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MCD Software Overview
25
program it, and backup all databases from a single session on a network element. For
additional details, refer to the Mitel Communications Director System Administration Tool
Help available on Mitel’s edocs website.
Alarms Management
The 3300 ICP system raises an alarm when an anomaly is detected and corrective action is
required. The system continuously provides attendants who are using Mitel consoles with alarm
status information. You can program alarm threshold levels. There are three classes of alarms:
Critical: indicates a loss of service that demands immediate attention.
Major: indicates a fault that affects service to many users. This alarm usually results in a
major degradation in service and requires attention to minimize customer complaints
Minor: indicates any fault that does not fall into either of the above two classes. When the
system is not 100% operational, a minor alarm is raised. It may require the attention of a
technician, but it is not urgent. Examples of a minor alarm include the loss of a single line
or trunk circuit
The system clears an alarm condition when the fault is corrected.
Remote Alarms Notification
Administrators can set up remote alarms to notify technicians of critical, major, or minor alarms.
MCD e-mails the notifications to up to 10 addresses. Prompt notification helps ensure issues
are addressed quickly.
MCD supports Simple Network Management Protocol (SNMP). SNMP defines asynchronous
messages called "traps". Administrators can set up SNMP traps to monitor system devices and
functions. SNMP traps are generated to alert administrators to significant events (for example,
when alarms are triggered or cleared).
Traps are sent by the SNMP agent in MCD to an SNMP manager to report error conditions and
other types of messages. The SNMP agent in MCD communicates with SNMP-compatible
Network Management Stations and supports industry-standard MIB-II definitions as well as
proprietary SNMP extensions.
Controlled System Access
System Administrator Policies enable you to control access to System Administration Tool forms
for individual users. When you create a policy, you set permissions that grant Read or
Read/Write access to forms. Denying access to a form hides it from view.
Note: Network elements must be grouped together within an SDS Administrative group
to use this feature.
Note: The System Administration Tool is available in English only.
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