Mitel 5606 Spezifikationen

GENERAL INFORMATION GUIDEMITEL COMMUNICATIONS DIRECTOR RELEASE 6.0 SP1MITELCOMMUNICATIONS DIRECTOR

General Information Guide4Figure 1: MCD Site ConfigurationFor smaller organizations, Mitel delivers a 3300 ICP system which incorporates a powered Eth

General Information Guide94• Failover Mode: In Failover Mode the Line Interface Module line can only be used when the IP connection has failed (if the

Desktop Devices95Mitel Bluetooth ModuleThe Mitel Bluetooth Module is a new IP Peripheral which fits discretely into the back of the 5330, 5340 and 536

General Information Guide96Mitel Gigabit Ethernet StandThe Gigabit Ethernet (GigE) Stand enables phones to operate in a 10/100/1000 Mbit/s Ethernet (G

Desktop Devices97provide basic status information. The unit connects to the LAN using an RJ-45 cable and is powered by a 24 VDC power adapter.Each IP

General Information Guide98.Figure 40: 5550 IP ConsoleMitel 5540 IP ConsoleThe Mitel® 5540 IP Console is the ideal attendant solution for small and me

Desktop Devices99Multiple language support for global customers: English, French, Spanish, German, Italian, Dutch and Portuguese.Figure 41: 5540 IP Co

General Information Guide100

Features101FeaturesFeatures of Mitel Communications DirectorThe following table details MCD features and indicates which features are supported by Res

General Information Guide102ACD Agent Hot DeskingAllows an agent to log into any ACD set and have the system apply the agent’s personal phone profile

Features103ACD Silent Monitor Allows a supervisor to listen to an agent’s phone conversation, with or without the agent’s knowledge. The supervisor ca

Overview5Networking With Industry-Standard ProtocolsUse of open standards, such as SIP, interconnects next generation network services and application

General Information Guide104Attendant Busy-Out (Station)Allows you to busy-out a specific station by using the attendant consoleN/AAttendant CAS Inter

Features105Attendant Language SelectionEnables attendant to choose the language of operation for the attendant console. The 5550 IP Console supports t

General Information Guide106Attendant System LoginRequires the attendant to log on to the system to access certain programming functions from the atte

Features107Basic Rate Interface A basic ISDN service that consists of two 64Kbps channels and one 16Kbps channel. Basic Rate Interface (BRI) is suppor

General Information Guide108Call Duration DisplayDisplays the call duration for incoming and outgoing calls, in one minute increments (starting at 0:0

Features109Call Park Allows extension users and attendants to park calls and automatically initiate a page to announce the call to the requested party

General Information Guide110CLASS (Customer Line Access Subscriber Services)Allows the system to receive Calling Line ID digits or CLASS name on CLASS

Features111Conference Split Allows you to separate a 3-party conference so that two of the parties can speak privately, while the other is placed on

General Information Guide112Direct Inward Dialing (DID)Permits incoming calls on designated trunks to directly access predefined stations (or other an

Features113DTMF Keypad SupportAllows ONS/OPS extensions to use all 16 keys on a 4x4 DTMF keypad. The additional row of four keys (ABCD) is used to acc

General Information Guide6Devices that Support UsersMitel offers a wide selection of attractive, easy-to-use IP devices to meet the needs of employees

General Information Guide114Forced Non-Verified Account CodesCustomers such as law firms require ways of tracking calls for billing purposes and need

Features115Hold on Hold Allows both parties of a two-party call to put the call on hold YesHot Desking Hot Desking allows a number of users to share o

General Information Guide116Integrated Directory ServiceThe Integrated Directory Service (IDS) feature uses the Lightweight Directory Access Protocol

Features117LLDP-MED Link Layer Discovery Protocol-Media Endpoint Discovery (LLDP-MED) is an open standard extension of the LLDP core standard used by

General Information Guide118Location Based Time ZoneEnables 3300 ICP administrators to manage set displays based on the time zone in which the sets ar

Features119Multi-Level Precedence and Preemption (MLPP)Supports emergency communications for the military as part of the Defense Switched Network (DSN

General Information Guide120Networked Group PageGroup Paging can be completed across a network or network cluster, allowing, for example, a set on sys

