Mitel 5606 Spezifikationen PDF herunterladen (Seite 77)

Applications

• Single site MCD system support

Mitel Call Accounting

Mitel Call Accounting is a comprehensive call costing solution that is available as either a single

site or multi-site solution, and can optionally be integrated with Mitel Contact Center

Management. Mitel Call Accounting enables organizations to monitor and control

telecommunication costs and clearly show how much money is being spent and who is spending

it. With Call Accounting, you can

• Monitor usage and establish call patterns for departments and work groups

• Track, report, and control telecommunication costs

• Track account codes in SMDR reports

• Perform cost recovery and carrier bill reconciliation

• Know if costs are excessive because employees are sharing toll free lines, calling restricted

numbers, or calling their friends long distance

• Mitel Subscriber Services (optional module): enables you to charge back departments,

employees, and customers using markup or discount pricing

• Mitel Traffic Analysis (optional module): enables you to determine if the organization is

using its incoming, outgoing, and bi-directional trunks efficiently

General Business Solutions

Emergency Response Adviser

Mitel Emergency Response Adviser is an application that runs on a Microsoft

Windows-compatible server and one or more remote terminals. It provides local security

personnel with an emergency call display and response console that

• Alerts them to new emergency calls

• Identifies the exact location of the phone that was used to dial the emergency number

• Lists any helpful extra information

• Waits for call acknowledgement

• Logs the call and time of acknowledgement

This functionality is added to the existing Emergency Services feature offered by MCD. The

switch performs the actual routing of emergency calls to dispatch emergency personnel (for

fires, medical emergencies, etcetera).

Emergency Response Adviser enables you to alert mobile personnel on their phones or pagers.

Emergency Response Adviser can simplify the generation of data files necessary for keeping

the PSAP up to date with physical plant changes, which is an essential part of emergency

services management.

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Mitel 5606 Spezifikationen Seite 77