Features
The Speech Server Attendant can deal with multiple instances of a name in a corporate
directory. If a caller asks for Bob Smith and the directory contains more than one Bob Smith,
the Speech Server Attendant will ask for clarification, requesting the caller to identify the
person by department or location.
For users who prefer to use a touch-tone telephone keypad, the Speech Server Attendant
supports traditional call routing.
At any time during a session with the Speech Server Attendant, users need only say
“Operator” (or press 0) to be transferred to the live attendant.
Once users become familiar with the Speech Server Attendant, they can operate the system
without prompts in Expert Mode. If an error occurs, the Speech Server Attendant system
automatically disables Expert Mode and reverts to its regular set of prompts.
The Speech Server Attendant allows users to access context-sensitive help no matter where
they are in the system simply by saying: “Help”.
Crystal Seagate Reports are included with each Speech Server Attendant server, allowing
administrators to measure call completion, recognition rates, latency, login failures, and many
other important statistics. Reports can be run on callers, destinations and dates.
Setting up the Speech Server Attendant is easy. Users don’t have to manually enter each
directory name and number. The Speech Server Attendant can import directory information
from a Lightweight Directory Access Protocol (LDAP) server. It can also import directory
information from virtually any database capable of exporting data.
Mobility in the Speech Server Attendant allows for calls to be redirected to any number users
choose providing the flexibility to take those important calls no matter their location. Forward
calls to the home, office, cellular, a temporary number set up in the user profile, or specify a
number by using the caller ID of the phone from which the call is being made. A schedule can
be set up for forwarding the phone via the web or through any telephone.
Multi-Level Menus simplifies your Interactive Voice Response and self service applications for
your callers by eliminating the frustration and limitations associated with Touch Tone response.
MLM directs calls, plays audio-text messages, can prompt callers to leave a message in a
specific in-box facilitates, and automates telephone access to information and services.
Up to five numbers can be assigned to each corporate directory name in the Speech Server
Attendant, saving the cost of multiple directory entries. For instance, users want to call “John
Doe on his cellular phone”. Or his home phone. Or his pager.
Common nicknames are inherent to the dictionary of the Speech Server Attendant, allowing,
for instance, “Stephen” to be recognized as “Steve”. Specific nicknames can also be defined
and assigned to a specific directory name.
The Speech Server Attendant allows users to record their own name through the telephone
user interface. This provides a unique voice signature for accessing system features as well as
the correct pronunciation of their name in the system directory – making it easy for callers to
identify them when calling in.
Disambiguation
DTMF Override
Escape to Operator
Expert Mode
Help Always On
Historical and Real-Time
Reports
LDAP Database
Mobility
Multi-Level Menus
Multiple Numbers Per Name
Nicknames
Personal Name Recording
SPEECH SERVER ATTENDANT OVERVIEW
Mitel Networks | 3
(91 Seiten)
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