Features121ONS Ports as Music SourcesAllows a music source, either the system’s Music on Hold source, or an ACD alternate music source, to be an ONS p

General Information Guide122Priority Queuing Handles calls in order of priority. When waiting for calls to be completed internal or external callers a

Features123Redial -Saved NumberAllows you to save a number for future dialing. The number remains saved until a replacement number is savedYesRelease

Overview7Migration Made EasyBecause of Mitel’s long history in voice communications, Mitel continues to support a host of protocols which facilitate a

General Information Guide124Ringing -Discriminating (Optional)Allows you to change the Discriminating Ringing patterns on ONS/OPS lines so that you he

Features125Station-To-Station DialingAllows you to dial any other station directly YesSuite Service Allows you to group a number of phone lines throug

General Information Guide126Templates Templates have been introduced to speed the configuration process and ensure that correct settings are applied t

Features127Trunk Answer From Any Station (TAFAS) Allows you to answer any call that rings a night bell YesTrunk Busy-Out Allows you to busy-out a spec

General Information Guide128Voice Mail InterfacesMost voice processing systems work in conjunction with the system. The system provides the following

Features129Auto Attendant FeaturesFeature DescriptionOpen and Closed Greeting A company greeting can be programmed to automatically change from open b

General Information Guide130Voice Mail FeaturesFeature DescriptionPersonal Greetings/Name Each mailbox user can record subscriber name and a personal

Features131Forward Voice Mail to E-MailThis feature allows users to forward voice messages, including Record-a-Call messages, to an E-mail address. Us

General Information Guide132Mailbox Types The following mailbox types are available:Extension - the auto-attendant transfers a caller to the mailbox’s

Features133Features supported by protocolsThe following tables summarize the features supported by QSIG and PRI protocols:QSIGThe following table list

General Information Guide8

General Information Guide134The following table lists the supported QSIG ISO features that are supported by the Mitel 3300 Release 5.1 product. The X

Features135PRIThe following table lists features supported by PRI.ISO 14136 CLIP/COLP Restriction (CLIR) XISO 13864, 13868 Calling Name Identification

General Information Guide136MSDN/DPNSS The following table lists features supported by MSDN/DPNSS.Call-by-call Service With Call-by-Call Service, acce

Features137Security FeaturesEncrypted Media Path and Signaling PathEncrypted media and signaling path is supported for all Mitel’s IP phones. The medi

General Information Guide138When a TLS set initiates a connection with an MCD, the TLS’s Server (unilateral) authentication method is used to authenti

Features139system technicians, group administrators, and the desktop telephony users themselves. All of these integral management tools use Secure Soc

General Information Guide140

Product Availability by Region141Product Availability by RegionNorth AmericaThis table indicates the availability of products in Canada and the United

General Information Guide142Asia PacificThis table indicates the availability of products in Australia, New Zealand and China.Phones5304 IP Phone Y Y5

Product Availability by Region1433300 Wireless Y Y NPeripheral Cabinet Y Y YSX-200 Bays N N NApplicationsContact Center Management Y Y NInteractive Co

MCD Software Overview9MCD Software OverviewMitel delivers sophisticated call management applications and desktop solutions on the 3300 ICP platform. S

General Information Guide144EMEA RegionThis table indicates the availability of products in the different countries of the EMEA region.Phones5304 IP P

Product Availability by Region1453300 ICP ComponentsY Y Y Y Y Y Y Y Y 3300 Voice Mail Y Y Y Y Y Y Y Y Y3300 Wireless Y Y Y Y Y Y Y Y YPeripheral Cabin

General Information Guide146Phones5304 IP Phone Y Y Y Y Y Y Y Y Y5312 IP Phone Y Y Y Y Y Y Y Y Y5320 IP Phone Y Y Y Y Y Y Y Y Y5324 IP Phone Y Y Y Y Y

Product Availability by Region147Latin AmericaThis table is a list of products available in Latin America. These products may not have completed regul

General Information Guide148Phones5304 IP Phone Y Y Y Y5312 IP Phone Y Y Y Y5320 IP Phone Y N Y Y5324 IP Phone Y Y Y Y5330 IP Phone Y Y Y Y5340 IP Pho

