains troubleshooting information

ContentsMitel® Attendant Console User Guide – Issue 3.2, September 2009 Page vContentsWelcome 1About This User Guide . . . . . . . . . . . . . . . . .

TroubleshootingPage 78 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Q: CAN I USE MORE THAN ONE CONSOLE ON A NODE?A: As stated above,

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 79TroubleshootingQ: Q: WHAT KIND OF LICENSING DO I NEED FOR THE CONSOLE? WHY?A: Y

TroubleshootingPage 80 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Error MessagesConnection ErrorsThe Attendant Console connects to

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 81TroubleshootingWaiting for response from telephone systemIn an Axxess system, t

TroubleshootingPage 82 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Connection Timed Out Attendant Console could not initiate a conn

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 83TroubleshootingNetwork is Unreachable The Attendant Console cannot communicate

TroubleshootingPage 84 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Software Caused Connection AbortThis is usually a network error.

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 85TroubleshootingCannot Communicate with Telephone System NodeIncorrect node numb

TroubleshootingPage 86 Mitel® Attendant Console User Guide – Issue 3.2, September 2009Frequently Asked Questions Following are answers to commonly ask

Mitel® Attendant Console User Guide – Issue 3.2, September 2009 Page 87TroubleshootingQ: WHY DON'T THE FUNCTION KEYS WORK LIKE THEY'RE DESCR