Mitel Speech Server Betriebsanweisung PDF herunterladen (Seite 18)

Document Title - Using Variables

Using Speech Commands

Speech Server responds to natural speech commands. When you become more comfortable

with the prompts, you can use the Barge-in and the Expert Mode features.

Barge-in

Barge-in allows you to interrupt a system prompt with a request. Speech Server will stop playing

the prompt and respond to your request.

Barge-in allows experienced users to obtain faster service. Inexperienced users can still listen

to the full prompts.

Your administrator can enable or disable this feature for you.

Expert Mode

In Expert Mode, Speech Server provides a short tone instead of prompts when you call into

the system. If the system encounters an error, for example, if it can’t recognize the requested

name, it begins providing prompts and instructions.

Your administrator can enable Expert Mode on your account.

Speaking Tips

When you are speaking to the Attendant

• Speak clearly, but don't shout.

• Speak at a normal pace--not too slowly, particularly when you state your login ID.

• In noisy environments, do not use speaker phones.

• Remember that you can interrupt the prompts if Barge-in is enabled.

• If you are prompted to confirm a name, answer only "Yes" or "No." If you answer "No," wait

for the prompt before you state the name again.

• If the system does not recognize a name, it may be because the name is not programmed

into the system or because your pronunciation of the name is not in the system. Contact

your system administrator to have the name added or to have the pronunciation corrected.

When calling a name in your Personal Directory

• Say the name as it is entered in your Personal Directory. Say the first and last name of the

person, for example, "Bob Smith."

Note: The system disables Barge-in when you listen to the Speech Server tutorial for the

first time.

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Mitel Speech Server Betriebsanweisung Seite 18