149NUMERICS3300 ICPoverview 3reliability 5security 137site configurations 3supported features 101switching techniques 95300 Intelligent Directory Appl

150analog support 44AX 39common physical features 36CX II and CXi II 36MXe II 41Copper Interface Module 44Cordless Module and Accessories 94CustomerEm

151IP-DECT 64IP-DECT Wireless Solution 64LLatin America, product availability 147LineInterface Module 93Measure Tool 76Quality Test 77LMT 76Login and

152wireless IP 90Physical System Features 35PIN registration numbers 138Point-to-multi point topology 12Portable Parts 64Preemption, definition 32PRI,

153Group Administration 21HTML Toolkit 73IP Phone Analyzer 26, 33LMT 76maintenance 76MCD Software Installer 76Mitel Integrated Configuration Wizard 76

General Information Guide10Individual User LicencesIndividual User Licences include• User Licence: enables an IP device to be fully activated for all

154

MCD Software Overview11CompressionBandwidth optimization is a key requirement of VoIP systems: MCD supports G.722.1 and compresses calls using G.729a.

General Information Guide12IP NetworkingIP Networking enables you to network systems together. Instead of leasing dedicated voice circuits, you can ro

MCD Software Overview13Figure 4: 3300 ICP as Trunking Gateway for PBXsThe IP Networking feature supports G.711 and G.729a encoding. Connections with u

NOTICEThe information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

General Information Guide14Malicious Call TraceFor incoming SIP calls that are tagged as Malicious Calls, MCD records the Media IP address and port us

MCD Software Overview15Figure 6: Bandwidth Management at Zone Access PointsResiliencyResiliency on MCD increases the reliability of communications by

General Information Guide16Figure 7: Resilient ConfigurationAdvantages Over RedundancyResilient solutions are less costly and more flexible than redun

MCD Software Overview17• Group controller• Wireless access controller• Call center controller• Video conference controller• ΙP network gateway• PSTN g

General Information Guide18Hot Desking enables a pool of shared phones to be made available to employees instead of assigning a dedicated phone to eac

MCD Software Overview19Figure 8: Clustered Hot DeskingMitel supports resilient Hot Desking. If both the set and user are programmed for resiliency, th

General Information Guide20Embedded Voice MailMCD includes an integrated fully-featured voice mail system. Up to 30 ports are available for voice mail

MCD Software Overview21Desktop ToolThe Desktop tool is a web-based interface that enables IP phones users to• Assign features to personal keys• Manage

General Information Guide22• Users’ personal keysThe following figure illustrates the Group Administration Tool.Figure 10: Group Administration Tool I

MCD Software Overview23• Import capability: administrators can quickly collect and import user and device data using Microsoft Excel spreadsheets. The

Table of Contents3About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Information Guide24The following figure illustrates the Scheduler Form.Figure 12: Scheduler FormThe System Administration Tool• includes Audit

MCD Software Overview25program it, and backup all databases from a single session on a network element. For additional details, refer to the Mitel Com

General Information Guide26You can enable remote access to forms and distribute policies to all platforms in a MCD cluster using System Data Synchroni

MCD Software Overview27The new centralized hospitality solution• Meets the needs of international markets—including Europe, the Middle East, and Asia

General Information Guide28• Set Do Not Disturb (DND) from the Guest Services Application or the PMS for individual rooms or suites to prevent calls f

MCD Software Overview29Figure 13: Hospitality Deployment ExampleClustered Hospitality supports• Hotel logs and reports via a networked printer• Shared

General Information Guide30A single IP controller functions as the Suite Hospitality Controller and one or more AX nodes provide connectivity for anal

MCD Software Overview31TenantingTenanting enables systems to be partitioned among a number of tenants and then be configured to appear as separate sys

General Information Guide32You can configure CESID for mobile directory numbers. Although any hot desk user can have a CESID, only External Hot Desk U

MCD Software Overview33This functionality is supported for incoming and outgoing trunk calls on T1 ISDN PRI circuits, and internal calls (made between

General Information Guide4Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Information Guide34Enterprise customers who do not wish to invoke Enterprise Licensing can continue to licence their systems individually.Shar

MCD System Functionality35MCD System FunctionalityThis chapter describes MCD system functionality. For details on system configurations, refer to the

