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Features

133

Features supported by protocols

The following tables summarize the features supported by QSIG and PRI protocols:

QSIG

The following table lists features supported by QSIG.

Distribution Lists A Distribution List allows mailbox subscribers to send messages to several

people at one time. There are two types of distribution lists: personal lists and

global lists. Personal lists are set up by individual subscribers for their own use.

Global lists are for use by all subscribers and are set up using the VM Distribution

Lists Form. Only the system administrator can set up or change the global lists.

Up to 49 global lists (001-049) can be created. A fiftieth list (000) is already set

up to broadcast messages to every local mailbox. Users can create up to 10

personal lists (050-059). Each distribution list can have up to 750 contacts.

RAD Greetings This feature provides the ability to play recorded greetings through an embedded

voice mail port (RAD port), eliminating the need for external tape machines or

other audio-playing devices. RADs are commonly used to automatically answer

incoming calls and deliver pre-recorded messages such as “All of our

representatives are busy helping other callers, please continue to hold to

maintain your call priority.” When the RAD message finishes playing, the caller

usually hears Music On Hold while waiting for an agent to become available. RAD

messages may also give the caller information, which answers their questions,

thus resulting in a 'good’ abandoned call. They may also provide advertising or

promotional information to callers while they’re waiting for someone to take their

call.

Record a Call Option Allows users and ACD agents to record phone conversations to be reviewed

later. The message is saved in Voice Mail. Recorded calls can be replayed to

ensure accurate information was derived from the conversation or perhaps to

monitor harassing phone calls. When a user activates this feature, it is

accomplished in silence.

Record a Call is supported through embedded voice mail functionality.

Voice Mail Hunt Group MCD supports a single, large, voice mail hunt group with up to 240 members.

This large hunt mail group can be resilient; however, you can only use it with

NuPoint Messenger Release 10 or later voice mail systems.

Feature Description

QSIG Calling Name Allows the system to send and receive the name of the caller; in turn,

the called party will see the name of the caller on the phone display

screen if the appropriate Class of Service options are set.

Feature Description

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