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General Information Guide

136

MSDN/DPNSS

The following table lists features supported by MSDN/DPNSS.

Call-by-call Service With Call-by-Call Service, access channels do not have to be dedicated

to specific services such as OUTWATS or 800 services.

This enables the customer to reduce facilities and integrate dedicated

and switched, inbound and outbound, voice and data traffic on a single

facility. It also allows a business with calling peaks to dynamically allocate

coverage across channels so that access lines are optimized.

This implementation ensures that incoming calls are not turned away

because all incoming channels are busy while adjacent outgoing

channels are idle.

Calling Line Identification The phone number of the calling party is transmitted to the Mitel PBX and

can be sent to devices within the system.

E-911 Support Displays indicate the extension and the location of the person who dialled

911. Notifications of 911 calls are audible, continuous and distinct from

regular ringing patterns when the set is idle and on hook. If the user is

already on a call, a new call tone alerts the user to the alarm condition.

The alarm overrides sets having DND enabled.

Feature Description

Callback Allows you to request that the system notify you when a busy line becomes

idle or when an unanswered station goes off-hook and on-hook

Call Forward Allows you to redirect incoming calls to an alternate number

Calling Line Identification The phone number of the calling party is transmitted to the Mitel PBX and

can be sent to devices within the system.

Camp-on (Call Waiting) Allows you to notify a busy party that you are waiting. An attendant may

also put a call through to a busy station to indicate that a call is waiting.

Upon hearing the Call Waiting tone, the busy party can either respond or

finish the current call.

Call Split See Conference Split.

Conference Allows you to connect three or more calls into a single phone conversation.

While you are in a Conference, you can use any of the features that would

normally be available during a two-party call.

Conference Split Allows you to separate a 3-party conference so that two of the parties can

speak privately, while the other is placed on Consultation Hold

Do Not Disturb Allows you to place your set in an apparent busy condition without affecting

the outgoing functionality. If someone calls your set while DND is activated,

they hear a special busy tone.

SMDR -External Collects data for outgoing and incoming trunk calls

SMDR -Internal Collects data for calls made between stations within the system

Recall Allows an incoming caller, who has been transferred to an idle station and

not answered within a specified time-out period, call back the last party who

handled the call. Similar time-out recalls occur for parties who are

transferred to busy stations or placed on hold.

Feature Description

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