General Information Guide36288 analog sets and 288 IP sets, for a combined total of 576 devices. Up to 300 IP devices can be supported under low traff

MCD System Functionality37• Sixteen 10/100 BaseT LAN ports connected to an internal Ethernet Layer 2 switch (CXi II Controller only)• SATA solid state

General Information Guide38Figure 15: CX II/CXi II ControllersREAR PANELCXi II FRONT PANELCX II FRONT PANEL

MCD System Functionality39AX ControllerAX Controller provides support for IP devices and analog devices and is ideal in situations that require a high

General Information Guide40Figure 16: AX Controller Rear ViewFigure 17: AX Controller Control CardFANSPOWERSUPPLYAX CONTROLCARDLINE CARDS

MCD System Functionality41MXe III ControllerThe MXe III Controller is available in two capacities: standard and expanded. Both versions include an emb

General Information Guide42Figure 18: MXe III Controller FRONT PANELREAR PANEL - SINGLE HARD DRIVEREAR PANEL - REDUNDANT HARD DRIVE

MCD System Functionality43System Resources: Processors, Cards, and ModulesThis section describes the cards and modules that support the system. To mee

Table of Contents5Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Information Guide44Echo Cancellation ModuleThe Echo Canceller (EC) module provides echo cancellation on E2T channels. Each bi-directional E2T

MCD System Functionality45• The 24-port ONSp card provides 24 ONS lines for provisioning extensions outside the building. The ports on this card are p

General Information Guide46Digital Trunk Support: Units and ModulesThe digital trunk modules and Network Service Unit provide connectivity to digital

MCD System Functionality47T1 interfaces (1.544 Mbits/sec) support• ISDN PRI and QSIG links composed of 23 B-channels (bearer channels) for voice or da

General Information Guide48Bay Peripheral CardsThe Peripheral interface cards connect peripheral devices (such as SUPERSET™ phones) to the system. The

MCD Network Support49MCD Network SupportVoice Networking Gateway SolutionsThe use of IP telephony can result in cost savings and improve the number an

General Information Guide50

Applications51ApplicationsThe following applications are available for all Mitel Communications Director deployments, except where noted. These applic

General Information Guide52MAS can be deployed as software on an industry standard server, as software pre-installed on a compact PC server, or as a v

Applications53- Desktop Sharing- Application Sharing- Internet Co-browse- Multi-Point Video Conferencing- Polling- Security- Hand Raising• Acknowledge

General Information Guide6Mitel IP Programmable Key Modules 12 and 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92Mitel 5310

General Information Guide54• Allow callers to leave a voice mail message or input a call back number which is then displayed on the mailbox owners pag

Applications55Figure 21: UC Express Call ControlMitel Unified Communicator AdvancedMitel Unified Communicator (UC) Advanced is a comprehensive unified

General Information Guide56Figure 22 illustrates a call being escalated to a video call from the voice call and chat windows.Figure 22: Unified Commun

Applications57Mitel Live Content SuiteMitel Live Content Suite is a sophisticated, yet easy-to-use, web portal application for personalizing new live

General Information Guide58a customized, on-phone hospitality application for Mitel 5360 IP Phone sets. The builder creates a hospitality guest applic

Applications59Figure 23: Live Business Gateway IntegrationMicrosoft LyncCustomers who choose Microsoft Lync as their preferred Unified Communications

General Information Guide60Mobility SolutionsMitel’s Mobility Solutions are as follows.Mitel Border Gateway Teleworker ServiceThe Mitel Border Gateway

Applications61.Figure 24: MBG Teleworker ServiceUnified Communicator Mobile Mitel Unified Communication Mobile (UC Mobile) is a software solution that

General Information Guide62UC Mobile is available as a Standalone application or within Mitel Application Suite; UC Mobile release 2.0 and above is on

Applications63• 5604: wireless handset for healthcare environments • 5606: wireless handset for healthcare and industrial environments• 5606 (Alarm):

About this Document1About this DocumentOverviewThis guide provides an overview of the Mitel® Communications Director (MCD) call-processing software an

General Information Guide64Figure 25: IP-DECT System (Global) IP DECT Wireless Solution (EMEA)The Mitel Internet Protocol Digital Enhanced Cordless Te

