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General Information Guide

114

Forced Non-Verified

Account Codes

Customers such as law firms require ways of tracking calls for billing

purposes and need the ability to enter a number (account code) as a

record for a call. These numbers do not have to be "verified", as the

number might only be valid for the duration of a case. But they must

be "forced" in order to ensure that an Account Code can be used as

a billing tracking mechanism (tracked in SMDR record). The solution

is to have the ability to use a Forced Non-Verified Account Code.

Yes

Ground Button Allows you to place a call on Consultation Hold and return to dial tone

to invoke station features. The Ground Button provides an alternate

method of producing a Switchhook Flash.

N/A

Group Listen Allows you to carry on a conversation using the handset or headset

while allowing others nearby to listen to the person at the far end over

the handsfree speaker.

Group Page Allows you to page a group of phones over their built-in speakers Yes

Group Park Group Park is a variant of Call Park that uses a single feature key to

both park and retrieve calls. Call indication is provided to all members

in the group.

Yes

Groups - Key

System and Multicall

Allows multiple phones to share the same extension number.

Incoming calls ring at all of the idle stations, and the stations stop

ringing when one group member answers the call

Yes

Group -Presence Allows group members and answer points in groups (Voice hunt

groups, Name Tag hunt groups, Ring Groups, Personal Ring Groups,

and ACD agent groups) to be easily made “present” (i.e. included) or

absent from the group. Only members who are present in a group are

offered calls directed to that group. Group Presence employs COS so

that administrators or end users can be granted control depending on

the specific application. For example, in the case of a Personal Ring

Group, a user would likely be granted the ability to opt an answer

point in or out of his/her group. However, in the case of an ACD agent

group, the control to make agents present may be given to

supervisors or agents depending on the application. Feature access

keys can be programmed to enable simple toggling between present

and absent. Presence can also be controlled through FACs, the 3300

Desktop Tool and MiTAI.

Yes

Group Silent Monitor See ACD Silent Monitor Yes

Handset Receiver

Volume Control

Allows you to adjust the volume of the handset receiver Yes

Handsfree

Operation

Allows you to use your phone without lifting the handset Yes

Headset Operation Allows you to use a Headset to make and receive phone calls Yes

Hold Allows you to temporarily suspend a phone call. While the call is on

hold, you can use the other phone features. The call can be retrieved

either at the original answer point or at another extension.

Yes

Feature Name: Description:

Support while

the set is on the

secondary

controller

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