Applications65An SNMP agent configured in each base station conveys alarm information and facilitates overall SNMP management of large, wireless netwo

General Information Guide66the 3300 ICP wireless gateway and the legacy PBXs is over standard trunk protocols such as MSDN/DPNSS, Q.Sig, or T1/D4.Spec

Applications67SpectraLink Open Application InterfaceThe SpectraLink Open Application Interface (OAI) enables handsets to function as two-way messaging

General Information Guide68With dynamic license allocation, customers can purchase the number of concurrent licenses required for their operation.For

Applications69• Contact center management tools• Contact center schedueling for automatic agent schedueling based on business rules and required skill

General Information Guide70Mitel Commander Contact Centre is an innovative advancement in contact center communications and control, extending the bou

Applications71• Single site MCD system supportMitel Call AccountingMitel Call Accounting is a comprehensive call costing solution that is available as

General Information Guide72Third-Party Developer SupportThe Mitel Solutions Alliance (MSA) Developers Program offers third-party vendor partners and e

Applications73MiAUDIOWith MiAUDIO, developers can include the processing of phone audio streams in their applications for MCD. Examples of MiAUDIO app

General Information Guide2• Resiliency Guidelines: a comprehensive overview of the Mitel Resiliency solution and offer customers the tools to understa

General Information Guide74The HTML Toolkit also provides notification applications for Mitel 5304, 5312 and 5324 IP phones. HTML Applications are als

Administration Tools75Administration ToolsThis section describes the tools that simplify programming, administration, management, and maintenance task

General Information Guide76MCD Software InstallerMCD Software Installer is a Windows-based, standalone software tool that enables technicians to autom

Administration Tools77• Individual or Batch Line Quality Test: Reports the loss level, Echo Return Loss (ERL), and line quality for a specified trunk(

General Information Guide78

Desktop Devices79Desktop DevicesMitel offers a broad range of desktop phones, wireless phones, phone accessories, conference units, and consoles to me

General Information Guide80*Advanced Encryption Standard** Audio coding: ITU-T Rec. G.722.1 Annex C, licensed from Polycom®. Applies to 5330, 5340 and

Desktop Devices81Backlight Off CapabilityNo No No N/A No (Screen saver)(Screen saver)Chinese Character SupportYes Yes Yes Yes Yes Yes YesFunction Keys

General Information Guide82Program/ SuperkeyNo (Definable)Yes Yes Yes (Via Menu Key)Yes (Via Menu Key)Yes (Via Menu Key)Yes (Via Menu Key)Desktop User

Desktop Devices83Display PhonesMitel’s display phones provide intuitive user access to more sophisticated call handling and converged applications sup

Overview3OverviewMitel Communications Director (MCD) provides businesses of all sizes with a scalable, feature-rich communications system using a sing

General Information Guide84Figure 28: Display PhonesDesktop Application PhonesMitel desktop application phones provide innovative features and applica

Desktop Devices85• 5340 IP Phone: provides 48 programmable multi-function keys and six intuitive call state sensitive softkeys.• 5360 IP Phone: provid

General Information Guide86Figure 29: Desktop Application Phones5360 IP Phone5340 IP Phone5320 IP Phone 5330 IP Phone

Desktop Devices87Mitel UC360™ Collaboration PointMitel® UC360 Collaboration Point is an all-in-one multimedia collaboration appliance that provides mu

General Information Guide88• Dropbox™ and Google® Docs• Audio conferences for up to four parties• High Definition video conferencing for up to four pa

Desktop Devices89• Message waiting indication via phone display• A Built-in Speakerphone• Support for multiple languages• Guest programmable options:

General Information Guide90Figure 32: 5560 IPTWireless IP PhonesThe 3300 ICP supports the following wireless phones:• SpectraLink 8020, 8030 Wireless

Desktop Devices91Figure 33: Wireless PhonesSpectraLink 8030 Mitel 5610Mitel 5606 SpectraLink 8020 Mitel 5603Mitel 5604

General Information Guide92IP Phone AccessoriesThe following table lists Mitel’s IP Phone accessories and identifies supported sets.* Supports embedde

Desktop Devices93Mitel 5310 IP Conference UnitThe Mitel 5310 IP Conference Unit is a full duplex, high-quality, conference unit that uses acoustic bea